Phishing scams

A new method of Internet fraud is rearing its ugly head and you should be on the lookout – it’s called Phishing.

What is Phishing?

Phishing (pronounced as "fishing") is a high-tech scam that uses email or instant messaging to deceptively direct you to a website where you disclose your credit card numbers, bank account information, passwords or other sensitive information.

How does it work?

Phishers send an email or a message claiming to be from a business or organization that you deal with – for example, your Internet service provider (ISP) or a bank. The message usually says that you need to "update" or "validate" your account information. It might threaten some dire consequence if you don’t respond.

To make these e-mails look even more real, a scam artist might put a link in a fake e-mail that appears to go to the legitimate website, but actually takes you to a scam site. They might even create a pop-up window that looks exactly like the official site. These copies are often called "spoof websites."

Once you're at one of these spoof sites you might unwittingly enter even more personal information that will be transmitted directly to the person who created the site. They might then use this information to purchase goods, apply for a new credit card, or steal your identity.

To see samples of fraudulent emails, click here.

How to handle Phishing emails

Please beware: if you receive any email requesting your PIN or any personal or financial information that claims to be from Bangkok Bank, it is fraudulent.

For your own financial security, please follow the guidelines below:

  • Forward the suspicious email to immediately.
  • Delete the email – this is for your security and to protect your computer from viruses.
  • If you have questions about phishing, please email Bangkok Bank at Contact Us.
  • To see samples of fraudulent emails, click here.

How do you protect yourself from Phishing?

Below is a list of recommendations below to help you avoid becoming a victim of a Phishing scam.

  • Be suspicious of any email with urgent requests for personal financial information. They generally ask for information such as usernames, passwords, credit card numbers etc. Phishers typically include upsetting or exciting (but false) statements in their emails to get people to react immediately. Phisher emails are typically NOT personalized, while valid messages from your bank or e-commerce company generally are.
  • Don't click on links in an email to get to any web page, if you suspect the message might not be authentic. Instead, call the company on the telephone, or log onto the website directly by typing in the web address in your browser.
  • Always ensure that you're using a secure website when submitting credit card or other sensitive information via your Web browser. To make sure you're on a secure web server, check the beginning of the address in your browser address bar - it should be "https://" rather than just "http://".
  • Use anti-virus software and keep it up to date. Anti-virus software scans incoming communications for troublesome files. A firewall helps make you invisible on the Internet and blocks all communications from unauthorized sources. You may install free software "patches" to close holes in the system that hackers or phishers could exploit.
  • Log into your online accounts, credit card and bank statements at least once a month, and change your password frequently.
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