PayAlert

‘PayAlert’ is a service that enables you to send requests via PromptPay to a recipient who can immediately and conveniently transfer money.

 

You can also receive a request via Push notification from the requestor or the biller after enable PayAlert.

Steps to start using ‘PayAlert’
  1. Go to ‘More’ menu and select ‘PromptPay/PayAlert’.
  2. Enable ‘PayAlert’ for selected Citizen ID and/or mobile phone numbers registered with Bangkok Bank PromptPay. Once the service is enabled, you will be able to send and receive requests.
Steps to send request
  1. Go to ‘Transfers’ menu and select ‘Request to Pay’.
  2. Enter the send request details which include the recipient’s Citizen ID or mobile phone number registered with PromptPay, amount, days to expiry and note (optional). Note: The maximum amount of requested money is 200,000 baht per transaction and the maximum date range is 30 days.
  3. Select the account you wish to receive money from using a Citizen ID or mobile phone number registered with PromptPay.
  4. Verify the send request details are correct then click ‘Send Request’. Once you have taken this step, you cannot cancel the request.
  5. The system will display the result of the request.
  6. To view the send request details that you sent out by following these steps:
  • Go to ‘Transfers’ menu and select ‘PayAlert’.
  • Select ‘History’ and choose the transaction to view details.
  • The system will display the details.
Step to send money after receiving a request
  1. Tap on ‘Push Notification’ and enter your 6-digit mobile PIN to view request details. Or log on and click the text tray on the Account Summary page. Then select ‘Received PayAlert’ to view details.
  2. Click ‘Pay’, then either the ‘PromptPay Transfer’ or ‘Bill Payment’ screen will pop-up and request a response.
           •   For a PromptPay Transfer, you send the requested amount to the requestor’s PromptPay.
           •   For a Bill Payment, you pay the requested amount to the biller.    
  3. Verify the transaction details are correct. Choose to send an SMS to notify the requestor and click ‘Yes’ to proceed with the transaction.
  4. The system will display the transfer result. You can save the result screen or share it with the requestor.
  5. When a transaction is successful, the request status will change to ‘Paid’. You can view the status of the received request by following these steps:
  • Select the text tray in the Account Summary page.
  • Select ‘Received PayAlert’ to view details and status.

 

Note: If you click ‘Reject/Paid via other channels’, the request status will change to ‘Rejected’ and the request will not be valid. An expired request will show an ‘Expired’ status.