Bualuang iBanking – Hint

PromptPay Top Up Service

1. What is PromptPay Top Up service?

PromptPay Top Up service allows you to top up any eWallet with an eWallet provider e.g. True Wallet, AIS mPay or Rabbit LINE Pay by using a 15-digit eWallet number. You can make top ups 24/7 and the eWallet owner will get the money right away.

2. How does a PromptPay top up differ from the current Top Up service?
    For a PromptPay top up, you can make a top up transaction without adding the payee. Once you have completed your first PromptPay top up transaction, you can immediately save it as your favorite PromptPay Top Up transaction and the next time you top it up you will not require an OTP (One Time Password).

3. How do I top up my eWallet?
    1) Go to “Payments/Top Ups” menu
    2) Select “Mobile/PromptPay Top Up” on the left menu or from the Quick Menu
    3) Select “PromptPay Top Up (eWallet 15 digits)” as the top up type
    4) Enter the 15-digit eWallet number
    5) Select the account to be debited
    6) Enter the amount you wish to top up
    7) Enter Personal Reminder (Optional)
    8) Click “Next” to continue
    9) On the verification page, please verify the information you have entered
        9.1) Enter OTP (One Time Password) and click “Confirm” to proceed with your top up transaction
        9.2) If you need to edit/cancel the transaction then click “Back”
  10) When you click “Confirm”, a “Top Up Confirmation” screen and “Bank Reference Number” will be displayed to confirm that your top up instruction has been submitted. To print this, click on the "Print" icon on the top right corner of the screen.

Remark: For a PromptPay top up, you must use an OTP (One Time Password) which will be sent via SMS to your mobile phone number pre-registered with Bualuang iBanking to confirm your PromptPay top up transaction.

4. How can I know the 15-digit eWallet number?
    Please contact your eWallet provider.

5. How much does an PromptPay top up cost?

6. Can I schedule a PromptPay top up for a future date?
    No.

7. Will the eWallet owner get the money right away?
    The eWallet owner will get the money immediately after the transaction is completed. If the money does not arrive, please contact Bualuang Phone 1333 (press 2-0-6) or (66) 0-2645-5555 (press 2-0-6) if you are calling from overseas.

8. How can I cancel a PromptPay top up transaction?
    You cannot cancel your PromptPay top up transaction if the transaction has been completed.

9. When can I make a PromptPay top up transaction?
    You can top up an eWallet 24/7.

10. What details are provided in the SMS OTP message I will receive when making a PromptPay top up to confirm the transaction?

      Example SMS message that you will receive
      Sender: Bank-BBL
      Message: iBanking top up to <eWallet Number> <eWallet Owner Name> OTP xxxxxxxx at HH:MM

Remarks:
- The SMS Authentication Service will be locked if you submit an incorrect OTP three consecutive times. To unlock the service, please contact Bualuang Phone 1333 (press 2-0-6) or (66) 0-2645-5555 (press 2-0-6) if you are calling from overseas.
- The OTP will expire 5 minutes after it has been sent to your mobile phone number.

11. How can I delete a favorite transaction?
      - Go to “Payments/Top Ups” menu
      - Select “My Favorite PromptPay Top Up” on the left menu
      - Select a favorite PromptPay Top Up name
      - Click “Delete”