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Bangkok Bank > Personal Banking > Be1st & ATM Cards > Bualuang Premier
Damaged, Lost & Stolen
  1. My Bualuang Premier card has been lost or stolen. What should I do?

  2. How can I get my card reissued?

  3. How can I get my Bualuang Premier card back if the machine retains it?

  4. Where is the nearest Bangkok Bank ATM?

  5. I forgot my PIN. Can you find my number?

  6. My card is damaged. Can you issue me with a replacement card?

  7. Do I have to pay to have my new card reissued?
Call Bangkok Bank's Bualuang Phone service on 1333 or (66) 0-2645-5555 to cancel your card as soon as possible.
 
Simply take your citizen ID card to any Bangkok Bank branch to apply for your new card. You will be required to verify your PIN so that you can get your card reissued on-the-spot.
 
The most secure way is to call Bangkok Bank's Bualuang Phone service on 1333 or (66) 0-2645-5555 to cancel your card and then drop into any branch to have it reissued while you wait. Alternatively you can wait (up to two weeks) for the card to be returned to your home branch. 
 
Check out our ATM Locator or call the Bualuang Phone service.
 
Sorry, no one knows your Bualuang Premier PIN except you - this ensures that your accounts remain totally secure. You need to cancel your card through the Bualuang Phone service or over the counter and reapply for a new card and PIN at any Bangkok Bank branch.
 
If your card is damaged, simply take it along with your citizen ID card to any Bangkok Bank branch. After making your application, you can get your card on-the-spot.
 
If you apply to have it reissued at your home branch, you only pay for the production of the new card which is 100 Bt. An additional 30 Bt charge applies when you apply for a new card at another branch. 
 
Lost, Stolen & Damaged Cards
Contact the Bank as soon as you can. Our operators are available 7 days a week, 24 hours a day and can stop the unauthorized use of your cards immediately. 
 
Bangkok Bank's Bualuang Phone service 1333 or (66) 0-2645-5555.


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