Bualuang iBanking
How do I make payment transactions?
After you have logged on, the system will show the bill payment screen.
1. Select the account that you wish to make the payment from, from the Account dropdown list.
2. If you want to clear/reset the details of the payment showing on the screen, you can click on the "Cancel" button.
3. If you want to make a payment as indicated on the screen, click the "Next" button to go to the payment verification page.
Remark: To increase your security, you will be asked to enter a One Time Password (OTP) which we will send via SMS to your mobile phone number that you have pre-registered with the bank. You will need this password to confirm your payment transaction.
What is the Payment Verification page?
This is the page that you can verify the detail of your payment transaction.
1. If you want to change the details of your payment, you can go back to the Make Payment page by clicking on "Back" button.
2. Click the "Confirm" button to proceed the payment. A confirmation page will be appeared.
Remark: To increase your security, you will be asked to enter a One Time Password (OTP) which we will send via SMS to your mobile phone number that you have pre-registered with the bank. You will need this password to confirm your payment transaction.
What is the Payment Confirmation page?
This is the confirmation of your payment.
1. You can print out a copy of your payment instruction on Bualuang iBanking by clicking on the "Print" icon.
2. Click "Log off and go back to the payee's website" to print out your receipt from the payee's website that you made the payment to.
What to do when a payment error occurs?
1. If you get a message that the payment transaction cannot be processed as some information appears to be invalid, you may return to the payee’s website and try to make the payment again.
2. If this problem persists, please call Bualuang Phone at 1333 or +66 (0) 2645 5555 for assistance.
What is the maximum amount per transaction?
1. The maximum amount for a bill payment is 99,999,999.99 Baht/transaction.
2. If you have set up a Maximum limit for your Bill Payment Transaction, then you may not be able to make a payment that exceeds your Maximum limit. If you wish to reset your bill payment transaction limit, please log on to Bualuang iBanking and select "My Settings" menu, then click "Set Transaction Limits" and follow the instruction. This setting cannot exceed the daily bill payment limit imposed by the banking system.
SMS OTP Authentication
1. What is the SMS OTP Authentication Service?
The SMS OTP Authentication Service is a convenient verification service using SMS by mobile phone that allows existing Bualuang iBanking users to register additional services online without having to visit a branch. For example, instead of going to a branch to register a new third-party account to make funds transfers to, you can now complete the process online by using Bualuang iBanking and the SMS Authentication Service as verification. In this example, after you have clicked on "Add 3rd Party Account" from the "Transfers" page, the bank will send you a One Time Password (OTP) via SMS to the mobile phone number that you have pre-registered with Bualuang iBanking. You will need to enter the OTP to verify your request and activate it online.
2. What is the One Time Password?
The One Time Password (OTP) is sent to you from the bank via the SMS Authentication Service. You will need to use the OTP to verify your online request for selected services offered by Bualuang iBanking. The OTP can be used only once and will expire 5 minutes after it has been sent to you. If you have not used the OTP within 5 minutes, you will have to start the process again and obtain a new OTP via the SMS Authentication Service.
3. How do I activate the SMS OTP Service?
1) Please select “Activate SMS OTP” from the “Quick Menu”.
2) Enter your 10 digit mobile phone number in the field "Mobile Phone Number" as 08XXXXXXXX. This must be the same number that you have previously registered with Bualuang iBanking.
3) Click "Accept to Activate" to proceed or
Click "Activate Later" to come back and activate the SMS Authentication service later or
Click "Block SMS Activation" to close the SMS Authentication Service if you do not wish to use it. In the future, if you wish to un-block SMS Activation, you will need to contact Bualuang Phone at 1333 or 66 (0) 2645 5555 and complete a personal verification process.
4) After submitting "Accept to Activate" button, please verify your mobile phone and click "Confirm" to proceed or click "Back" to revise your mobile number.
5) After that, the SMS OTP Service will be activated immediately.
How do I change my mobile phone number?
If you have recently changed your mobile phone number and have not yet registered it at a Bangkok Bank branch, please download and print an Amendment form (PDF) at http://www.bangkokbank.com/download/iBanking_amendmentform.pdf and then fill out and hand into a staff member at your nearest Bangkok Bank branch. Please remember to bring your ID card/passport and a Savings Account passbook or Current Account Cheque Book/Cheque Order previously registered with Bualuang iBanking. Please allow 3-5 business days for the number to be updated.