Frauds and scams

Every time you open an email, visit a strange website or download a file you risk downloading viruses or malware which could steal your personal information. Find out about the most common types of frauds and how to protect yourself against them.
Viruses and attacks from hackers are a potential threat to all computer users. Learn about how they work and how to protect your computer and your personal information from unwelcome visitors.
Phishing is when a criminal fakes a website or email, usually pretending to be a trusted institution such as a bank, using the fake website to steal your personal information. Learn how to recognize and protect yourself from phishing scams.
Find out about a new kind of cyber attack that exploits security holes in a browser and how to protect yourself from it.
By using a system known as Cross Site Request Forgery (CSRF) hackers can pretend to be you and carry out financial transactions in your name. If you follow simple security guidelines you will be safe from attack.
A popular trick of criminals is to telephone someone claiming to be a bank officer or government official. They then try to frighten the victim into giving their confidential banking information. Learn how to spot such rogues and how to keep yourself safe.
It is fraudulent emails claiming to be from a bank asking for your password or financial information or needing you  to “update” or “validate” your account information by instructing you to click a link in the email – these links often lead to imitation websites.
It is fraudulent emails claiming to be from Bangkok Bank asking for your credit card details so that the bank can issue you with a statement via email.
By sending false SMS messages claiming to be from Bangkok Bank, the thieves ask you to download or install software or applications onto your mobile phones, smartphones, tablets or PCs that  may lead to phishing of your personal ID, password and One Time Password (OTP), thereby giving the thieves access to your internet banking accounts including Bualuang iBanking.
Following the recent discovery of the Heartbleed bug in OpenSSL software there has been concern about the possible theft of user information. Bangkok Bank would like to reassure our customers that our services do not use OpenSSL and so we are not affected by any security breach. Customers can continue to safely use our services as usual.
Tips/Useful Info
While using internet banking, you should avoid opening other websites simultaneously. Always close the browser when you are finished.


Bangkok Bank will never call and ask for your account information or PIN, and will never ask you to transfer funds via an ATM. Bangkok Bank will also never call you using a recorded message. Please change your PIN regularly and use
up-to-date anti-virus protection on your computer.
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