Enhance your personal Bualuang iBanking security
- Keep your user ID, PIN and password to yourself. Do not store them in a computer or write them where other people can find them. Make sure no one is watching when you enter such confidential codes.
- Change your password regularly. Do not use easily recognized numbers such as your birth date, home telephone number or house number.
- Avoid using a shared computer, and be wary of public or unsecured WiFi networks such as those in internet cafes because they may not be secure.
- Always enter the Bualuang iBanking website address directly into your PC before you log in to ensure that you are on the legitimate Bualuang iBanking website.
- Check you're on a secure web server – the Bualuang iBanking web address in your browser address bar should start with "https://".
- Always log off from Bualuang iBanking whenever you complete a session, then close the browser. Never walk away from your computer until you have completed a banking transaction.
- Check your online accounts frequently.
- Every time your online banking account is accessed, you will be sent an email notification. If you receive this notification and did not use the service please contact the bank immediately on Bualuang
- Phone 1333 or (66) 0-2645-5555 (press 2-6-1).
- If you apply to add a third-party account to your internet banking account online, we will send a One Time Password (OTP) to your mobile phone to authenticate the new third-party account. The SMS will include the number of the account you wish to add. Carefully check the account number is correct before activating the account. You must input the OTP to activate the account.
- After the third-party account is activated we will send you an email informing you that it has been created. Carefully check the details are correct. The message will be sent in this format:
To: <YOUR NAME>
3rd party account or card added: 11 August 2010 at 09:28:36 (Thailand time)
Account or Card number: 0130XXX456
- Carefully read any SMS or email message notification sent from the bank to check for any unusual transactions. If you encounter any irregularities, please call Bualuang Phone 1333 immediately.
If you receive any suspicious email or SMS message that claims to be from Bangkok Bank, please call Bualuang Phone 1333 or (66) 0 2645 5555 (press 1-6-1) directly to verify or report the detail.
Keep your computer safe
- Install and keep up-to-date the latest anti-spyware and anti-virus software.
- Make sure your computer and internet software are always updated with the latest security patches to close gaps in the system that viruses or malware could exploit.
- Clear your browser’s cache and history after each session so that your account information is removed.
- Do not open email attachments or click on any links provided in an email to get to any web page, if you suspect the message might not be authentic. Instead, log onto the website directly by typing in the web address in your internet browser, or call the company on the telephone and be careful about the websites you visit. Do not download software from any website unless you are sure it is safe
Secure your browser
Your browser could sometimes show you dated information as it remembers pages that were opened in the past, although updated pages are available. To get the most up-to-date information, you can set up your browser with the following steps:
- Open your web browser (Internet Explorer)
- Click on the "Tools" button on the toolbar, then select "Internet Options"
3. The "Internet Options" window will pop up. Click on the "Delete Files..." button on the Temporary Internet Files panel, as shown in the picture below.
4. The "Delete Files" window will appear. Check the box next to "Delete all offline content" and click "OK".
5. When you finish setting up your browser, re-access the website to view the latest updated page.
6. You can also click "Ctrl+F5", an easier way to update your information.