Bualuang iBanking – Hint

PromptPay Transfer Service

1. What is the "New PromptPay Transfer" service?

    The "New PromptPay Transfer" service allows you to make a fund transfer using Citizen ID or mobile phone number of a receiver who has already registered for the PromptPay service.


2. Do I need to register for the PromptPay service to make a PromptPay transfer?

    2.1) Sender: Is not required to register for PromptPay.

    2.2) Receiver: Is required to register for PromptPay with a Citizen ID and/or mobile phone number that is linked with a bank account number.


3. How much is the PromptPay Transfer fee?

4. How do I make a PromptPay transfer?

    4.1) Steps to make a PromptPay Transfer using a Mobile Phone Number

           4.1.1) Specify details of the fund transfer as follows:
                    - Account to be debited
                    - Receiver’s 10-digit mobile phone number
                    - Amount of money
                    - Note (If any)
                    - Optional: Choose to send an SMS to receiver. The system will show the mobile phone number which is used for the PromptPay transfer.

           4.1.2) Verify details about the PromptPay transfer especially the receiver’s name which must be correct

           4.1.3) Input the SMS OTP that was sent to your mobile device and click "Confirm" to proceed with the transaction

           4.1.4) The system will display the result screen with a reference code.

           4.1.5) Optional: Click "Print" if a print-out is needed and click to save this transaction into your favorites list

    4.2) Steps to make a PromptPay Transfer using a Citizen ID

           4.2.1) Specify details of the fund transfer as follows:
                     - Account to be debited
                     - Receiver’s 13-digit Citizen ID
                     - Amount of money
                     - Note (If any)
                     - Optional: Choose to send an SMS to receiver and input the receiver’s 10-digit mobile phone number

           4.2.2) Verify details about the PromptPay transfer especially the receiver’s name which must be correct

           4.2.3) Input the SMS OTP that was sent to your mobile device and click "Confirm" to proceed with the transaction

           4.2.4) The system will display the result screen with a reference code.

           4.2.5) Optional: Click "Print" if a print-out is needed and click to save this transaction into your favorites list

    4.3) Steps to make a PromptPay Transfer from Favorites

           4.3.1) Select the recipient from your favorite list

           4.3.2) The system will display the details as follows:
                     - Account to be debited
                     - Receiver’s 10-digit mobile phone number or 13-digit Citizen ID
                     - Amount of money
                     - Note (If any)
                     - Send an SMS to receiver (If any)

           4.3.3) Verify details about the PromptPay transfer especially the receiver’s name which must be correct

           4.3.4) Click "Confirm" to proceed with the transaction

           4.3.5) The system will display the result screen with a reference code.

           4.3.6) Optional: Click "Print" if a print-out is needed


5. How can I know whether the receiver has already registered with PromptPay service?

    The system will display the account name of the receiver for you to verify before you can confirm the transaction. If the mobile phone number or ID card number is not registered with PromptPay, the system will display an error message.


6. When can I use the PromptPay service for funds transfer?

    You can use the PromptPay transfer 24/7.


7. Can we notify the receiver about the funds transfer?

    You can choose to send an SMS notification for a PromptPay transfer to the receiver.


8. What is the maximum daily limit for a PromptPay transfer?

    There is no limit to the number of transactions but the maximum transfer limit is 500,000 Bt/day.


9. How can I change the limit on a PromptPay transfer?

    You can change your PromptPay transfer limit as follows:
    - Go to "My Settings" menu
    - Go to "Manage my Internet Banking" menu, then select "Set Transaction Limits"
    - You can change the maximum daily PromptPay transfer limit (not over 500,000 Bt/day). Please note that you may need to adjust your Maximum Daily Amount and/or Maximum Transaction Amount to cover the maximum daily PromptPay transfer limit.
    - Input SMS-OTP (to confirm transaction)
    - The Maximum PromptPay limit will be effective instantly.


10. Will the receiver get the money right away?

      The receiver will get the money immediately after the transaction is completed. If the money does not arrive, please contact the sender to check the details about transaction again.


11. How can I delete a favorite transaction?

      - Go to "Transfer" menu
      - Select "My Favorite Transaction" on the left menu
      - Select favorite name
      - Click "Delete"