Privacy Policy

Bangkok Bank realizes that the trust of our customers is our most valuable asset. We recognize that customers expect a high level of privacy and security for their personal information and will keep such information confidential. We therefore inform you of our policy on Protection of Personal Data of our customers or any persons having visited our websites as specified below.

Visiting the Bank’s Website

Customers or any persons may visit the Bank’s website to search for information relating to products and services; and to check various rates e.g. interest rates, fees, foreign exchange rates etc.; and also to find out information relating to the Bank as published on our website.

The Bank may update its website from time to time and may collect information on website visits, such as the numbers of website visitors; the date, time and duration of such visits; pages viewed; and others. The Bank may use such information for the development and improvement of the Bank’s services in order to better serve your requirements.

Respect for the Customers’ Right to Privacy

The Bank fully understands that the customers expect security in effecting transactions and safekeeping of personal financial information. Customers’ information received by the Bank will thus be used for the legitimate business purposes of the Bank, and the Bank will deploy a strict measures for security safeguard and will prevent unauthorized use of your information without the customers’ prior consent.

Collection and Safekeeping of Personal Data

The Bank will collect and retain your information as necessary, depending on types of services utilized by you via the Bank’s website and only use your information as necessary and appropriate or as deemed beneficial to you for the purpose of receiving offers on various services of the Bank, and the Bank will send to you information, news as well as offer/recommend products, services, privileges, and special proposals of or from the Bank, in order to serve your need and provide you with best services. For you to be provided with better services or financial opportunities, the Bank will collect and use your information to keep track with your accounts and record or to comply with the relevant laws and regulations.

The Bank will collect your personal information received from your application or registration via the Bank’s website e.g. name, surname, date of birth, identification number, address, e-mail address, telephone number, fax number, business activities, or transaction making, for which the Bank will keep confidential such personal information in compliance with the Bank’s highest security standard.

The Bank has no policy to send SMS or e-mail to request any of your personal information from you. If you have received SMS or e-mail to that effect, please immediately contact the Bank’s officer at Bualuang Phone 1333 or (66) 0 2645 5555, 24 hours every day.

Disclosure to Third Party

The Bank will not disclose information concerning your deposit accounts or any other personally identifiable information to any person and will prevent the unauthorized use of your information, except in the case where:


  • your consent has been obtained;
  • such disclosure is to enable you to make any transaction intended;
  • information is disclosed to the National Credit Bureau or any other similar agency to which the Bank has responsibility to disclose such information;
  • such disclosure is in accordance with the laws or orders of the relevant government agencies.


Measures for Safekeeping of Information

The Bank employs the high standard security measure both in terms of technology and procedures to prevent stealing of confidential information. The Bank has made a significant investment in terms of money, time and human resources to ensure that the Bank’s website meets the high security standard. To ensure the security of your information, the Bank has installed our computer system with the following features:


  • Firewall
    Double Firewall Protection has been utilized to protect the Bank’s system as well as your information from access to the system or information by unauthorized persons.

  • Intrusion Detection
    Intrusion detection software is installed to enable the Bank to examine any suspicious activity and be immediately alerted of any intrusion.

  • Data Encryption
    For electronic banking services, the Bank has utilized 256 bit Encryption. Very important information, e.g. password, will be encrypted using complicated algorithm before being stored in the system. Furthermore, the Bank requires customers to register before applying for any Bank’s services. The Bank has constantly enhanced and tested our IT system to develop the system for protection of your information and to ensure the reliability of the Bank’s information.

  • Virus Scanning
    Virus Scanning Software has been installed on the Bank’s system to efficiently protect our system from virus, and such Virus Scanning Software has been regularly updated.

Eventhough the Bank has high standard of technology and security measures to help prevent access to your personal information, you still have to safekeep your deposit accounts and personal data by complying with the recommendations on the security of personal data in making online transaction.

Ensuring the Accuracy of Information

The Bank has made best efforts to ensure that the account information is always true and accurate. In case you found that any information regarding your account is not complete or incorrect, please contact the Bank via Bualuang Phone or any of the Bank’s branches.

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We are ready to help you.