• PIT 90 and 91 during Jan 1 - Mar 31 of each taxable year
• PIT 94 during Jul 1 - Sep 30 of each taxable year

    To make a payment you will first need to visit Revenue Department's web site www.rd.go.th and make your tax declaration on-line. Once you have determined whether you need to pay excess tax and received your "control code", simply choose a service from Bangkok Bank and make the payment.

2. How can I set up a new personal income tax payment instruction?
    The payee (Revenue Department) must be on your personal payee list before a payment can be made. To set up a new personal income tax payment, follow these instructions:

    a. On the "Payment" screen, please select 'Revenue Department' from the 'pay to' list.
    b. Select the account number/nickname to be debited.
    c. The service code and Ref. # 1 (Tax ID No. or ID No.) will automatically appear.
    d. Input Ref. # 2 (Control code) as received from the Revenue Department website
    e. Input the amount to be paid as received from the Revenue Department's website.
    f. Select the date when you want to make the payment. Please note: the system will automatically show today's date which you can change by selecting the calendar icon on the right. You can not pay after the specified due date.
    g. You can input a personal reminder note to help you remember this payment (this note will be retained in Bualuang iBanking for your own reference only).
    h. Click "Next" to proceed' or 'cancel' to clear the whole page and start again.
    i. On the "Bill Payments - Verification" screen, please verify your payment information and click "Confirm" to proceed, or click "Back" to revise.
    j. After that, a Payment Confirmation screen and Bank Reference Number will be displayed. This is to confirm that your payment instruction has been submitted. To print this record, click on the "Print" icon on the top right corner of the screen.

Delete Pending Payments

How can I delete Pending Payment for a personal income tax payment instruction?

If you schedule a payment to be processed immediately, you may not be able to stop the payment. Any other scheduled or recurring payments can be deleted (cancelled) before 9.30 a.m. of the requested payment date. To do so, please follow the instructions below.

    1) On the Bill Payments screen, please click "Pending Payments".

    2) Click the Bank Ref. No. you wish to delete.

    3) Please verify the information and click "Delete Payment(s)" to delete the transaction.

    4) Press "OK" to confirm

Note: The scheduled payment for BBL Credit card can be deleted before 9.00 a.m. of the requested payment date.

Add Payee

How can I add a new payee (Personal Income Tax)?

    a. Click "Quick menu" and select "Add Payee".
    b. Click on "Type of Business" and select 'tax'.
    c. Select "Payee Name" (PIT * Revenue Department) from the drop-down list.
    d. Click "OK" to go to the next step.
    e. Please input your Ref. # 1 (Tax ID No. or ID No.).
    f. Create a "Payee Nickname" (optional).
    g. Click "OK" to confirm "Add Payee".


Utilities Payments

1. What is a utilities payment?
    Utilities are services provided to the public like electricity, water and gas supplies. Bualuang iBanking is a great way to pay your regular utility expenses and you can pay bills from great utility organizations such as the Metropolitan Electricity Authority.

    Utility payments can be made each month or scheduled regularly to fall on the required payment date.

2. How can I set up a utility payment instruction?
    The payee (e.g. Metropolitan Electricity Authority) must be on your personal payee list before a payment can be made. To set up an electricity payment, follow these instructions:

    a. Select utility organization from the "Pay To" list.
    b. Select the account number/nickname to be debited.
    c. The service code and Ref. # 1 (e.g. Meter No.) will automatically appear.
    d. Input Ref. # 2 (e.g. Invoice No.) from the bill.
    e. Input the amount to be paid (shown on the bill).
    f. Select the date when you want to make the payment. Please note: the system will automatically show today's date which you can change by selecting the calendar icon on the right. You can not pay after the specified due date.
    g. You can input a personal reminder note to help you remember this payment (this note will be retained in Bualuang iBanking for your own reference only).
    h. Click "Next" to proceed' or "Cancel" to clear the whole page and start again.
    i. On the "Bill Payments - Verification" screen, please verify your payment information and click "Confirm" to proceed, or click "Back" to revise.
    j. After that, a Payment Confirmation screen and Bank Reference Number will be displayed. This is to confirm that your payment instruction has been submitted. To print this record, click on the "Print" icon on the top right corner of the screen.

Delete Pending Payment

How can I delete Pending Payments for a utilities payment instruction?

If you schedule a payment to be processed immediately, you may not be able to stop the payment. Any other scheduled or recurring payments can be deleted (cancelled) before 9.30 a.m. of the requested payment date. To do so, please follow the instructions below.

    1) On the Bill Payments screen, please click "Pending Payments".

    2) Click the Bank Ref. No. you wish to delete.

    3) Please verify the information and click "Delete Payment(s)" to delete the transaction.

    4) Press "OK" to confirm

Note: The scheduled payment for BBL Credit card can be deleted before 9.00 a.m. of the requested payment date.

Add Payee

How can I add a new payee?

    a. Click "Quick menu" and select "Add Payee".
    b. Click on "Type of Business' and select "Utilities".
    c. Select "Payee Name" (e.g. MEA) from the drop-down list.
    d. Click "OK" to go to the next step.
    e. Please input your Ref. # 1 (e.g. Meter No.)
    f. Create a "Payee Nickname" (optional).
    g. Click "OK" to confirm "Add Payee".


Delete Pending Payments

How can I delete Pending Payment?

If you schedule a payment to be processed immediately, you may not be able to stop the payment. Any other scheduled or recurring payments can be deleted (cancelled) before 9.30 a.m. of the requested payment date. To do so, please follow the instructions below.

    1) On the Bill Payments screen, please click "Pending Payments".

    2) Click the Bank Ref. No. you wish to delete.

    3) Please verify the information and click "Delete Payment(s)" to delete the transaction.

    4) Press "OK" to confirm

Note: The scheduled payment for BBL Credit card can be deleted before 9.00 a.m. of the requested payment date.


Credit Card Payment

1. What is “Credit Card Payment”?
    Credit Card Payment is a payment made to your Bangkok Bank card or 3rd party Bangkok Bank card. Payment may be made immediately or scheduled for a future date, up to 12 months from the current date.

2. How to make a Credit Card Payment?

    1) Select “Credit Card Payment” from the “Payments” page.

    2) Click "Pay To" and select a credit card you wish to make payment to from the drop down list:

        2.1 "Own Card": Your own card nicknames or card numbers will be automatically displayed.
        2.2 "3rd Party Bangkok Bank Card": Card nicknames or card numbers and card names will be automatically displayed.

Remark: If you have not previously registered the 3rd party Bangkok Bank card that you wish to make payment to, you will need to add it by clicking "Add 3rd Party Bangkok Bank Card".

    3) Select the account that you wish to make payment from by clicking the "From Account" drop down list.

    4) Enter the "Amount" you wish to pay to the Credit Card.

    5) The system will automatically display the current date. You can reschedule the payment to an advance date by clicking the "Calendar" icon. Payments will be accepted for scheduling up to 12 months from the current date.

    6) You can input a personal reminder note to help you remember this payment (this note will be retained in Bualuang iBanking for your own reference only).

    7) To inform the cardholder when the payment has been paid into their card, you can select “Send Email” and/or "Send SMS" check box (you can add email address and mobile phone number of the cardholder by clicking on the “3rd Party Card List” menu), then click "Next" to continue. If you wish to cancel your instruction at this point, click "Cancel".

    8) After that, a summary of your instruction will be displayed for your confirmation.

    9) Click "Confirm" to proceed or click "Back" to change details of your instructions.

    10) After that, a Payment Confirmation screen and Bank Reference Number will be displayed. This is to confirm that your payment instruction has been submitted. To print this record, click on the "Print" icon on the top right corner of the screen.

Remark: For any credit card payment, the credit line is equal to the amount of payment which will be revolving and available immediately. Except for the payment that is made between 23.00 pm. - 05.00 am., the credit card line, equal to the amount of payment will be revolving and available within 2 days from the date of payment.


3rd Party Card List

1. How can I change information for a 3rd party Bangkok Bank card?

    1) You can change the card nickname or the cardholder email address/mobile phone number for a 3rd party BBL card by clicking “3rd Party BBL Card List” menu from the “Payments” page, and then select the "3rd Party Card Number" you wish.

    2) If you want to change the card nickname of a 3rd Party Card Number, enter the new nickname in the "Card Nickname" box.

    3) If you want to change the cardholder’s email address and mobile phone number, enter the new email address or mobile phone number in the box.

    4) Click “Change Card Information” to proceed or click "Back" to return to the 3rd Party BBL Card List screen.

    5) Once you click “Change Card Information” button, your card information will be updated and shown on the 3rd Party Card List screen.

2. How can I delete a 3rd party BBL card?

    1) You can delete a 3rd party card by clicking “3rd Party BBL Card List” from the “Payments” page, and then selecting the "3rd Party Card Number".

    2) Click "Delete this Card" to delete the selected item from the 3rd Party Card List or click "Back" to return to the 3rd Party Card List screen.

    3) To confirm that the selected 3rd party card is the one you wish to delete, click "OK".

    4) After that, the selected 3rd party card will be deleted from your 3rd Party Card List.

Add 3rd Party Bangkok Bank Card

1. What is "Add 3rd Party Bangkok Bank Card"?
    If your family member or friend has a Bangkok Bank credit card or Prepaid Card, and you wish to make a Payment/Top-up to their card – this is the place to start.

    First you start by “adding” the card to your 3rd Party Card list; and then you’ll be able to make payments to 3rd Party Card.

    To add someone else’s card, you’ll need their card number, and also you’ll need your mobile phone.

    To protect your security, we will provide you with a One Time Password (OTP) that we will send via SMS to the mobile phone number which you have pre-registered with the bank. You will need this password to activate your online request to add a 3rd party card to your Payee List. To protect the confidentiality of the cardholder, you will not see the balance outstanding or information about the transactions on the card. If you wish to pay off the card completely, you’ll need to ask the cardholder how much is required to be paid.

2. What is a One Time Password?
    The One Time Password (OTP) is a numeric password Bangkok Bank sends to your mobile phone via SMS to confirm certain transactions or events such as registering a new 3rd Party Bangkok Bank Card, registering for the Direct Debit Service or adding Payees. The One Time Password can be used only once and will expire 5 minutes after it has been sent to you.

3. How can I add someone else’s Bangkok Bank card on to my 3rd Party Card list?

    1) Select “Add 3rd Party BBL Card” from the “Payments” page.

    2) Enter the Card Number that you want to add to your 3rd party BBL card list. Please note that this service is available for Bangkok Bank credit cards only.

    3) If you wish to inform the cardholder when you make a Payment/Top-up to this card, please fill the cardholder’s email address and Mobile Phone number.

    4) Click "Next" to continue or click "Cancel" to clear the whole page.

    5) A One Time Password (OTP) will be sent via SMS to the mobile phone number you have pre-registered with the bank.

    6) Please verify the information and enter the One Time Password (OTP). Then click "Confirm" to proceed, a new 3rd party Bangkok Bank card will be added to your 3rd party card list.

    7) To make a payment to this card, please click “Pay to this card now”.

4. How do I change my mobile phone number?
    If you have recently changed your mobile phone number and have not yet advised the new number to Bualuang iBanking (by registering at any branch), please download and print an Amendment form (PDF) at http://www.bangkokbank.com/download/iBanking_amendmentform.pdf and then fill out and hand into a staff member at your nearest Bangkok Bank branch.  Please remember to bring your ID card/passport and a Savings Account passbook or Current Account Cheque Book/Cheque Order previously registered with Bualuang iBanking.  Please allow 3-5 business days for the number to be updated.


Remarks:
    - The SMS Authentication Service will be locked if you submit an incorrect OTP three consecutive times. To unlock the service, please contact a Customer Service Representative at Bualuang Phone 1333 (press 2-0-6) or 66 (0) 2645 5555 (press 2-0-6) if you are calling from overseas.
    - The OTP will expire 5 minutes after it has been sent to your mobile phone number.


Prepaid Card Top Up

1. What is "Prepaid ATM Card"?
    Designed especially for the younger generation, our Prepaid ATM Card combines an ATM card with a number of extra features – you can use it:
    - As a student ID card (including your photo)
    - As a library ID card to borrow/return books *
    - To swipe in/out of class to record attendance *
    - To pay for food or goods at selected canteen and stationary shops **
    - To withdraw up to Bt 500 in cash from ATMs (per transaction, to a maximum Bt 10,000 per day)
    - Your parents or relatives can also top-up the card with cash at any Bangkok Bank ATM or via Bualuang iBanking.
    - No passbook required!

Note:
* Regular school policies apply for card services
** Students can top-up with cash at top-up points provided within school areas.

2. How can I add a new Prepaid Card on to my 3rd Party BBL Card list?

   1) Log on to Bualuang iBanking

   2) Click “Payment”

   3) Select “Add 3rd Party BBL Card” from the left menu

       3.1 Enter Prepaid Card No. (16 digit)
       3.2 Enter Card Nickname
       3.3 Enter Cardholder’s Email Address
       3.4 Enter Cardholder’s Mobile Phone Number
       3.5 Select SMS Language (Thai or English)
       3.6 Click “Next” to continue

   4) A One Time Password (OTP) will be sent via SMS to the mobile phone number you have pre-registered with the bank.  Please verify the information and enter the One Time Password (OTP), then click "Confirm" to proceed.

   5) On the confirmation page, a new Prepaid Card will be added to your 3rd party BBL card list.  To make a Top-Up to this card, please click “Top Up to this card now”.

3. How can I make a Prepaid Card Top-Up?

   1) Log on to Bualuang iBanking

   2) Click “Payment”

   3) Select “Prepaid Card Top Up” from the left menu

      3.1 Select the Prepaid Card no. you wish to top up to
      3.2 Select From Account to be debited
      3.3 Enter the amount you wish to top up
      3.4 Select Date
      3.5 Enter Personal Reminder (Optional)
      3.6 Select to send email and/or SMS to the cardholder (If you wish to inform the cardholder when you make a Top-Up to their card)
      3.7 Click “Next” to continue

   4) On the verification step, please verify the information you have entered, then click “Confirm” to proceed.

   5) After that, a Payment Confirmation screen and Bank Reference Number will be displayed.  This is to confirm that your Top-Up instruction has been submitted.  To print this record, click on the "Print" icon on the top right corner of the screen.

Payment History

1. What is "Payment History"?
    Payment History is a list of payment instructions that you have made, together with a report on whether or not the payment was successful. The report will be provided for up to 120 days.

    To print the report, click the "Print" button which can be found near the top right corner of the page.

2. What is the "status"?
    Four status indicators may be displayed:
    PAID, POSTED = the transaction was successfully executed.
    CANCELED = the transaction was deleted.
    REJECTED, FUNDINGREJECTED = the transaction could not be processed.
    CHECK A/C = Check your account balance

3. Can I sort the information in the tables?
    You can sort the detailed information by clicking on the title of the column that you wish to sort. Each click will switch the column between ascending and descending order.


Pending Payments

1. What are Pending Payments?
    "Pending Payments" option is the scheduled payments instruction which have not been processed yet. This option allows you to view or delete the scheduled payments before the requested payment date. To print the report, click the "Print" button which can be found near the top right corner of the page.

2. Can I view or delete a Pending Payment?
    In case you have scheduled the payment in advance, there is an option to view or delete your payment instruction before the requested payment date. If you desire to delete the scheduled payment, please follow a quick step below.

    1) On the Bill Payments screen, click "Pending Payments".

    2) Select the Bank Ref. No. you wish to delete.

    3) Please verify the information and click "Delete Payment(s)" to delete the transaction.

    4) Press "OK" to confirm

Note: The scheduled payment for BBL Credit card can be deleted before 9.00 a.m. of the requested payment date. For other scheduled payment, it is allowed to be cancelled up to 9.30 a.m. of the requested payment date.

3. Can I sort the information in the table?
    You can sort the detailed information by clicking on the title of the column that you wish to sort. Each click will switch the column between ascending and descending order.


Personal Payee List

What is a Personal Payee List?

A Personal Payee List is a list of the companies that you have selected to make payments to. When you set up a bill payment instruction, you will use your own Personal Payee List to choose a Payee to place into the drop-down box called "Payee Name" in the Bill Payment screens. You can add or remove companies from the Personal Payee List from the Bualuang iBanking masterlist, without having to go to the branch. Information on the Personal Payee List may be modified by clicking on the "Service Code" field.


Add Payee

How can I add a new Payee?

    1) Select the sub-menu "Add Payee" from the Payments page.

    2) Click on the drop-down box and select a business type for your Payee or you can search by Payee Name/Service Code.

    3) Select your Payee Company from the list. If you cannot find your company listed, select another "Type or Business, or select "All" to see a wider range of businesses.

    4) Please input the Payee Information such as, "Customer No." (Ref. #1) if required. The Customer No. or Ref. #1 can be found on your invoice.

    5) Input a "Payee Nickname" (Optional).

    6) Click "Next" to proceed, a new Payee will be added to your Personal Payee List. To make a Payment to this payee, please click “Pay to this Payee now”.

Remark: To complete registration for some payee, you will be asked to enter a One Time Password which will be sent via your mobile phone.


Change/Delete Payee Information

1. How can I change Payee Information?

    1) Select the sub-menu "Personal Payee List" from the Payments page.

    2) Click on the "Service Code." field of the Payee that you desire to change.

    3) Now, you can change the "Customer No." (Ref. # 1) or the "Payee Nickname".

    4) Click "Change Payee Information" to process your change, or click "Back" to return to the previous screen.

    5) A "Confirmation" screen will indicate that your Payee Information has been updated.

2. How can I delete a Payee?

    1) Select the sub-menu "Personal Payee List" from the Payments page.

    2) Click on the "Service Code." field of the Payee that you wish to delete.

    3) Click "Delete Payee Information" to delete your payee.

    4) A pop-up screen will ask you to confirm your request. Click "OK" to proceed or Cancel to go back.

    5) A "Confirmation" screen will indicate that your Payee has been deleted from your Personal Payee List.


Register Direct Debit

1. What is Direct Debit?
    You can authorize companies that send you bills to deduct funds from your account automatically to pay for goods and services. On the due date, the company will send an instruction to the bank, requesting us to debit the amount due from your account. The bank will process the payment accordingly. The company will still continue to send a bill to you each month, but rather than having to make the payment yourself, it will be deducted automatically.

    Each time you subscribe to Direct Debit for a particular billing company, you can do a one-time registration on Bualuang iBanking. This is your authorization to allow us to process the transactions in the future. We will send a One Time Password via SMS to the mobile phone number that you have pre-registered with Bualuang iBanking. You will need this password to complete your online Direct Debit registration.

2. What is a One Time Password?
    The One Time Password (OTP) is a password Bangkok Bank sends to your mobile phone via SMS to confirm certain transactions or events such as registering for the Direct Debit Service. The One Time Password can be used only once and will expire 5 minutes after it has been sent to you.

3. How can I register for the Direct Debit service via Bualuang iBanking?

    1) Select “Register Direct Debit” from the “Payments” page.

    2) Select “Type of Business” or input a “Tax ID” and click "Search" to find the name of the payee (the payee is the company that send bills to you).

    3) Bualuang iBanking will automatically display payee name lists. Click to select “Payee Name”, and then click “OK”.

    4) Bualuang iBanking will show a description of your selected payee.

    5) Enter “First name - Last name”, “1st reference number” and “2nd reference number” as shown in the payment invoice. In some cases the company does not use a 2nd reference number – this field can be left blank.

    6) Select “From Account” – the account to be debited, and input a short note on “Reminder” if you wish to post a reminder note to yourself about the transactions.

    7) Click “Next” if you would like to continue registering for the Direct Debit service. Click “Cancel” if you would like to cancel the Direct Debit registration.

    8) The letter of consent for the Direct Debit service will be shown with the information you have entered. Click “Confirm” to continue your Direct Debit registration. If you would like to change some information or cancel the Direct Debit registration, click “Back”.

    9) After you have clicked the “Confirm” button, the One Time Password will be sent via SMS to the mobile phone number you have pre-registered with the bank.

    10) Enter your One Time Password on the Register Direct Debit Authentication page, then click “Confirm”.

    11) Bualuang iBanking will show the Register Direct Debit Confirmation page. To keep a paper recorded of the transaction, just click “Print” button on the top right of the screen.

4. When will the Direct Debit service start?
    The bank sends your instruction to the company that is billing you. When they have completed their checking and registering process they will begin to debit your account – usually the company will annotate your billing invoice to say that funds will be deducted from your account. Some companies take more than one month – please continue to pay your bills in the normal manner until you can see that the Direct Debit service has been established. Your debit transaction will be processed on the last due date as shown in your bill payment.

    You can contact the payee company to ask for details of the bill payments which will be processed by Bualuang iBanking or check this information in the bill you receive from the payee.

5. What fees are there for Direct Debits?
    The bank will not charge you any fee to register for Direct Debit. Some billers charge transaction fees to their customers, but the majority do not. This is up to the decision of the billing company – you may ask them about their policy.

6. How can I cancel my Direct Debit registration?
    To cancel your Direct Debit registration, please directly contact the payee company. You are unable to cancel the service via Bualuang iBanking.

7. How do I change my mobile phone number?
    If you have recently changed your mobile phone number and have not yet advised the new number to Bualuang iBanking (by registering at any branch), please download and print an Amendment form (PDF) at http://www.bangkokbank.com/download/iBanking_amendmentform.pdf and then fill out and hand into a staff member at your nearest Bangkok Bank branch.  Please remember to bring your ID card/passport and a Savings Account passbook or Current Account Cheque Book/Cheque Order previously registered with Bualuang iBanking.  Please allow 3-5 business days for the number to be updated.

Remarks:
    - The SMS Authentication Service will be locked if you submit an incorrect OTP three consecutive times. To unlock the service, please contact a Customer Service Representative at Bualuang Phone 1333 in Thailand or (66) 2645 5555 if you are calling from overseas.
    - The OTP will expire 5 minutes after it has been sent to your mobile phone number.


Direct Debit History

What is “Direct Debit History”?

Direct Debit History is a list of all of your Bualuang iBanking Direct Debit payee instructions, which also includes any that have subsequently been de-registered. You can click on the payee company name for more details.