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Online Banking > For Personal > iBanking > FAQ > Pages > Payment and Credit Card Services.aspx  

Payment and Credit Card Services

For Personal

::Frequently Asked Questions::


Frequently Asked Questions
About Payment and Credit Card Services
 
1) What kind of things can I pay for through Bualuang iBanking?

You can pay for goods and services from more than 400 companies that have an agreement with the Bank. You can choose to pay from your savings or current accounts that are registered with Bualuang iBanking. You can also pay your credit card bills on-line. 
 
 
You can do either: pay now or on a future date you choose. By sending us your payment instructions in advance, you avoid missing the payment date when bills are due. You can set a payment date for up to 12 months in advance.

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3) What is the difference between "Review" and "Confirm" on the Payment page?

You should always review your instruction before confirming it.

Go to the Review page before proceeding to the Confirmation page. Once we've received your instruction, we'll send you a reference number.  

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4) How do I know if my payment instruction has been executed successfully?

There are three ways you can check if the transfer has been completed:
  • Look at the balance of the bank account from which you have chosen to make the payment. To do so, click on "My Accounts." 
  •  Go to the Account Activity page and see if the payment transaction shows up on the screen.
  • Go to the Payment History page which lists all the payments you've made in the preceding 120 days.
 
 
Yes. Just go to the Payments page and put in their customer number and the reference numbers which are shown on the bill.  

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6) What is "Payment History"?

On the Payment History page, you will find a list of payment instructions that you sent out over the past 120 days - whether or not they were successfully executed.

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7) What is "Pending Payment"?

It is the list of payment instructions that are scheduled to be processed on specified future dates.
 

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8) Can I change or cancel my payment instructions?

You cannot cancel your immediate payment instruction once you've clicked 'confirm.'
 
You can cancel or change your future Credit Card payment instruction before 9.00 a.m. on the day of the payment date.
 
You can cancel or change your future bill payment instruction before 9.30 a.m. on the day of the payment date.
 

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9) Is there a limit to the payment amount I can make through Bualuang iBanking?

No, you can pay as much and as often as you wish through us. However, you can set your own payment limit by going to the Preferences page.

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10) What is the "Personal Payee List"?

The Personal Payee List records the list of companies that you've selected because you plan to pay for their goods or services on a regular basis. To create your Personal Payee List, click on Payments. You will find a sub-menu. Click on an item called Add Payee on the sub-menu.

The Personal Payee List saves you time by selecting out the companies you wish to pay regularly.
 
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11) Does it cost anything to make payments through Bualuang iBanking?

No. It costs you nothing to make payments to the most of companies that have an agreement with us.

Click here for fee information