About the product

What is Bangkok Bank Travel Card?

• A stored value card that can be used for payment instead of cash and which supports the exchange of 11 popular foreign currencies: AUD, CAD, CNY, CHF, EUR, GBP, HKD, JPY, NZD, SGD, and USD
• The exchange of baht for 11 foreign currencies can be done 24/7 and you can check exchange rates before making the exchange on the Bangkok Bank Mobile Banking app.
• There is no 2.5% foreign exchange fees on card transactions.

How long is the Bangkok Bank Travel Card valid for?

The card is valid until the month and year shown on the card.

What should I do if I have problems with my card while I’m overseas?
If you experience any issues with your card while you are overseas, you can contact Bangkok Bank through the following channels:

1. Contact the “Call Center via internet” service on the Bangkok Bank Mobile Banking application at no additional cost (available on iOS and Android).
   
   Steps to access “Call Center via Internet”:

   • Open the Bangkok Bank Mobile Banking application

   • Go to the “More services” menu

   • Tap the #icon20

     

     icon at the top right corner

   • Select “Contact Call Center via internet”

   • Select “Travel card”

   • Select the topic you wish to inquire

     • Suspend travel card
     • Ask for more product information
     • Check transactions
     • Report issues

   • Select your preferred language

   • Select “Internet calling”

2. Contact the Bangkok Bank Call Center 1333 or +66 2645 5555 (Call charges depend on your network provider)

What do I do if the card is lost when I am abroad?

Temporarily block the card via Bangkok Bank Mobile Banking

Once the card has expired, will the bank automatically renew the card and send it to me?

The card isn’t renewed automatically

Display of card information

• Travel cards issued at designated Bangkok Bank branches will have a 16-digit card number, expiration date, CVC number without the cardholder’s name-last name. The cardholder’s name-last name can be viewed on Bangkok Bank Mobile Banking.
• Travel cards applied for via Bangkok Bank Mobile Banking, will have a 16-digit card number, expiration date, CVC number, and cardholder’s name-last name.

How to apply for the card

Application channels:

• Bangkok Bank Mobile Banking
• Bangkok Bank branches in Bangkok and surrounding areas

If my delivery address in Bangkok Bank Mobile Banking is incorrect, can I correct it?
The address can be corrected in Bangkok Bank Mobile Banking (before clicking to confirm the application)

Applicant qualifications:

• Thai nationality, aged 20 years and above
• Must have Bangkok Bank Mobile Banking

How long does it take to receive the card after applying via Bangkok Bank Mobile Banking?

• The card will be sent to the address provided at the time of application within 7 business days. Delivery time may vary depending on the customer's location and external delivery service provider

• Can the card be used immediately after receiving it?

  • For card applications at Bangkok Bank branches, branch staff will activate the card and set the PIN, allowing immediate use.
  • For card applications via Bangkok Bank Mobile Banking, you are required to activate the card via Bangkok Bank Mobile Banking within 90 days from the application date, otherwise the card will be automatically blocked, requiring a replacement card.

• Will the PIN be sent with the card if I apply via Bangkok Bank Mobile Banking?

  • The Bank does not send the PIN with the card. Customers can set a 6-digit PIN via Bangkok Bank Mobile Banking (after activating the card)

• What do I do if the PIN is entered incorrectly 4 consecutive times and the card is locked?

  • Contact Bangkok Bank Call Center at 1333 or 02 645 5555 to unlock the card

Adding money and exchanging currency

How do I add money to the Bangkok Bank Travel Card?
You can add Thai baht via Bangkok Bank Mobile Banking by deducting it from your savings or current account.

Are there any restrictions on top-up?

• You can top-up at a maximum of 500,000 baht/day (total combined for all currencies)
• The maximum balance in the card for all currencies at any point in time must not exceed 500,000 baht equivalent (except for exchange rate changes that may result in a higher balance)

Can foreign currencies be exchanged in advance?
Yes, foreign currencies can be exchanged in advance before traveling abroad. You can check the exchange rates in the Bangkok Bank Mobile Banking app and make an exchange for 11 available foreign currencies 24/7.

Are there any restrictions on currency exchange?
You can make up to 10 currency exchange transactions per card per day with a combined equivalent value not exceeding 500,000 baht (Buying foreign currency counts as one transaction and selling foreign currency counts as another transaction)

Can I top-up Thai baht into the card while traveling abroad?
You can check the card balance via Bangkok Bank Mobile Banking by selecting the card.

Can I transfer the remaining foreign currency value to my Bangkok Bank account?
You can transfer the remaining foreign currency value to a Bangkok Bank account by first exchanging the foreign currency to Thai baht.

How do I check transaction history?
You can check transaction history via Bangkok Bank Mobile Banking

Spending with the Bangkok Bank Travel Card

How to use the card?

• The card can be used for purchases at physical and online stores displaying the Mastercard logo, both in Thailand and abroad.
• Cash withdrawals can be made at any ATM worldwide that displays the Mastercard logo by selecting the "Credit Card" menu. (ATMs in Thailand are not applicable)

Daily spending limit
Maximum daily spending limit is equivalent to 500,000 baht, across all currencies stored on the card

Are there any restrictions on overseas ATM withdrawals?

• The daily cash withdrawal limit is equivalent to 100,000 baht (no limit on the number of withdrawals). Cash withdrawal combined with purchases must not exceed 500,000 baht per day.
• Overseas ATM withdrawal fee is 100 baht (or equivalent) per transaction, and additional fees may be charged by the ATM provider.

Is there a purchase limit?

• The purchase limit is equivalent to 500,000 baht per card per day, across all currencies. Customers can adjust the purchase limit via Bangkok Bank Mobile Banking.
• Upon card activation, the system will automatically set a default spending limit of 5,000 baht.

What is Dynamic Currency Conversion (DCC)?

• Dynamic Currency Conversion (DCC) is a service that converts foreign currency into Thai Baht (THB). Merchants or service providers offer this service to allow cardholders to see the transaction amount in Thai Baht immediately.
• However, DCC involves a currency conversion fee, which may result in higher costs compared to paying in the local currency. Therefore, it is recommended to pay in local currency when using your card abroad, at online stores registered overseas or for ATM withdrawals overseas, to help save on fees.

Where will I see the DCC service?

• When you pay via Electronic Data Capture (EDC) machines at overseas merchants
• When you withdraw cash from overseas ATMs
• When you pay at online stores registered overseas

How the DCC service works

When you tap or swipe your card, the merchant may ask or display options on the EDC machine for you to choose the currency:

• Pay in local currency, or
• Pay in Thai Baht (THB)
  
  Example: You make a purchase worth 10,000 JPY in Japan. The EDC terminal displays options to pay in JPY or THB. If you select Thai Baht (THB), additional currency conversion fees may apply.
  
  Note: The option to select between local currency and THB is part of the DCC service, which depends whether the merchants offer it.

Withdrawing cash from overseas ATMs

Some overseas ATMs offer the DCC service. When withdrawing cash, the ATM may display the converted amount in Thai Baht and ask for your confirmation.

Example: You want to withdraw 100 USD → ATM shows: “You will be charged 3,800 THB. Do you accept?”

• If you select Accept → the DCC service is applied (you are charged in Thai Baht with possible extra currency conversion fees)
• If you select Decline / Cancel conversion → the DCC service is not applied (you are charged in USD, which is the local currency)

Payments at online stores registered overseas

Some online stores registered overseas may display prices in Thai Baht or allow you to select the payment currency.

Example: A website shows options: 100 USD or 3,900 THB, If you select Thai Baht (THB), additional currency conversion fees may apply.

Transferring the remaining card balance

How can I transfer the remaining balance on the card?

• You can do this via Bangkok Bank Mobile Banking. You are required to convert foreign currencies to Thai baht and transfer the remaining balance in Thai baht to the deposit account linked with Bangkok Bank Mobile Banking.
• Transfers of baht balance can be made before or after the card has expired.

What happens if the remaining balance isn’t transferred out within 90 days after the card has expired?

• If you have a linked deposit account: Bangkok Bank will convert all remaining foreign currencies to Thai baht using the buying rate on the following day after the 90th day deadline shown on Bangkok Bank Mobile Banking, and transfer the amount to the linked account.
• If you do not have a linked deposit account: Bangkok Bank will convert all remaining foreign currencies to Thai baht and begin charging a monthly account maintenance fee of 50 baht per card, until the baht balance reaches zero or until you link a deposit account to transfer the remaining balance.