How can you protect yourself against malware?
The most effective way to protect yourself from malware attacks is to:
- Never open email attachments or click any links provided in an email from unknown senders.
- Never download files from an unknown or unverified online source.
- Do not download suspicious software applications or messages sent from unknown network contacts.
- Use licensed anti-virus software, obtained from a legitimate source, and ensure it is continually updated.
- Make sure you carefully read all disclosures, including license agreements and privacy statements before installing something on your computer.
- Scan your computer and removable mediums to detect any malware before use.
How do you know if malware is active on your system?
- Updated anti-virus software displays an alert warning that malware has been detected.
- Strange transactions have been made in your bank accounts.
- Spam emails have been sent to contacts without the knowledge of email account owners.
- Computer programs/systems are not working normally (unusually slow, windows don’t open etc.)
How does malware spread?
Malware can infect a computer via:
- Files or hyperlinks attached in fraudulent emails
- Files or software available for download from websites
- Software applications are attached to messages sent by social network contacts
- Illegitimate software
- Infected files on removable mediums such as a CD, DVD or USB drive
What should you do if you suspect malware on your computer
- Don’t panic!
- Ensure you have an updated version of anti-virus software installed on your computer
- Run tools on your anti-virus software that look for any Trojans, viruses or worms
- Send a report to the maker of the anti-virus software (this is often done automatically)
- Check security and system settings are adjusted to your preferences (these may have been changed by hackers)
- Rescan and verify the computer has been successfully cleaned
- Run another check each day for the next seven days to ensure the computer has been successfully cleaned
- If your computer continues to be affected, take it to a professional for further examination
If you observe any unusual screens, it may be a sign of a virus on your computer. Please contact a Customer Service Representative at 1333 or 66 (0) 2645 5555 (press 2-6-1) immediately.