FAQ

This page lists cheques deposited into your savings or current account over the past two months but were returned. You can see the list of returned cheques 24 hours. 

An explanation is given for every returned cheque.

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2) I have deposited a cheque into one of my bank accounts but when I look at Bualuang iBanking, I canÆt find it on either the "Account Activity" page or the "Deposited Cheque Return Inquiry" page. Why is this?

If you deposit a cheque after 2.00 p.m., the transaction wonÆt appear on Bualuang iBanking until the next working day. This is because your cheque is still being processed. 

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3) What is Issued Cheque Return Inquiry?

This page lists cheques issued from your bank account over the past two months which were returned. An explanation is given for every returned cheque.

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4) What is Stop Cheque?

This service allows you to cancel cheques between 6 a.m. and 11 p.m. every day before the payment date specified on the cheque. The service is available only for cheques that are issued from individual accounts registered with Bualuang iBanking.

Note: The Bank cannot cancel a cheque that has been deducted from your current account.

 

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5) What if I cannot find my passbook or it is stolen?

You should cancel your passbook if it has been lost or stolen so that no one else can withdraw funds from your bank account. In the meantime, you can still use your ATM card or cheque book to access that account. If you wish the Bank to issue a new passbook for you, please bring your citizen ID card and a police report on the stolen passbook to your home branch.

 

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Eventually you will need a new passbook.  However, we are not legally allowed to issue a new passbook with the same account number.  Therefore, we'll have to ask you to close that bank account at the branch where you opened it.  You will have to bring your citizen ID card and a police report on the stolen passbook. 

 

Your money will be transferred to a new account with a new number.  If you wish to have this bank account linked to Bualuang iBanking, just tell our Bank staff and we'll get done for you. 

 

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If you make a request, we can mail the statements for your current account and credit card account that are registered with Bualuang iBanking. Go to "Special inquiry" page and click "Statement inquiry". We will mail it to your mailing address. Please check the table below to find out how far you can go back.

 

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8) Does it cost anything for a paper copy of a bank statement?

Some types of statement are free; others are not.  Click here for fee information.  There is a postage fee of 15 Baht for requesting bank statement of deposit account type.

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9) What can I do if I believe there is an error in my bank account balance?

If you think there may be an error in your bank account balance, you can ask us to investigate it even if the transaction in doubt was conducted through other channels such as an ATM machine or over-the-counter service. We will e-mail you the result of our investigation via Bank Mail.

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10) What can I do if I believe there has been an error when recording one of my banking transactions?

If you think there may be an error in the record of your transaction, you can ask us to investigate it even if the transaction in doubt was conducted through other channels such as an ATM machine or over-the-counter service. We will e-mail you the result of our investigation via Bank Mail.

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This service allows primary card holders to receive free gifts based on the points earned.  Under this option there is also a link that takes you to view "Bualuang Thank You Program Catalog" in the public website.  You can make an online redemption up to three items per one request.

 

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This service allows customers to request a change of billing address, a replacement card, and a new PIN.  However, a change of billing address can be made by primary card holders only.  The other two services are open for both primary and registered supplementary card holders.