- Click on "Preferences", then click on "Change User ID" on the sub-menu.
- Type in the New User ID of your choice.
- Click on "Confirm" to confirm your New User ID.
Note: If you have already changed your User ID for the first time, please contact a Bualuang Phone Customer Service Representative on 1333 or 0-2645-5555 when you need to change your User ID again.
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2) What should I do if I forget my User ID?
Contact our Bualuang Phone customer service representatives by dialing 1333 if you are in Thailand or (66) 0-2645-5555 if you call from overseas.
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3) What is the difference between PIN and password?
The four-digit PIN (personal identification number) is the number you will use to log on to the service for the first time. After your first log on, the system will ask you to change your PIN to a password, which you will use from now on to access your accounts.
Please remember your PIN as a reference for future contact with the Bank. This may come in helpful if you forget your password. TOP 4) What is password?A password is a secret code that you created and should not be disclosed to anyone else because it is the electronic key to your Bualuang iBanking membership. It is important that your password be extremely difficult, if not impossible, to guess. We would recommend the following precautions:
- Do not reveal your password to anyone.
- Do not use easily recognized names, such as your child's name, your birthday, or the name of your favorite movie star.
- Do not write the password anywhere.
- Change your password frequently.
TOP 5) What should I do if I forget my PIN?
Contact any of our branches and ask for a new PIN by filling out the Amendment/Cancelllation Bualuang iBanking Service form. Or print out a form here.
Please note, if you have printed out an amendment form, you will need to sign the form at the branch in front of the bank employee who will take your application. TOP 6) How many times can I enter the wrong PIN before my account is suspended?Three times. To re-access your account, please contact our Bualuang Phone Customer Service Representatives at 1333 or (66) 0-2645-5555. We will issue you a new PIN. As a matter of record, our Bank staff will ask you to fill in the Amendment/Cancelllation Bualuang iBanking Service form. TOP 7) How many times can I enter the wrong password before my account is suspended?
Three times. To reactivate your membership, contact our Bualuang Phone customer service representatives at 1333 or (66) 0-2645-5555.
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8) What do I have to do if I want to change my password?
Three simple steps:
- Click "Preference", then click "Change Password" on its sub- menu
- Fill in your old password and new password of your choice
- The system will ask you to type in your new password again to confirm
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