Definition

Whistleblowing refers to the act of providing information or filing complaints related to suspicious behaviors or actions of the Bank and related parties, including directors, executives and employees. Such actions maybe involve potential fraud, violation of laws and regulations, breaches of the code of conduct and business ethics, or non-compliance with the policies and practices of the Bank. Examples of this include inaccurate financial reporting, failure of internal control systems, or misconduct that can cause damage to customers or to the Bank itself.

The Whistleblowing Policy excludes the following cases:

• A case with insufficient or unclear information that is unable to be investigated.
• A case that has already been finalized with no new and significant evidence.

Guidelines and Protection Measures

Guidelines for providing information or filing complaints and protection measures

The Bank provides open channels for whistleblowers and treats all parties equally based on transparency and fairness while ensuring an appropriate investigation period. Information about whistleblowers and those who cooperate during the investigation will be kept confidential, with access restricted to responsible parties unless disclosure is required by law or becomes necessary with regard to safety and potential damage to whistleblowers and those who cooperate during the investigation. In addition, protection measures have been put in place to protect whistleblowers and those who cooperate with an investigation from retaliation and punishment both during and after the investigation. Whistleblowers and those who cooperate during an investigation will not be punished or treated negatively by the Bank.

Whistleblowing Channels

Whistleblowing channels
Whistleblowers and those who file complaints can send information or evidence to the Audit Committee or the Customer’s Complaints and Fraud Cases, Compliance Unit through the following channels:

• Channels for Whistleblowing

  • Postal Mail:
    Sending information or evidence to the Audit Committee or the Customer’s Complaints and Fraud Cases, Compliance Bangkok Bank Public Company Limited 333 Silom Road, Silom, Bang Rak, Bangkok 10500
  • E-mail: Send to the Audit Committee or the Customer’s Complaints and Fraud Cases, Compliance, at Whistleblowing@bangkokbank.com
  • Whistleblowers are allowed to anonymously submit reports.

• Channels for Filing Complaints

  • Postal Mail:
    Filing complaints to the Customer’s Complaints and Fraud Cases, Compliance Unit Bangkok Bank Public Company Limited 333 Silom Road, Silom, Bang Rak, Bangkok 10500; or send through any bank branch
     or send through any bank branch.
  • E-mail: info@bangkokbank.com
  • Phone: Bangkok Bank Call Center 1333 or 0 2645 5555
  • Official Website: via www.bangkokbank.com at topic “Contact Us”
  • Or in person at the head office or at any branch.

Management Procedures

Management procedures when receiving information or complaints

The Audit Committee and the Customer’s Complaints and Fraud Cases, under the Compliance Unit, oversee and deliberate upon information or complaints received. It exercises prudence and fairness and ensures that the investigation process is transparent and fair. If the case is very serious or complicated, the Customer’s Complaints and Fraud Cases under the Compliance Unit may refer the case to a special committee or the Audit Committee as deemed necessary and appropriate.

Governance for Whistleblowing Procedures

Governance for whistleblowing procedures

The Audit Committee and the Customer’s Complaints and Fraud Cases under the Compliance Unit oversee whistleblowing procedures, beginning with receiving information or complaints and continuing to the final stage in the procedure. This includes notifying and reporting to the relevant divisions or parties, as well as ensuring that the Bank has preventive and corrective measures, fair remedies for the victim, and punishment for the wrongdoer as stipulated in the Bank’s rules.