Bangkok Bank confirmed that an employee of the Bank working in the Consumer Banking Unit responsible for organizing a marketing booth at the Big C Tiwanon branch has tested positive for Covid-19. The confirmation by the doctor was made on April 8, 2021.

Investigation of this employee’s symptoms and travel records showed that after leaving work on April 3, 2021, the employee had dinner with a friend from outside the Bank at a restaurant in Ratchapruk. On April 4, 2021, the employee participated in a marketing event at Big C Tiwanon branch an entire day without any symptoms. The employee stayed home all day as part of their weekly time off from April 5-6, 2021. On the evening of April 6, 2021, the employee was informed by the friend with whom they had dinner on April 3, 2021 that the friend was infected with Covid-19. The next morning, the employee went to the hospital for testing and received a positive diagnosis for Covid-19 on April 8, 2021. The employee is currently under a doctor’s supervision and does not show severe symptoms.

The Bank has strictly implemented measures to prevent spread of the virus and ensure its employees’ safety in accordance with regulations of the Department of Disease Control, the Ministry of Public Health as follows:

1. Temporarily closed the Big C Tiwanon branch for six days from April 8-13, 2021 to sanitize and disinfect the area in accordance with measures of the Department of Disease Control, Ministry of Public Health. Customers needing banking services can visit a nearby branch at Tesco Lotus Pongpetch.
2. Asked all employees who worked closely with the infected employee to get a Covid-test at a hospital and to self-quarantine at home immediately for the standard period specified by the Ministry of Public Health.
3. Notified customers who received service from the employee, and customers who visited the Big C Tiwanon branch on April 4, 2021, to self-quarantine at home for the standard period specified by the Ministry of Public Health or get tested for Covid-19 at a hospital.

The Bank prioritizes the health and safety of its customers, employees and families as well as the public by implementing strict measures in accordance with the Public Health Ministry’s hygiene standards to prevent and control the spread of Covid-19, especially when it comes to providing customer service. Throughout the pandemic, the Bank has implemented strict measures consisting of social distancing, partitioned counters at branches, and asking staff to consistently follow preventive measures including wearing face masks, social distancing and hand washing to ensure safety for society as a whole. These preventive measures are part of the Bank’s commitment to be a trusted partner to get through this crisis together.