We use very modern technology, so it won't take long at all. As soon as you have entered your card number and PIN to verify yourself, you can choose to process your transactions via the automated system or with a Customer Service Representative who will be able to access your account information and give you prompt service. You will be able to carry out simple transactions within a few minutes.
Your account information is always secure as long as you keep your PIN number confidential, as recommended by the Bank. Our Customer Service Representatives cannot see your PIN because they transfer your call to the automated service where you enter your code from your touch-tone phone and it registers directly into the Bank's mainframe computer.
As an extra precaution, Bangkok Bank has taken measures to protect your account so that if the wrong PIN is entered three times consecutively, the system will disable your card. To reactivate your card you need to go to an ATM and enter the valid PIN. However, if the wrong PIN is entered at the ATM, then your card will be confiscated automatically. When this occurs, Bualuang Phone Services will be unavailable for that ATM or Be 1st card, so you will need to apply for a new one.
7.
How do I pay bills through Bualuang Phone services?
First, check the invoice of the bill you are paying to see if you can pay through Bualuang Phone. You can find the list of companies that accept payment via Bualuang Phone by clicking
here or by looking on the back of your bill. Then, have your ATM card in front of you and dial 1333 or (66) 0-2645-5555. You can choose to use the services via the automated system or Customer Service Representatives.
8. How do I call Bualuang Phone from the provinces?
You can still call 1333 from the provinces. If you are calling from a province whose area code is the same as any of the
10 provinces we have listed, you can take advantage of Bualuang Phone for the price of a local phone call. However, if you are calling from another province not on the list, your call will be charged at the regular rate to Bangkok.
Bangkok Bank does not charge any fees for you to use Bualuang Phone. However, there are small fees attached to utility bill payment services.
10. Does it cost anything to transfer funds between my accounts or to a third-party account?
Fees are only charged for inter-region fund transfers. We charge 20 Bt per transaction and an additional fee of 10 Bt for every 10,000 Bt, or part thereof, that is transferred.
11. Does the “Send Me” service cost anything?
The bank will deduct a fee from the account you have specified at the moment of request. The fee will depend on the type of information requested and the delivery method.
Fees for different document types
, namely brochures, deposit rates, foreign exchange rates, application and amendment forms, and general request forms are
currently free of charge.
Confirmation letters for transfers between accounts, third-party fund transfers, bill payments, topping up pre-paid mobile phone and Internet accounts, and utility and tax payments are currently free of charge.
Financial documents incur charges as follows
- Balance check 5 Bt per item
- List of returned cheques 10 Bt per item
- Account activity 15 Bt per item
12. How do I use Bualuang Phone Shortcuts via Bualuang Phone?
You can use Bualuang Phone Shortcuts by Dialing 1333 > Select the language > To access Bualuang Phone Shortcuts choose one of the following transactions:
