FAQ's

2. If I have lost my card, or my card has been stolen, what should I do?

Please report your loss to our 24-hour service on 1333 or (66) 0-2638-4999. We will cancel your card and process a new one for you. You will receive a letter when your new card is ready for you to pick up at a branch convenient to you.

3. A transaction shown in my statement is not correct. What should I do?

First of all, you should review your sales slip or monthly statement against merchant receipts. Some merchants use trading names which are different from registered names. In this situation, you may have to rely on date of purchase and amount.

If you are registered for Bualuang iBanking, you can request a transaction inquiry through Bualuang iBanking. Go to the services menu and request a transaction investigation.

If you still disagree, please inform Bangkok Bank within seven days of receiving your statement. Please contact the Credit Card Division's Cardmember Service Center on (66) 0-2638-4000 for Bangkok Bank Visa card, and MasterCard. Call (66) 0-2638-4400 for Bangkok Bank American Express Credit Card.

In most cases, if you have enough information to prove an error, such as a cancellation code from the merchant or receipt confirming the amount paid on the transaction, you do not need to make the payment for that suspected transaction while we are investigating.

4. My statement has not arrived. Can you send me another one?

Normally a statement will reach the cardmember 10 days prior to the payment due date. If you have not received it by that time, please call our Cardmember Service Center on (66) 0-2638-4999 for Bangkok Bank Visa card, and MasterCard; or (66) 0-2638-4400 for Bangkok Bank American Express Credit Card. We will be pleased to send you a new statement.

If you are registered for Bualuang iBanking, you can see your transactions on the screen. Select your credit card from the accounts menu and look for the transaction record. You can also request a copy of statement to be sent to you.

5. My credit card was retained by an ATM. How can I get my card back?

Call Bangkok Bank's Bualuang Phone service on 1333 or (66) 0-2645-5555, or our Cardmember Service Center on 0-2638-4999 to cancel your card as soon as possible. Any credit cards found in ATMs will be cut into pieces for security reasons. The Cardmember Service Center will inform you in a letter when your new card is ready for you to pick up at a branch convenient to you.

6. I forgot my PIN. Can you tell me the number again?

Sorry, for security reasons no one knows your PIN including bank officers. To have a new PIN issued, you should contact the nearest Bangkok Bank branch. The new PIN will be mailed to you within a week.

7. My card is damaged. Can you issue me a replacement card?

If your card is damaged, simply contact your nearest Bangkok Bank branch. The Cardmember Service Center will inform you in a letter when the card is ready for you to pick up from a branch convenient to you. This should take about seven working days.

8. My credit limit is too low. Can you increase my credit limit?

We regularly review your account to see if your credit limit can be increased automatically. Nevertheless, you can ask for a credit limit increase at any Bangkok Bank branch or contact our Cardmember Service Center on (66) 0-2638-4999 for Bangkok Bank Visa card, and MasterCard; or (66) 0-2638-4400 for Bangkok Bank American Express Credit Card.

When you contact a branch, you will be asked to fill in an application form and attach a document indicating your latest monthly earnings, such as a payroll slip, and a savings account statement with records for the past six months.

You can also obtain the application form by mail from the Cardmember Service Centre, and once you have filled in the form, please send it together with required documents to:

Cardmember Service Center
Credit Card Division, Bangkok Bank
333 Silom Road,
Bang Rak,
Bangkok 10500

9. Can you increase my credit limit on a temporary basis?

If you are traveling abroad, or need money for a special situation, you can request a temporary credit line increase by contacting our Cardmember Service Center on (66) 0-2638-4000 for Bangkok Bank Visa card, and MasterCard; or (66) 0-2638-4400 for Bangkok Bank American Express Credit Card.

You can also send a letter to the Cardmember Service Center at the address shown below. This should arrive at least seven days in advance of the required date.

Cardmember Service Center
Credit Card Division, Bangkok Bank
333 Silom Road,
Bang Rak,
Bangkok 10500

10. My personal information has changed. What should I do?

You can change any of your personal details (e.g. name, billing address, phone number, billing cycle, contact branch) simply by filling out a request form at your nearest Bangkok Bank branch. You can also change your information through the Cardmember Service Center on (66) 0-2638-4000 for Bangkok Bank Visa card, and MasterCard. Call (66) 0-2638-4400 for Bangkok Bank American Express Credit Card.

11. What is Credit Life?

Credit Life is free life insurance. All Bangkok Bank's Visa, MasterCard, and American Express credit card holders are given free life insurance as one of our special services. The Credit Life insurance policy is provided by Bangkok Life Assurance.

Under this policy, Bangkok Life Assurance shoulders the cost of all spending incurred in the final accounting period for a Bangkok Bank card holder who has died in an accident. The coverage for Visa Classic Card, MasterCard Standard Card, and American Express Standard Card is up to 100,000Bt. Gold cards of all brands have coverage of up to 200,000Bt.

12. How to Pay?

Paying your credit card bill is easy. Bangkok Bank has branches in nearly 600 popular locations across the country, as well as a range of electronic channels which will accept your payment. You can pay your bills in any of the following ways.

By cash or cheque at any Bangkok Bank branch nationwide
By direct debit* from a Bangkok Bank account
By fund transfer* on our Bualuang Phone banking service.
By Bualuang iBanking - our Internet banking service.

* To take advantage of our direct debit and funds transfer services, sign up at your home branch first. You can also use your credit cards to withdraw cash from savings or current accounts.