Whistleblowing Policy
Definition
Whistleblowing means providing information or filing complaints related to suspicious behaviors or actions of the Bank and related parties, including directors, executives and employees. Such practices may be potentially fraudulent, or in violation of laws and regulations, the code of conduct and business ethics, policies and practices of the Bank, such as inaccurate financial reporting, failure of internal control systems, or misconduct that can cause damage to customers or the Bank itself.
The Whistleblowing Policy excludes the following cases:
- A case with insufficient or unclear information that is able to be investigated.
- A case that has already been finalized with no new and significant evidence.
Guidelines and Protection Measures
Guidelines for providing information or filing complaints and protection measures
The Bank provides open channels for whistleblowers and treats all parties equally based on transparency and fairness while ensuring an appropriate investigation period. Information about whistleblowers and those who cooperate during the investigation will be kept confidential, with access restricted to responsible parties unless the disclosure is required by law or becomes necessary with regard to safety and potential damage to whistleblowers and those who cooperate during the investigation. In addition, protection measures have been put in place to protect whistleblowers and those who cooperate with the investigation from retaliation and punishment during and after the investigation. Whistleblowers and those who cooperate during the investigation will not be punished or treated negatively by the Bank.
Whistleblowing Channels
Whistleblowing channels
Whistleblowers and those who file complaints can send information or evidence to the Audit Committee or the Customer’s Complaints and Fraud Cases, Compliance Unit through the following channels:
- Sending information or evidence to The Audit Committee or the Customer’s Complaints and Fraud Cases, Compliance Unit
- Postal Mail:
Bangkok Bank Public Company Limited
333 Silom Road, Silom, Bang Rak, Bangkok 10500
- E-mail: Whistleblowing@bangkokbank.com
- Postal Mail:
- Filing complaints to The Customer’s Complaints and Fraud Cases, Compliance Unit
- Postal Mail:
Bangkok Bank Public Company Limited
333 Silom Road, Silom, Bang Rak, Bangkok 10500;
or send through any bank branch. - E-mail: CC&F@bangkokbank.com
- Phone: 0 2626 3097, 0 2230 2134 or Bualuang Phone 1333
- Official Website: https://www.bangkokbank.com at “Contact Us”
Or in person at the head office or at any branch.
- Postal Mail:
Management Procedures
Management procedures when receiving information or complaints
The Audit Committee and the Customer’s Complaints and Fraud Cases under the Compliance Unit oversee and deliberate upon the information or complaints received, exercising prudence and fairness and ensuring that the investigation process is transparent and fair. If the case is very serious or complicated, the Customer’s Complaints and Fraud Cases under the Compliance Unit may refer the case to a special committee or the Audit Committee as deemed necessary and appropriate.
The Audit Committee and the Customer’s Complaints and Fraud Cases under the Compliance Unit oversee and deliberate upon the information or complaints received, exercising prudence and fairness and ensuring that the investigation process is transparent and fair. If the case is very serious or complicated, the Customer’s Complaints and Fraud Cases under the Compliance Unit may refer the case to a special committee or the Audit Committee as deemed necessary and appropriate.
Governance for Whistleblowing Procedures
Governance for whistleblowing procedures
The Audit Committee and the Customer’s Complaints and Fraud Cases under the Compliance Unit oversee the whistleblowing procedures, beginning with receiving information or complaints and continuing to the final stage in the procedure. This includes notifying and reporting to the relevant divisions or parties, as well as ensuring that the Bank has preventive and corrective measures, fair remedies for the victim, and a disciplinary action will also be taken against the wrongdoer.
The Audit Committee and the Customer’s Complaints and Fraud Cases under the Compliance Unit oversee the whistleblowing procedures, beginning with receiving information or complaints and continuing to the final stage in the procedure. This includes notifying and reporting to the relevant divisions or parties, as well as ensuring that the Bank has preventive and corrective measures, fair remedies for the victim, and a disciplinary action will also be taken against the wrongdoer.
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