1) What is the "My Accounts" function?
By clicking on "My Accounts" in the main menu, you will be able to view the ledger and available balances in your various accounts. These may be for your savings, current, or fixed-deposit accounts.
If you have a Bangkok Bank credit card account and click on "My Accounts", you will also find your total credit limit, the amount of credit used, and the amount of remaining credit.
If you have a Bangkok Bank loan and click on "My Accounts", you will also find your total borrowings and the principal that still has to be repaid.
Note: Bualuang iBanking will automatically display information for the supplementary credit cards if you have already registered your primary credit card account(s) with Bualuang iBanking.
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2) What is the difference between "Ledger Balance" and "Available Balance"?
Ledger Balance is the money you have in your account, even if it is not available to be withdrawn. For example, some money may be about to come out, because you have issued a cheque or have made a payment that is still being processed.
Available Balance is the money in your account, which you can freely withdraw.
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3) Does Bualuang iBanking show an up-to-the-minute balance in my bank account?
Yes, in most instances. There are a few exceptions. If you access a fixed-deposit or loan account between 11.00 p.m. and 06.00 a.m., it will show the balance on the last business day. If you access a credit-card account during these hours, the system will show yesterdayÆs balance.
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Today's balance |
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Today's balance |
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Today's balance* |
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Until yesterday's last transaction |
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Until the last transaction during the Bank's official time | |
* Except between 6 a.m. and 11 p.m. will reveal until the last transaction during the Bank's official time.
TOP 4) What is "account nickname" and what is its purpose? This is the nickname you have given to an account.
Account nickname is the name you give your virtual accounts so you donÆt have to remember the 10-digit account number each time. To change the nickname, simply click on "Preferences" then click on "Account Nickname Summary".
TOP 5) What is "Principal Balance" in the loan account? Principal balance is the remaining loan principal, excluding interests.
TOP 6) How far does the information on the Account Activity page go back? The timeline is different for different types of accounts as shown in the chart below.
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The previous month and the month before |
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The previous month and the month before |
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All your account information |
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All the transactions you made with your Bangkok Bank credit cards over the past three billing periods. You can also view the list of transactions that have not yet been billed. |
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The total principal and loan interests you've repaid in the past 12 months, and the amount of principal left to repay. | |
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7) What can I do if I believe that my bank account balances are incorrect?
Please contact us. Either dial 1333 or (66) 0-2645-5555 and speak to one of our Bualuang Phone Customer Service Representatives or submit your investigation request to us via Bank Mail. If you prefer the second option, click on "Services." There youÆll find a sub-menu. Click on an item called "Balance Investigation" on that sub-menu.
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8) What can I do if I think there are errors in my bank statement?
Please contact us. Either dial 1333 or (66) 0-2645-5555 and speak to one of our Bualuang Phone Customer Service Representatives or go to the Transaction Investigation page and submit your investigation request from that page.
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9) What can I do if some of my bank accounts are missing from the screen?
The accounts you registered with Bualuang iBanking at the time of your application should be visible on your screen. Please contact us, if this is not the case. Call one of our Bualuang Phone Customer Service Representative at 1333 or (66) 0-2645-5555.
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10) Can I view transactions made using my Be1st Card?
To view purchase transactions made using your Be1st card for your savings or current accounts, select ôBe1st Card Numberö on Account Activity page and specify the date range that you want to view.
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