Bangkok Bank sincerely apologizes for any inconvenience caused by disruption to its electronic banking channels and ATM services on March 25, 2020. The Bank confirms all services have returned to normal and incomplete transactions will be verified and updated within 24 hours.
Bualuang mBanking, Bualuang iBanking, BIZ iBanking, and Bualuang ATM’s services were disrupted on the morning of March 25, 2020, causing some problems in accessing the services. The Bank investigated the issue and found higher demand for online transactions, especially for accounts linked to COVID-19 fundraising activities for which the Bank had limited the number of transactions for reduce the risk of fraud. The disruption was not in any way due to an inability to handle the volume of transactions. The Bank took urgent action to resolve the problem. Full Bualuang ATM, Bualuang iBanking and BIZ iBanking services resumed during the day followed by Bualuang mBanking a short while after.
Bangkok Bank Director and Executive Vice President Thaweelap Rittapirom said full services across all of the Bank’s electronic channels are now available. The Bank apologizes for any inconvenience caused and has been working to verify and update transactions for customers who were affected by the electronic system outage.
The Bank will urgently verify and update any incomplete transactions, such as fund transfers where the recipient has not received the funds or ATM withdrawals where the system deducted money from an account without the account holder receiving the money, as follows:
- For Bangkok bank accounts, transactions will be updated within 24 hours of the transaction or by 7 p.m. the following day.
- For other bank accounts, transactions will be updated as soon as possible as the Bank must first coordinate with the other bank to verify the transactions on the following working day. Please note that verifying and updating transactions between banks must be conducted in co-ordination with related banks during normal working hours.
- If customers have problems or urgent issues, please contact any Bangkok Bank branch nationwide or call Bualuang Phone 1333 or 0 2645 5555, or email info@bangkokbank.com.
Please be assured that every transaction will be handled with care and updated as soon as possible. The time required for updating the transactions varies depending on the details of the specific transactions.
We apologize again for any inconvenience caused.