Whistle Blowing Policy and Procedures


Whistle Blowing Policy

Bangkok Bank provides avenues for its stakeholders to directly communicate with the Board of Directors of the Bank for Whistle Blowing based on fundamental principles of mutual good understanding and cooperation as a core element for successful and sustainable development. In this regard, the Bank establishes process and avenues for receiving and handling complaint of stakeholders and for protecting Whistle Blower and any relevant person from unfair treatment.

Definition

Whistle Blowing means the provision of information, lodging of complaint, making inquiry or raising concerns on illegal activities, breach of the Bank Code of Conduct and Business Ethic Practices, incorrect financial reporting or internal control system weaknesses.

Whistle Blowing Procedures

1. Whistle Blowing process and protection measures

    The Bank will receive Whistle Blowing fairly, transparently and attentively with an appropriate allocation of times for investigation, and the Bank will maintain confidentiality, and provide protection, of the Whistle Blower who discloses concern in good faith from unfair treatment without punishment or negative impacts. Whistle Blower will report Whistle Blowing in writing to Compliance Unit as a Center for receiving report from employees and other stakeholders.

2. Operational Procedures for Handling of Whistle Blowing

    Compliance Unit will consider the Whistle Blowing report received prudently and appropriately by gathering facts, investigating and reviewing thoroughly. Where the case is complex or involves serious improper activity, such case may be forwarded to Audit and Control division for further auditing and investigation of facts or to be handled by Ad-hoc Committee. In this regard, Compliance Unit will raise the issues or concerns to the Bank’s Audit Committee for consideration as it deems appropriate or necessary.

3. Action to be Taken and Report

    Compliance Unit will monitor and follow-up the Whistle Blowing case received. Where the case is an improper activity, relevant corrective action and preventive measures will be considered and reviewed by the Bank’s Audit Committee.

    Compliance Unit will notify to Whistle Blower regarding the result of the case within one month after the case having been resolved and the relevant measures completed.
Bangkok Bank provides avenues for its stakeholders to directly communicate with the Board of Directors of the Bank for Whistle Blowing based on fundamental principles of mutual good understanding and cooperation as a core element for successful and sustainable development. In this regard, the Bank establishes process and avenues for receiving and handling complaint of stakeholders and for protecting Whistle Blower and any relevant person from unfair treatment.

Whistle Blowing means the provision of information, lodging of complaint, making inquiry or raising concerns on illegal activities, breach of the Bank Code of Conduct and Business Ethic Practices, incorrect financial reporting or internal control system weaknesses.

1. Whistle Blowing process and protection measures

    The Bank will receive Whistle Blowing fairly, transparently and attentively with an appropriate allocation of times for investigation, and the Bank will maintain confidentiality, and provide protection, of the Whistle Blower who discloses concern in good faith from unfair treatment without punishment or negative impacts. Whistle Blower will report Whistle Blowing in writing to Compliance Unit as a Center for receiving report from employees and other stakeholders.

2. Operational Procedures for Handling of Whistle Blowing

    Compliance Unit will consider the Whistle Blowing report received prudently and appropriately by gathering facts, investigating and reviewing thoroughly. Where the case is complex or involves serious improper activity, such case may be forwarded to Audit and Control division for further auditing and investigation of facts or to be handled by Ad-hoc Committee. In this regard, Compliance Unit will raise the issues or concerns to the Bank’s Audit Committee for consideration as it deems appropriate or necessary.

3. Action to be Taken and Report

    Compliance Unit will monitor and follow-up the Whistle Blowing case received. Where the case is an improper activity, relevant corrective action and preventive measures will be considered and reviewed by the Bank’s Audit Committee.

    Compliance Unit will notify to Whistle Blower regarding the result of the case within one month after the case having been resolved and the relevant measures completed.
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