You can view your personal contact information on the "View Contact Information" page. If you wish to update information such as your home phone number, work phone number or fax number, please click on "Updating".
If the change concerns your title, first name, last name, mobile phone number, E-mail address or postal address, you will need to fill in the Amendment/Cancellation Bualuang iBanking Service form and submit to a branch. These are available at any branch or you can print out a form
here.
Please note, if you have printed out an amendment form, you will need to sign the form at a branch in the presence of a bank employee who will take your application.
The SMS Authentication Service is a convenient verification service which uses mobile phone SMS messages to enable existing Bualuang iBanking users to verify themselves when registering for additional services without having to visit a branch.
For example, instead of going to a branch to register a new third-party account to make funds transfers to, you can now complete the process online by using Bualuang iBanking and the SMS Authentication Service as verification. In this example, after you have clicked on "Add 3rd Party Account" in the "Transfers" menu, the bank will send you a One Time Password (OTP) via SMS to the mobile phone number that you have pre-registered with Bualuang iBanking. You will need to enter the OTP to verify your request and activate it online.
The One Time Password (OTP) is a password which is sent to you from the bank via SMS to your previously registered mobile phone. Bualuang iBanking will ask you to input the password in order to verify your online request for selected services. The OTP can be used once only and will expire 15 minutes after it has been sent to you. If you have not used the OTP within 15 minutes, you will have to start the process again and obtain a new OTP via the SMS Authentication Service.