Stay strong and fight the COVID-19 outbreak

We are committed to helping consumers and businesses withstand the effects of the COVID-19 pandemic with supportive measures to alleviate financial burdens and manage challenges arising from the crisis.

Credit cardholders

The minimum payment rate for credit card customers is reduced to 5% (from 10%) until December 31, 2021. This measure automatically applies to all types of Bangkok Bank credit cards without registration.
A special interest rate adjustment to 12% for customers who are directly affected by the COVID-19 outbreak. Those who work in the hotel, tourism, aviation and related industries which have temporarily stopped operations following the government’s announcement, or those with income less than 30,000 baht per month.
Customers can register for a suspension of principal and interest for a period of three months.
The interest for outstanding debt is waived for a period of one month.

Installment loans

Customers can register for a suspension of principal and interest for a period of three months.

Mortgage loans

Customers whose approved mortgage is not over 3 million baht can register for a three-month deferral on principal repayment (paying interest only).
For mortgage from 3 million baht or more, the Bank will consider on a case by case basis.

SME business loans

Customers whose credit not over 100 million baht

Eligible for a suspension of principal and interest for a period of six months without requiring registration

Customers whose credit not over 500 million baht, offered soft loan to support liquidity

Able to borrow loan up to 20% of outstanding balance as of December 31, 2019
Fixed interest rate of 2% per annum for 2 years with 0% interest for the first 6 months

For more information, please contact our relationship officer at business center you borrowed the loan.

Customers of more than one loan can apply for all loan types according to the above conditions. Customers can make their requests via the website or visit a Bangkok Bank branch or business center from April 1 – June 30, 2020.

The Bank reserves the rights to apply conditions and provides supportive measures to qualified customers.

View details in our news below

May 20, 2020

Bangkok Bank cuts key lending interest rates to a minimum of 5.25% to support government mechanisms while reducing financial costs for customers

May 13, 2020

Bangkok Bank continues submitting soft loan applications to the BOT. First batch of soft loans reach customers affected by COVID-19, increasing liquidity and helping them to retain employees

April 28, 2020

Bangkok Bank is ready to offer a “loan payment holiday” and credit support for SME customers affected by the COVID-19 outbreak. The Bank has already submitted requests for soft loans to the BOT.

April 9, 2020

Bangkok Bank reduces interest rates for all three types of loans by 0.40% to help ease the financial burden of customers and reduce costs to help them deal with the COVID-19 outbreak

April 8, 2020

Bangkok Bank supports the BOT’s measures to help SMEs both in terms of liquidity loans and suspension of principal and interest payments to reduce the effects of the COVID-19 outbreak

March 27, 2020

Bangkok Bank provides supportive measures to those affected by the COVID-19 outbreak by lowering the minimum payment threshold, reducing interest, and implementing a 3-month debt suspension scheme for retail and SME customers

March 23, 2020

Bangkok Bank cuts interest rates to reduce financial costs for customers during the COVID-19 outbreak

March 6, 2020

Bangkok Bank expands its supportive measures to cover businesses affected by adverse economic conditions

February 5, 2020

Bangkok Bank issues measures to assist customers affected by the novel coronavirus outbreak

Work and make transactions from Home

Bangkok Bank is ready to take care of you with utmost convenience. Even when you work from home to mitigate the risk of COVID-19 spread, you do not have to worry about your transaction because we will make sure all your banking can continue smoothly.

Bualuang Phone 1333

Call 1333 any time for your banking needs via automated voice prompts including to check your account balance, transfer funds, top up or pay bills and buy or sell mutual funds

Full version of Bualuang Phone instruction and short code menu Short version of Bualuang Phone instruction and short code menu

Contact Us

Stay at home and reduce the risk of COVID-19 infection. No need to visit branches, just contact our Bualuang Phone staff 24/7. In addition to normal services, you can do the following further transactions with Bualuang Phone:

Request to cancel deposit accounts

Service Form

Request to withdraw the cancellation of deposit accounts / cheques

Service Form

Request for bank statements

Service Form

Request for a certificate of deposit amount

Service Form

Request for a certificate of deposit account

Service Form

Request for withholding tax documents

Service Form

Request for a certificate of loan interest

Service Form

Request for a certificate of a buying-selling fund

Service Form

Other services (special cases)

Service Form

Banking with ease, download and use now

Quick and easy without leaving home! Just download the Bualuang mBanking application on your mobile device and register with your Be1st Smart Debit / ATM Card

Download the application at

How to Apply

View details about sample services you can do via mobile banking

Bangkok Bank’s Mobile Banking

Bualuang mBanking, an all-in-one app for transfers, top up, bill payment and investment, free of charge. Register now and get your privileges on the Rewards menu.