If your credit card has been lost or stolen then it is possible for someone to gain unauthorized access to your funds.
Here are some tips on how to keep your card safe
Sign the signature panel of your new card as soon as you receive it.
Protect your cards as if they were cash. Never leave them unattended.
Never keep your PIN together with the card.
Make sure that your card is returned after every use.
If possible, do not let your card out of your sight when it is being processed for authorization.
Always check sales vouchers including the purchase amount, before you sign them. Keep copies of sales vouchers and ATM receipts.
Never give your card number over the phone, unless you are dealing with a credible company, or you have initiated the call yourself.
Always check your billing statement, especially after a trip. Check the amounts of your purchases against your sales vouchers and receipts - look for transactions which are not yours.
Make a list of your credit card numbers and telephone numbers and keep it in a safe place in case you need to report lost or stolen cards.
If you feel pressured by a telemarketing salesperson, be suspicious. Never give out your account number under these circumstances.
Never give out any personal information when using your credit card, other than your ID number if requested.
Never disclose your PIN to anyone. You are the only person who should know it.
When creating your PIN, choose one which you can memorize easily but avoid numbers which are available to other people, such as your telephone number, date of birth, or car license plate number.
If your card is stuck in an ATM, be suspicious of anyone who offers their help, even if they appear to be a bank security officer. Criminals can obtain your PIN by several means (such as shoulder surfing or forward straight questioning), then retrieve your jammed card from the ATM and use it to withdraw funds.
Report a lost, stolen, or damaged card
For your own protection you need to contact the Bank as soon as you can. Our operators are available 7 days a week, 24 hours a day and can stop the unauthorized use of your cards immediately. Just call us on Bangkok Bank's Bualuang Phone service on 1333 if you dial from Thailand or (66) 0-2645-5555 if you dial from overseas or our Authorization Section on (66) 0-2638-4999.
