1. What is Secure Socket Layer (SSL)?It's one of the hi-tech security tools that we use to protect our banking system. The moment you click 'send' or 'submit,' SSL will encrypt i.e. scramble your data and convert it into numerical coding.
Converting the numerical coding into the English or Thai language cannot be done unless it is unlocked with a unique electronic key which contains numerical digits which would be virtually impossible to decipher.
TOP 2. How good is Bangkok Bank's SSL? Bualuang iBanking uses the latest versions of SSL, making it statistically improbable for any intruders to break into our system. SSL's job is to encrypt data. The higher the level of encryption, the stronger the security.
The level of encryption is expressed in bits of algorithm. The bank uses 128 bits of algorithm, the highest level of encryption available for use in the world's banking industry. International banks such as Bank of America and Citibank use this level of encryption.
TOP 3. How secure is the Bualuang iBanking system? As a leading commercial bank, we understand that our reputation relies on the quality of our security system. We have worked with world's leading consultants in security systems to ensure that we have the best security tools and that they all are well maintained and functioning all the time.
Our system has received a stamp of approval from one of the world's best security auditing companies.
TOP 4. What other security tools does the Bank have?
Besides SSL and encryption, we have several other security tools to make Bualuang iBanking the safest financial site around. We use several levels of Firewall, a software that acts as a security guard who kicks hackers, or anyone giving a wrong code, out of the door. We also use the latest anti-virus software and intrusion detection software.
If you leave your computer screen idle for more than 15 minutes, you will automatically be signed off from our service. This feature prevents anyone from stealing your information or conducting transactions from your account while you are away from the computer.
You will be given a PIN (personal identification number) which must be changed when you first log on and then you can change your password whenever you like. No one, including our staff will be able to access it.
To prevent anyone having access to your account, we designed the system so that your account will be suspended immediately the third time a wrong password is entered.
We also have a Verisign Certificate which means it virtually impossible for anyone to duplicate our web site and pretend to be us.
If you would like to read more about our security system, click
here.
TOP 5. How do I know if the Bank's security system is working?
If the Bank's security system is working on your computer you will see a closed padlock icon on the bottom right hand side of your screen once you've logged in.
If you move your mouse over to the closed padlock, a phrase that reads "SSL Secured (128 bit)" will pop up. This means all the information you are entering is being encrypted. This enables you to feel confident about the security of your data.
TOP 6. What can I do to enhance security?
- Keep your user ID, PIN number, and password to yourself Do not store them in a computer or write them where other people can find. Make sure no one is physically watching as you enter these secret codes.
The Bank will never send e-mails or call you to ask for your personal information. Please notify Bualuang iBanking at 1333 or 0-2645-5555 if you receive a suspicious phone call, e-mail, or any other form of inquiry asking for your personal Bualuang iBanking information.
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Change your password regularly Do not use easily recognized numbers such as your birth date, home telephone number, house number, and the like.
- Always log offLog off from Bualuang iBanking every time you are away from the computer. Never walk away from your computer until you have completed a banking transaction.
- Install anti-virus software on your computer and keep updating your virus databaseYour computer should have anti-virus and spyware software to make sure it operates in a normal way.
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Avoid using a shared computer, such as one in an Internet Cafe', because it may not be secure.
TOP 7. What can I do if someone happens to know my password?
Change your password immediately, or call our Bualuang Phone customer service representatives on 1333 or (66) 0-2645-5555 and ask to have your account suspended.
TOP
9. I am using Internet Explorer version 5.00.2919.6307 and got a pop-up dialog box in the log on page that says the SSL certificate has expired or is not valid, what should I do?
You can either use the CD ROM we gave you to download the Internet Explorer 5.5 version or just update your client root by doing the following:
(Fig.1)
2) The 'File Download' window will be displayed (Fig. 2). Check "Open this file from its current location" and then hit "OK".
(Fig.2)
3) The "New Site Certificate" window will open (Fig. 3). Leave all settings on the default settings and hit "OK".
(Fig.3)
4) The "Root Certificate Store" window will open (Fig. 4) asking you: "Do you want to ADD the following certificate to the Root Store?" Before hitting the "Yes" button, you should check that the Subject should read: Class 3 Public Primary Certification Authority, "Verisign, Inc.", US.
The Time Validity should read: Sunday, January 28, 1996 through Tuesday, August 01, 2008.
(Fig. 4)
5) Next, re-start your browser and return to Bualuang iBanking's log-on page. You should be able to log-on without error.
10. What should I do if a Security Information dialog box saying "This page contains both secure and nonsecure items" pops up?
Security Information Dialog Box
This dialog box pops up when you click on another link while your page has not been completely processed. All our sensitive information such as your account and credit card numbers remain encrypted and secure even though the padlock icon disappears.
Click "Yes" to continue using Bualuang iBanking, even though the padlock icon disappears, your information remains secured and encrypted.
If you click on "No", you may experience an error page. Please click the back button to return to the previous page. However, if an error page doesn't show up, our transaction is still secured and you can continue using the service.
If you don't want this dialog box to pop up in the future, please wait for the page you're viewing to process completely before you click on another link.
11. If I am using Internet Cafe to access Bualuang iBanking, can I prevent other to view/use my accounts?
We recommend our customer to log off every time you finish or think that you will be away for a long period. Furthermore you can clear the history of URLs and cache of web pages you visited, by clicking the Tool Menu, then Option. The Option screen will pop up, then click on the two buttons circled in the picture, Delete Internet Temporary Files and Clear History.