Scope
This human rights policy states practical guidelines that require all operations of the Bank, as well as its customers, suppliers and business partners to strictly adhere to.
Guidelines
The Bank respects human dignity, fundamental rights, and rights to equality and freedom from discrimination of any kind, such as race, religion, sex, skin tone, language, or any other status and therefore issues guidelines corresponding to each group of stakeholders as follows:
Customers
- The Bank respects the rights of customers and treats them fairly and without discrimination.
- The Bank realizes that receiving fair financial services is a basic right of customers, therefore, the Bank is committed to providing fair financial services in accordance with good market conduct policy and guidelines.
- The Bank respects the rights of data subjects and puts high importance on the protection of customers’ personal data through strict information security and in compliance with related laws.
- The Bank establishes labor rights, child rights and community rights as key criterion in considering credit approval for businesses under the environmental, social and governance risk management framework of its credit underwriting process. The Bank will not provide credit to businesses or business activities engaging in human trafficking, forced labor, or illegal child labor as specified in the Bank’s responsible lending policy.
Employees
- The Bank respects the rights of all employees and treats them equally, without discrimination regardless of their gender, age, race, color, religion, or nationality and does not tolerate any form of harassment. The Bank also complies with applicable labor laws.
- The Bank does not use forced labor and child labor, and supports labor rights, including the rights to have freedom of association and to join labor unions and collective bargaining. The Bank also promotes occupational health and safety within the workplace.
- The Bank adheres to the principles of paying living wage as well as determining fair and non-discriminatory remuneration regardless of gender, age, race, color, religion, or nationality.
- The Bank promotes the well-being and work–life balance of its employees and their families by providing benefits and welfare programs, such as paid maternity leave, paid family and care leave, workplace facilities supporting motherhood and children, support for quality education and childcare, healthcare benefits for employees, and employee loan programs.
Suppliers and Business Partners
- The Bank requires its suppliers and business partners to respect human rights and comply with human rights-related laws and regulations, as well as promoting human rights in their own operations in accordance with international standards.
- The Bank requires its suppliers to conform to the human rights-related principles outlined in the Bank’s Supplier Code of Conduct and encourages them to fully comply with the Supplier Code of Conduct.
- Under the Bank’s supply chain risk management framework, the Bank incorporates human rights, covering labor rights, child rights and community rights as one of the criteria in a vendor selection process. The Bank regularly monitors and assesses performance related to the human rights practices of its suppliers, as well as conducting risk and impact assessments in its supply chain to determine proper prevention and mitigation measures.
Channels for Filing Complaints and Whistleblowing
The Bank provides channels for filing complaints and whistleblowing regarding actions that do not comply with the Bank’s human rights policy.
Channels for Filing Complaints
- Postal Mail: Sending to the Customer’s Complaints and Fraud Cases, Compliance Unit
Bangkok Bank Public Company Limited
333 Silom Road, Silom, Bang Rak, Bangkok 10500;
or send via any bank branch - E-mail: info@bangkokbank.com
- Phone: Bangkok Bank Call Center 1333
- Official Website: via www.bangkokbank.com at “Contact Us”
- In person at the head office or at any branch
Channels for Whistleblowing
- Postal Mail: Sending to the Audit Committee or the Customer’s Complaints and Fraud Cases, Compliance Bangkok Bank Public Company Limited
333 Silom Road, Silom, Bang Rak, Bangkok 10500 - E-mail: Sending to the Audit Committee or the Customer’s Complaints and Fraud Cases, Compliance, at Whistleblowing@bangkokbank.com
Whistleblowers may submit information anonymously.
The Bank ensures confidentiality and provides adequate protection for whistleblowers, conducts fair investigations, and has appropriate and fair remediation for all parties.