Frequently Asked Questions about Services and Application

  1. What is Bualuang iBanking?

    Bualuang iBanking is an Internet-based financial service provided by Bangkok Bank. You can do your personal banking from anywhere, 24 hours a day, seven days a week.

  2. What are the main services provided through Bualuang iBanking?

    We provide three main groups of services through Bualuang iBanking:

    1) Core services:
        - Provision of deposit, loan, and credit-card accounts
        - Payment of bills online now or in the future
        - Transfers of funds between your accounts or to someone else's registered
          account with Bangkok Bank

    2) Specialised services:
        - Checking on status of your cheques
        - Stopping cheques
        - Cancellation of a lost or stolen passbook
        - Making a request for a copy of your bank statement (Current Account and
          Credit Card Account)
        - Investigation of errors in your accounts balance
        - Investigation of errors in your accounts transactions

    3) Personalised services:
        - Changing your user ID*
        - Changing your password
        - Nicknaming your accounts**
        - Hiding your account numbers on the screen
        - Setting a limit on the amount you want to transfer from your account to a
          third-person's registered account and setting a limit on the amount you want
          to pay
        - Updating your contact information

    *If you want to return to use your original User ID, please contact a Bualuang Phone Customer Service Representative on 1333 or (66) 0-2645-5555
    **Effective with Bualuang iBanking only.

    In addition, you can send inquiries or special requests to the Bank via Bank Mail, a highly-secure e-mail service created exclusively for contact between you and the Bank.

  3. How do I apply for Bualuang iBanking?

    All individual customers can apply for Bualuang iBanking. The identification documents required will vary according to your visa type.

    Click here to view more detail.

  4. How do I log on to the service?

    To log on to Bualuang iBanking,
    1. Go directly to http://www.bangkokbank.com/ibanking/ or alternatively to our homepage http://www.bangkokbank.com where you can click on the Bualuang iBanking icon
    2. Once you are on the Bualuang iBanking homepage, click "Log On"
    3. Key in your User ID and PIN (for your first log on) or Password for your next log on

      When you log on for the first time, you will be asked to change your PIN. Your new PIN will then be called 'password' which is what you need to log on the next time. You can change your password as often as you like.
    4. Users who log on for the first time have to click "Accept" to Terms and Conditions before proceeding to the Bualuang iBanking web page
    5. If you click "Decline" to Terms and Condition, you will be automatically logged off the Bualuang iBanking web page.

  5. How many of my accounts can be linked with Bualuang iBanking?

    You can link as many bank accounts as you want in line with the following table:

    Type of Account

    Number of Accounts

    1. Savings account
    2. Current account
    3. Fixed-deposit account
    up to 15 accounts*
    4. Credit card account
    5. Loan account
    unlimited
    6. Third Party account
        6.1 Bangkok Bank account
        6.2 Other banks account

    up to 40 accounts
    up to 40 accounts

    *Note: You may have up to five savings accounts and five current accounts.

    Primary account means the account from which you allow the Bank to deduct Bualuang iBanking fees.
    Your account means an account that you opened with your name. You may have one or more of these accounts. It may not be the primary account.
    Other account means an account that is not in your name and you previously registered with Bualuang iBanking.

  6. Can I link my personal joint account with Bualuang iBanking?

    Yes, you can link your personal joint account (savings or current) with Bualuang iBanking; however, a link can only be made with a "One of .... owners" type joint account. You can perform transactions on a joint account via Bualuang iBanking as regular accounts.

    To link your joint account with Bualuang iBanking, you must have ALL owners of the joint account present to sign the application form at any branch. You also bring the following documents:
           - Joint account passbook
           - ID card or
           - Passport (foreigners only)

    Owners of a joint account can apply singly, some of the owners can apply or all the owners can. The Bank will send a distinct User ID and PIN to each owner that applies.

  7. How do I cancel or change the information about my iBanking membership?

    You can email us through the Bank Mail service to cancel a link to any of your accounts, or cancel a link to other people's account(s).

    The only type of bank account you can't cancel online is the primary account that you have selected to pay Bualuang iBanking fees.

    For security reasons, if you would like to add a bank account link to Bualuang iBanking or change any other information on your primary account, you must visit a bank branches and fill in the Amendment/Cancellation Bualuang iBanking Service form. Or you can print out a form here.

    Please note, if you have printed out an amendment form, you will need to sign it at the branch in front of the bank employee who takes your application.

  8. What is an Amendment/Cancellation Form?

    An Amendment/Cancellation Form is used when you want to request a new PIN, change your contact information, change your account information, cancel your Bualuang iBanking service, or add/cancel accounts to your Bualuang iBanking service.

    Please note, if you have printed out an amendment form, you will need to sign the form at the branch in front of the bank employee who will take your application.

  9. Does the Bualuang iBanking service cost anything?

    Most of our services are free; some are not. Click here to view the fee information.

  10. Can I access Bualuang iBanking from overseas?

    You can connect to Bualuang iBanking from anywhere in the world. Access to our service is guaranteed if your computer meets our system requirements.

    Please note that our system recognizes only the Bangkok date and time and will conduct your transactions accordingly.

  11. Are all the services available 24 hours?

    Most of our services are available 24 hours a day seven days a week. However, between 11.00 p.m. and 6.00 a.m. Bangkok time, you will not be able to do the following transactions to your account.
           - Transfer funds
           - Stop cheques
           - Suspend the use of your lost passbook
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