Bualuang iBanking – Hint

Bank Mail

1. What is "Bank Mail"?
    Bank Mail is a secure email service between you and Bangkok Bank. Bank Mail cannot be used to send email to any other party, only Bangkok Bank. You can carry out the typical mail functions - send messages to the Bank, receive messages from the Bank and view your history log of Bank Mail.

2. How can I "Inbox - Mail from BBL"?
    1) Select the sub-menu "Inbox - Mail from BBL", this will open your mail box.

    2) Click on the message "Subject" to open the message.

    3) When you have read the message, you can choose to "Delete" it, or "Back" to the inbox. You can also print the message by clicking on the "Print" button on the top right corner of the screen. If you choose to "Delete" the message, a question will pop-up asking you to confirm your "delete" request. Click "OK".

3. How can I Delete a Message?

1) Click on the box to the left of the message you wish to delete - check mark will appear in the box.

    2) Click on the "X" box to the left of the message you wish to delete - check mark will appear in the box.

    3) Click "Delete", and confirm that you wish to proceed by clicking "OK" in the pop-up box.


Send Mail to BBL

1. How can I "Send a Message"?

    1) Select the sub-menu "Send Mail to BBL". The screen will open with default information from your Contact Details - you can change this information, which will be effective for this email only - any changes you make here do not affect your core information.

    2) Select the "Subject".

    3) Enter the contents of your message into the "Description" box.

    4) Click "Send" to dispatch the Bank Mail, or "Cancel" to exit. Following the "send" instruction, you will enter a Confirmation screen that will confirm that your message has been sent. Click "Print" to print out a copy for your reference.

    Note: a copy of this message will be stored in you Bank Mail outbox.


Sent Mail

1. How can I read "Sent Mail"?

    1) Select the sub-menu "Sent Mail", you will enter the Outbox - Messages sent to Customer Service.

    2) Click on the message "Subject" to open the message.

    3) When you have read the message, you can choose to "Delete" it, or "Back" to the inbox. You can also print the message by clicking on the "Print" button on the top right corner of the screen. If you choose to "Delete" the message, a question will pop-up asking you to confirm your "delete" request. Click "OK".

2. How can I delete a Message?

    1) Click on the box to the left of the message you wish to delete - check mark will appear in the box.

    2) Click "Delete", and confirm that you wish to proceed by clicking "OK" in the pop-up box.

    Note: For your reference, a new sent message can not be deleted on the day you send the message.