FAQs

• How can I receive money via PromptPay International?
  Simply give your name and mobile phone number that you have registered for PromptPay with Bangkok Bank to your sender in Singapore. The sender can then make a transfer via the mobile banking service of the participating bank in Singapore. List of participating banks: United Overseas Bank (UOB), DBS Bank (DBS) and Overseas-Chinese Banking Corporation (OCBC). #newtab How to register for PromptPay with Bangkok Bank
  You can also transfer funds to Singapore via PromptPay International. Simply use Bangkok Bank Mobile Banking. View details
• Are there any fees to receive money?
  There is no fee to receive money. You will receive in THB the full amount that was sent.

• How much money can I receive?
  This depends on the sender’s bank in Singapore. In the first phase, you can receive up to 25,000 baht/sender/day.

• What exchange rate does the Bank use to convert SGD into THB?
  Banks in Singapore will use their exchange rate to convert SGD to THB.

• If the recipient has received the slip, does this mean that the funds have already been transferred into the recipient’s deposit account?
  The funds transfer slip is not evidence that the funds have been transferred to the recipient’s deposit account, therefore, the recipient needs to check themselves that the funds have arrived in their deposit account to confirm that the funds transfer transaction has been successful.

• What should I do if I do not receive money?
  Please contact your sender in Singapore or call Bualuang Phone 1333.