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Bangkok Bank > Personal Banking > Phone Banking > User Guide
Users' Guide to Bualuang Phone

Two ways for making the transaction you want through Bualuang Phone

Your step-by-step guide to an automated voice service
 
1. Dial Bualuang Phone on 1333 or (66) 0-2645-5555.
 
2. Request your desired language by pressing the relevant digit on your telephone: 1 for Thai, or 2 for English.

3. For self-service transactions, inquiries, and general information choose from between the numbers 1-8 on the menu.

4. The automated system will ask you to verify yourself. Enter your card number followed by your 4-digit PIN.

5. When you have made your selection, simply follow the voice prompts to complete your request.

6. The automated voice system will repeat your transaction or inquiry details, so that you have a chance to accept or reject the details.
 
Feature Dial
You can interrupt the automated service at any time by choosing from these options:

Feature Dial
Contact a Customer Service Representative *0
Cancel and start again *2
Switch to another card *7
Return to the main menu *9
Exit  #

Your step-by-step guide to Bangkok Bank’s Bualuang Phone Shortcuts


1. Contact Bualuang Phone, dial 1333

2. Choose your desired language by pressing the digits on your telephone: 1 for Thai, or 2 for English

3. To access Bualuang Phone Shortcuts, choose one of the following transactions:

Feature   Dial
Account balance **11*
Statement request **12*
Transfer money **20*
Bill payments **31*
Utility bill and income tax **32*
Bangkok Bank Credit Card payments **33*
Prepaid mobile phone account payments **34*
Change your ATM/Be1st limit **91*

4. When you have made your selection, simply follow the voice prompts to complete your request.
Bualuang Phone at a glance...
Bualuang Phone Instruction Guide will show you at a glance the way the service is laid out and what options you can choose from.

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