Please beware: if you receive any email requesting your PIN or any personal or financial information that claims to be from Bangkok Bank, it is fraudulent.

For your own financial security, please follow the guidelines below:

• Forward the suspicious email to info@bangkokbank.com immediately.
• Delete the email – this is for your security and to protect your computer from viruses.
• If you have questions about phishing, please email Bangkok Bank at Contact Us.
• To learn more about email fraud, click here.
• To see samples of fraudulent emails, click here.

We have compiled a list of recommendations below that you can use to avoid becoming a victim of these scams. 

• Be suspicious of any email with urgent requests for personal financial information. They generally ask for information such as usernames, passwords, credit card numbers etc. Phishers typically include upsetting or exciting (but false) statements in their emails to get people to react immediately. Phisher emails are typically NOT personalized, while valid messages from your bank or e-commerce company generally are.
  
  Note:  Bangkok Bank staff will never ask for personal information such as your user ID, PIN or password via email. Bangkok Bank will never send you an email asking you to log on to something or with an active link in the email.
  
  
• Don't use the links in an email to get to any web page, if you suspect the message might not be authentic. Instead, call the company on the telephone, or log onto the website directly by typing in the Web address in your browser. 
• Always ensure that you're using a secure website when submitting credit card or other sensitive information via your Web browser. To make sure you're on a secure Web server, check the beginning of the Web address in your browsers address bar - it should be "https://" rather than just "http://". 
• Use anti-virus software and keep it up to date. Anti-virus software scans incoming communications for troublesome files. A firewall helps make you invisible on the Internet and blocks all communications from unauthorized sources. You may install free software “patches” to close holes in the system that hackers or phishers could exploit.

• Log into your online accounts, credit card and bank statements at least once a month, and change your password frequently.