Personal Medical Case Management by MEDIX

Customers’ health can be protected with “Personal Medical Case Management” which provides personal medical consultation from professional networks with more than 4,000 leading specialized medical practitioners and over 2,000 medical facilities of excellence worldwide. This service will help customers understand and manage their illness and MEDIX will support customers along their medical journey from diagnosis, testing and treatment, all the way to recovery.

What does MEDIX “Personal Medical Case Management” cover?

• Access to the world’s leading specialized medical practitioners
• Opportunities to review and re-evaluate medical conditions and information
• Medical recommendations based on reviewed diagnoses from specialized medical practitioners
• Provision of ongoing guidance and support for a minimum of 3 months
• 24-hour hotline for exceptional cases (excluding public holidays)

Notes

• MEDIX is an independent subsidiary of AIA Group. The Bank and AIA Group are not affiliated with MEDIX in terms of shareholding and management, and are not involved in any business operations of MEDIX. Any efforts made by MEDIX to sell their services or products are neither associated with nor offered by the Bank and the Bank is not responsible or liable for any such services.
• Eligibility for this service is in accordance with conditions by AIA Company Limited and MEDIX. Conditions and timeframe of service are subject to change. Service provision is as specified by MEDIX.
• Some special services as specified by MEDIX may incur additional charges.
• Customer information about medical history will be sent to MEDIX for medical evaluation only with the customer's consent.