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Frequently Asked Questions

Questions and Answers about BIZ iBanking
About BIZ iBanking
  1. What is BIZ iBanking?

BIZ iBanking is an Internet banking service for small and medium-sized businesses. You can spend more time running your business and less time doing your banking with BIZ iBanking.

 

  1. What are the main services provided by BIZ iBanking?

Services available via BIZ iBanking include Account Statements, Funds Transfers, Payroll, Direct Credit, Bill Payments, Social Security Payments, Mutual Funds Investments, and other services.

 

  1. How do I log on to BIZ iBanking?

To log on to BIZ iBanking:

  • Go directly to www.bangkokbank.com/BIZiBanking and click the ‘Log on BIZ iBanking’ icon
  • The Super User must fill in their Company ID, Super User ID, PIN and Token Password. The first time the Super User logs on to the system, they will be asked to change their PIN to a  password. The Super User will then set up the system, adding other users and third-party accounts, and conducting financial transactions.
  • The User must type in their Company ID, User ID and PIN/Password. When the User logs on for the first time, the User will be asked to change their PIN to a password which they will type in every time they log on. They can change their password as often as they like.

 

  1. Are all services available 24 hours?

All our services are available 24/7. However, your instructions will be carried out between 6:00a.m. and 11:00p.m. If you make any transactions after 11:00p.m., they will be carried out the following day.

 

  1. How can I access BIZ iBanking?

You can access BIZ iBanking on PC, smartphone and tablet through several web browsers i.e. Microsoft Internet Explorer, Google Chrome, Apple Safari.

Applying for/Making amendments to BIZ iBanking
  1. How do I apply for BIZ iBanking?

Simply download and print an application form on our website or pick up the form at any Bangkok Bank branch or Business Center, then complete and submit it along with the required documents to the branch where you have a Bangkok Bank account. You, the authorized director(s), need to sign the form in front of a Bank officer. We'll notify you within seven working days of the outcome of your application. In case you apply at a provincial branch, it might take longer than seven days for an application to be approved.

 

  1. How do I amend my BIZ iBanking details?

Simply fill in an amendment form and bring it to the branch where you applied for our service, together with the required documents. You need to sign the form in front of a Bank employee. The Bank will notify you of the outcome of the amendment within seven working days.

 

  1. Does the Bank limit the number of deposit or loan accounts that can be registered?

You can register and amend your deposit or loan accounts as follows:

  • The maximum total number of deposit accounts registered cannot exceed 80.
  • There is no limit on the number of loan accounts you can register (except credit card loan account).

 

  1. How do I cancel BIZ iBanking?

You can cancel BIZ iBanking by informing the Bank in writing, at least five working days before you want the cancellation to occur. Transactions scheduled after the stated cancellation date will be automatically canceled.

Company ID Super User ID User ID PIN Password and Token Password
  1. What is the Company ID?

The Company ID is a business customers' identification code assigned by the Bank and used to access BIZ iBanking. The Bank will send your Company ID to the Super User's email address.

 

  1. What is the Super User ID?

The Super User ID is a code assigned by the Bank to the Super User and used to access BIZ iBanking. The Super User is the person authorized to make any transaction on behalf of the company and can authorize others to complete certain transactions. The Bank will send the Super User's ID to their email address.

 

  1. What is the User ID?

The User ID is a code assigned to the User by the Super User, which allows them to perform certain transactions.

 

  1. What is the PIN?

The PIN (Personal Identification Number) is the number a Super User needs to log on to the service for the first time. The PIN will be supplied by the Bank and mailed to the Super User via registered post.


  1. What is a Password?

A password is a secret code required to access BIZ iBanking. The Super User and the User set their own password.

 

  1. What is the Token Password?

The Token Password is a number generated by the Token, which will be given to the Super User, Approver and Account Controller for use to log on to BIZ iBanking. The Super User and Approver have just 15 minutes to use the Token Password once it is revealed.

 

  1. What should I do if I forget my Super User ID or User ID?

If you are the Super User, please contact Corporate Service Center at (66) 0 2031 7888. However, if you are the User, then please inform your Super User.

 

  1. What do I have to do if I want to change the person who is the Super User?

You will have to fill in an amendment form and bring it to the branch where you applied for the service, along with the required documents. You will need to sign the form in front of a Bank officer. We will process your application and notify you of the outcome within seven working days.

 

  1. What do I have to do if I lose the Token, if the Token gets damaged or if I need another Token?

You will have to fill in an amendment form and bring it to the branch where you applied for the service, along with the required documents. You will need to sign the form in front of a Bank officer. We will process your application and notify you of the outcome within seven working days.

 

  1. What do I have to do if I want to change my password?

Log on to the system and then:

  1. Click ‘Preference’, then click ‘Change Password’ on the sub- menu
  2. Type in your old password and new password
  3. Re-type your new password again to confirm it

 

  1. What should I do if I enter the wrong PIN?

For a Super User, you can enter the wrong PIN three times before the system will block your access. To re-access the system, please contact Corporate Service Center at (66) 0 2031 7888. We will issue you with a new PIN.

 

  1. What should I do if I enter the wrong password?

For a Super User, you can enter the wrong password three times before the system will block your access. Please contact Corporate Service Center at (66) 0 2031 7888. We will unlock the system and reset so that you can use your PIN instead of your password to log on.

Tools & Assistance

For more information, call us at
Corporate Service Center
(66) 0 2031 7888

Tools & Assistance

For more information, call us at Corporate Service Center (66) 0 2031 7888

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