Service Procedures

1. Contact the hospital in the AIA network

   • Search or inquire about the network hospital list from AIA’s Website or Call Center
   • Download form or receive form via e-mail

2. Send the Pre-Authorization Form (PAF) to AIA
   The Insured is required to

   • Request your doctor to assess and fill the amount of medical expenses in the PAF
   • Make an appointment for the treatment
   • The Insured acknowledges and agrees to comply with the terms and conditions
   • Sign the PAF

3. AIA considers the request and approves the service based on the eligible benefits and coverage terms of the Insured* (submit the form at least 7 working days prior to the service).

4. AIA issues the Letter of Guarantee (LOG).

5. Admission to the hospital

6. Dischargement from hospital (additional expenses may be incurred after hospitalization**)

AIA Healthcare Overseas Networks Available in Following Countries

• Malaysia
• Singapore
• United States
• Spain
• Greece
• Turkey
• France
• Germany
• Russia
• United Kingdom
• Cyprus

List of AIA Healthcare Overseas Networks