FAQs

1. What documents do I need to apply for the Western Union via Bangkok Bank Mobile Banking?
   Thai citizens need a valid Thai Citizen ID to apply.

2. Who can apply online for the Western Union via Bangkok Bank Mobile Banking?
   Thai citizens aged over 15 years old who have an account with Bangkok Bank

3. How can foreigners apply for the Western Union via Bangkok Bank Mobile Banking?
   Foreigners can apply at any branch nationwide (except branches in Central or Robinson Department Stores).

4. What are the service hours of the Western Union via Bangkok Bank Mobile Banking?
   06:00 a.m. – 09:00 p.m. daily

5. Where can I collect my money?
   You can collect your money in 2 following ways:

   • Bangkok Bank Mobile Banking
   • Any Bangkok Bank branch or currency exchange booth with Western Union signage anywhere in the country

6. What is the most I can receive in a day?
   There is no maximum amount that can be received each day via Western Union.

7. Do I need to pay receiving fees?
   No fees need to be paid. You will receive the full amount without any deduction.

8. How long does the money transfer take?
   Within a few minutes

9. Can I receive my money in USD?
   Sorry, you can only receive cash in baht, as per Western Union’s restrictions.