1. How do I earn the points?
2. Do I have to sign up to become a member before earning the points?
3. Can I combine the points from the basic card and supplementary card? 
4. Can supplementary cardholders redeem gifts?  
5. Can I pay the difference if I don't have enough points and how?
6. How long are the points valid? 
7. Where can I see how many points I have accumulated? 
8. Are there any conditions I need to understand before redeeming a gift? 
9. Can I redeem a gift if my credit card is cancelled? 
10. How can I redeem a gift? 
11. How long do I have to wait for the gift to arrive?
12. Can I convert points to Royal Orchid Plus mileage?

1. How do I earn the points?
It's simple, just pay for purchases in Thailand and overseas using your Bangkok Bank credit card. Bualuang Points will be calculated from all credit cards spending both domestically and internationally. However, cash advances, service fees, penalty fees, an additional amount from partial redemption and interest from use of the card will not accrue points.

2. Do I have to sign up to become a member before earning the points?
No, the program is automatically open to all Bangkok Bank credit card members in recognition of their support and loyalty to the Bank.

3. Can I combine the points from the basic card and supplementary card?
Yes, points can be combined with the basic credit card holders' account but all points earned on supplementary cards will be automatically consolidated with the principal cardholder’s points.

4. Can supplementary cardholders redeem gifts? 
Only the basic credit card holder is entitled to redeem gifts.

5. Can I pay the difference if I don't have enough points and how?
Yes, you may redeem merchandise with an additional amount as indicated in the catalogue. The additional amount will be charged to your credit card account on your request when you send us your redemption form and shown on your statement. 

6. How long are the points valid?
Bualuang Points are valid for 3 years after which time they will expire. Points that are accumulated first will expire first. For example, points earned in January 2004 will expire in February 2006 and points earned in February 2003 will expire in January 2006. When you redeem your Bualuang Points, the bank will deduct the oldest points first.

7. Where can I see how many points I have accumulated?
A points summary will be shown on your monthly statement.

8. Are there any conditions I need to understand before redeeming a gift?
Bangkok Bank will do its best to ensure that you get the gift of your choice however, if the merchandise is out of stock or discontinued, it does reserve the right to change the item without prior notice. Click here for a full list of conditions.

9. Can I redeem a gift if my credit card is cancelled?
No, you must redeem your gifts before your card is cancelled or expires.

10. How can I redeem a gift?
There are 3 ways you can redeem your points for gifts:
1. Call Bangkok Bank’s Card Member Service
        - Platinum Leader Card : Tel. 0-2638-4888 (7 days 24 hrs.)
        - Visa, MasterCard: Tel. 0-2638-4000 (8.30 am –20.00 pm ) 
        - Bangkok Bank American Express Card : Tel. 0-2638-4400 (8.30 am –20.00 pm ) 
2.  Download the Redemption form from our website, print out and fax to 0-2626-4789 
3. Download the Redemption form from our website, print out and return mail to Bangkok Bank 333 Silom Road, Bangrak, Bangkok 10500(Credit Card Division Card Services and Support).

11. How long do I have to wait for the gift to arrive?
Gifts will be delivered free of charge to the address on your statement or any other address you specify within Thailand by distributor within 2-4 weeks after the bank received the completed and accepted redemption. Please note that some gifts in the catalog need to be collected from a shop or distributor.

12. Can I convert points to Royal Orchid Plus mileage?
Bank reserves the right to Platinum category and Royal Orchid Plus Mileage Redemption for Platinum Credit cardholder only.  For the platinum cardholder who has other Bangkok Bank credit card will get points combination privilege for general merchandise redemption. Platinum category and Royal Orchid Plus Mileage redemption are excluded.