(1) Doing business in a fair manner
a) The Bank supports and promotes principles for strengthening competitiveness of the business in a fair manner and undertakes business activities in accordance with the laws.
b) The Bank never supports activities or behaviors obstructing fair competition in business.
c) The Bank respects property rights, including physical property and intellectual property as well as copyrights and registered patents.
The Bank undertakes its prescribed anti-corruption policy.
(3) Respect for human rights
a) The Bank takes a prudent and careful approach to doing business, taking into consideration consequences that may affect the rights of employees, communities, and society.
b) The Bank ensures that its business operation will not lead to violations of human rights, and refrains from participating in any actions leading to such violations.
(4) Fair treatment of employees
The Bank takes care of and treats employees by taking into consideration principles and basic rights as stipulated by laws or its rules and regulations, as well as principles of human rights to strive for understanding and co-operation in strengthening and growing the business in a sustainable fashion while protecting society and caring for occupational health and safety.
(5) Responsibility to consumers
Bangkok Bank as a financial institution takes into consideration consumers’ basic rights in four aspects in line with the guidelines or criteria prescribed by the Bank of Thailand as follows:
(1) The right to know information necessary for making decisions to use services
(2) The right to make decisions to use services
(3) The right to opine, complain, and make suggestions for service improvements
(4) The right to be compensated from the service failing to meet standards, or inaccurate information disseminated which may cause damage to consumers.
Practical guidelines desired to be carried out
a) Taking into consideration consumers’ basic rights when designing or developing new financial products or services, including formulation and review, and processes or undertakings for offering financial products or services which take into consideration consumers’ basic rights in a suitable manner.
b) Recognizing the significance of and undertaking to provide appropriate communication between the Bank and consumers to ensure good understanding, as well as supporting and encouraging employees and consumers to have the right knowledge, understanding and recognition of consumers’ basic rights.
(6) Environmental conservation
Support and encourage undertaking of activities for conservation of the environment, as well as supporting and encouraging employees to have knowledge, understanding and recognition of the significance of conservation of the environment.
(7) Development of community or society
Support and encourage employees to have knowledge, understanding, and recognition of the development of community and society; organize activities to support the development of community and society on suitable occasions; and allocate resources to support and encourage development of community and society.
(8) Attainment and sharing of innovations achieved as part of its corporate social responsibility undertakings
Support and encourage the conception of ideas and the search for, and development of, new knowledge including applying obtained knowledge to business and managing the development of innovation with the aim of benefiting business and society in a suitable manner.