Bangkok Bank confirmed that seven employees have tested positive for Covid-19. Details are as follows:

1. One employee works at the Trade Services Department located on the 4^th floor of the Head Office, where the unit is not in direct contact with general customers. The infection was confirmed by the doctor on April 9, 2021. Transmission was likely due to close contact with a friend from outside the Bank who later tested positive for Covid-19. The employee and the friend travelled outside of Bangkok together from April 3-6, 2021. The employee currently has a high fever and is under a doctor’s supervision. The employee did not meet or serve any bank customers outside of the Head Office since April 3, 2021.
2. One employee works in the New Project unit under the Technology Department located on the 9^th floor of Rama 3 building, where the unit is not in direct contact with customers. The infection was confirmed by the doctor on April 10, 2021. Transmission was likely due to close contact with a friend from outside the Bank who later tested positive for Covid-19. The employee and the friend had a meal together on April 3, 2021. The employee is currently under a doctor’s supervision with a cough with phlegm and no fever.
3. One employee works at the Corporate Banking’s Telecommunications unit, located on the 11^th floor of the Head Office, where the area is not in direct contact with customers. The infection was confirmed by the doctor on April 11, 2021. Transmission was likely due to close contact with a friend from outside the Bank who later tested positive for Covid-19. The employee and the friend had dinner together on April 2, 2021. The employee is currently under a doctor’s supervision and does not show severe symptoms. The employee did not meet or serve any bank customers outside of the Head Office since April 3, 2021.
4. One employee works at the Japanese Corporate Department, Corporate Banking unit located on the 10^th floor of the Head Office, where the area is not in direct contact with customers. The infection was confirmed by the doctor on April 11, 2021. Transmission was likely due to close contact with a person who later tested positive for Covid-19 during a party. The employee is currently under a doctor’s supervision and does not show severe symptoms. The employee did not meet or serve any bank customers outside of the Head Office in compliance with the unit’s preventive measures against Covid-19 since the beginning of April 2021.
5. One employee works at the Business Center, located on the 2^nd floor of Rama 2 Road Km.7 branch building, where it did not have direct contact with general customers. The infection was confirmed by the doctor on April 11, 2021. Transmission was likely due to close contact with a friend from outside the bank who later tested positive for Covid-19. The employee and the friend had a meal together in a restaurant in Kaset Nawamin on April 3, 2021. It was later known there was an infected customer at the same restaurant. The employee is currently under a doctor’s supervision and does not show severe symptoms. The Bank notified customers who received service from the aforementioned Business Center on April 5, 7 and 8, 2021 to self-quarantine for the standard period specified by the Ministry of Public Health or get a Covid test at a hospital.
6. One employee works in the Consumer Banking unit at the Si Phraya Road branch has tested positive for Covid-19. The confirmation by the doctor was made on April 11, 2021, with transmission likely from close contact with a friend outside the Bank who was later confirmed to have Covid-19. The employee and the friend had meals together during a holiday outside of Bangkok from April 5-9, 2021. The employee is currently under a doctor’s supervision and does not show severe symptoms. The Bank notified one customer who received direct service from the infected employee and other customers receiving services at the Si Phraya Road branch on April 9, 2021 to self-quarantine for the standard period specified by the Ministry of Public Health or get a Covid test at a hospital.
7. One employee works in the Phone Banking Center located in Tri Busaya 3 Room on the 3^rd floor of Rama 3 building. The infection was confirmed by the doctor on April 12, 2021. Transmission was likely due to the employee having dinner at a restaurant in Bang Chak on April 5, 2021. It was later known that the restaurant’s owner and some customers were infected with Covid-19. The employee is currently under a doctor’s supervision and does not show severe symptoms. The employee served customers through the Bank’s phone banking system without meeting customers or providing face-to-face customer service.

In response to these cases, the Bank has implemented strict measures to prevent spread of the virus and ensure its employees’ safety in accordance with regulations of the Department of Disease Control, the Ministry of Public Health as follows:

1. Temporarily closed the areas of the Trade Services Department on the 4^th floor, the Japanese Corporate Department under the Corporate Banking unit on the 10^th floor, the Corporate Banking’s Telecommunications unit on the 11^th floor of the Head Office on Silom Road, the New Project unit under the Technology Department on the 9^th floor and Tri Busaya 3 Room on the 3^rd floor of Rama 3 building as well as the business center on the 2^nd floor of Rama 2 Road Km.7 branch and Si Phraya Road branch to sanitize and disinfect in accordance with measures of the Department of Disease Control, Ministry of Public Health.
2. Asked all employees who worked closely with the infected employees to get a Covid test at a hospital and to self-quarantine at home immediately for the standard period specified by the Ministry of Public Health.
3. Notified customers who received services at the above locations to self-quarantine at home for the standard period specified by the Ministry of Public Health or get a Covid test at a hospital.

The Bank prioritizes the health and safety of its customers, employees and families as well as the public by implementing strict measures in accordance with the Public Health Ministry’s hygiene standards to prevent and control the spread of Covid-19, especially when it comes to providing customer service. Throughout the pandemic, the Bank has implemented strict measures consisting of social distancing, partitioned counters at branches, and asking staff to consistently follow preventive measures including wearing face masks, social distancing and hand washing to ensure safety for society as a whole. These preventive measures are part of the Bank’s commitment to be a trusted partner to get through this crisis together.