FAQ

1. Can I print the information that appears on my screen?

Yes, you can. There are two methods to print out the information. The first one to use is the Print command located in your Internet Browser. This method will print the information as it appears on your screen (depending on the type you specify e.g. with frame or without frame).

The second method is to use the "Print" button which appears on the top right hand corner of your screen. This button will send a command to the operating system to print out the information in the pre-formatted layout. The layout is designed by Bangkok Bank in a way that is easy to understand and will fit on an A4 paper.

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2. Why doesn't anything happen when I click the "Print" button?

Please check your printer to see if it is connected properly. In addition the "Print" function on Bualuang iBanking site uses Microsoft Windows Printing dialogue, therefore if you use McIntosh or another operating system, this function may not work properly. Please see our system requirements for more information.

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3. What is the "Download" button?

The "Download" button enables customers to download the information of the account and convert it into Microsoft Excel file. 

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