alert

Announcement


Authentication Service on the Bangkok Bank Mobile Banking application is temporarily suspended from July 18, 2020 onwards to increase service efficiency. The service will be available in August 2020.

Key Benefits

Use cutting-edge technology to verify your identity via the National Digital ID platform (NDID), so you can be confident and safe when applying online services of government and private companies

Convenient

Enroll to use the Authentication service anytime on Bangkok Bank Mobile Banking application

Reliable

Use facial recognition technology to verify your identity

Secure

Connect related parties in the National Digital ID platform using blockchain technology

Free

No fee for enrollment and authentication service

Enrollment Conditions

  • For Thai nationals only
  • Required to have completed the Know Your Customer (KYC) process to apply for products at Bangkok Bank branch before e.g. savings account
  • Enrollment is available via Bangkok Bank Mobile Banking application only.
  • Enrollment is available on the application every day from 07:00 a.m. to 10:00 p.m.

Frequently Asked Questions

What is Authentication service?
Authentication service is an identification and verification of identity in a digital process via the National Digital ID (NDID) platform allowing customers to apply particular services that require digital authentication. For a service which requires a high level of authentication, facial recognition technology will also be used in the process to verify your identity.
How to apply for Authentication service?
Bangkok Bank Mobile Banking users can promptly enroll in the service by applying at the “Authentication Service” menu.
How does Authentication service from Bangkok Bank relate to National Digital ID?
Bangkok Bank provides authentication service via the National Digital ID or NDID platform which is one of Thailand’s infrastructure connecting all related parties for digital identification and authentication. Bangkok Bank is also a member of NDID as an Identity Provider.
What are the advantages of Authentication service?
Authentication service is a reliable service that uses facial recognition technology to prevent identity fraud and uses blockchain technology to provide data protection.
Is the Authentication service compliant with data protection?
Authentication service connects with the NDID platform which is designed to support data security and privacy, and data encryption for information transmission between parties. It operates under the decentralized concept using blockchain technology which is operated by National Digital Co., Ltd.
Does the Authentication service have any charge?
Currently the Bank has not charged any fees for this service.
What should I do in the case that my enrollment is not successful, and the application requested I contact Bangkok Bank branch to update my information?
The enrollment process on the app requires verification that your Citizen ID card information must be valid and matches with your profile that the Bank has recorded in its system, before continuing to verify your identity by facial recognition.

If you receive a notification to update your information at a Bangkok Bank branch, it means your Citizen ID card information that you provided the Bank is not up-to-date and you are required to bring your Citizen ID card to any Bangkok Bank branch to update the information before enrollment.

TOOLS & ASSISTANCE

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TOOLS & ASSISTANCE

We are ready to help you.