FAQs
- What documents do I need to apply for the Western Union via Bangkok Bank Mobile Banking?
Thai citizens need a valid Thai Citizen ID to apply.
- Who can send money using the Western Union via Bangkok Bank Mobile Banking?
A person aged over 20 years old
- How can foreigners apply for the Western Union via Bangkok Bank Mobile Banking?
Foreigners can apply at any branch nationwide (except branches in Central or Robinson Department Stores).
- What are the service hours of the Western Union via Bangkok Bank Mobile Banking?
06:00 a.m. – 09:00 p.m. daily
- What is the maximum amount to send Western Union Money via Bangkok Bank Mobile Banking?
You can send up to 320,000 baht/transaction/day or the equivalent amount in another currency. If you wish to transfer more than the above amount, please contact Bualuang Phone 1333.
- What are the fees for sending Western Union Express money?
Fees to send money vary depending upon the transfer amount and destination country.
- How long does it take to send money to a recipient?
Within a few minutes
- Can I adjust recipient information or cancel the transaction?
You might be able to if the recipient hasn’t received the money yet. If the transaction is cancellable, you will get a refund of the full amount of sent money without the sending fees.
- If I need to adjust information such as recipient’s name and/or cancel the transaction, who do I contact?
Please contact Bualuang Phone 1333 or Western Union Hotline 001 800 852 5385 (Toll Free), available 24/7.
- If I believe that I am a victim of fraud and I need urgent help, who do I contact?
Please contact Western Union Hotline 001 800 852 5385 (Toll Free), available 24/7.