Request to Pay
“Request to Pay” is a service that enables you to send requests via PromptPay to a recipient who can immediately and conveniently transfer money or make payments.

1. Go to ‘More’ menu and select  
    ‘PromptPay/Request to Pay Setting’.
2. Enable ‘Request to Pay’ for selected Citizen ID 
    and/or mobile phone numbers registered with 
    Bangkok Bank PromptPay. Once the service is 
    enabled, you will be able to send and receive
    requests.

         

 

1. Go to ‘Transfers’ menu and select ‘Request to
    Pay’. 
 
2. Enter the send request details which include the 
    recipient’s Citizen ID or mobile phone number 
    registered with PromptPay, amount, days to expiry
    and note (optional).

         

Note: The maximum amount of requested money is 200,000 baht per transaction and the maximum date range is 30 days.


3. Select the account you wish to receive
    money from using a Citizen ID or mobile phone
    number registered with PromptPay.
4. Verify the send request details are correct then click 
    ‘Send Request’. Once you have taken this step, you 
    cannot cancel the request.

       


5. The system will display the result of the
    request.
6. To view the send request details that you sent out
    by following these steps:
 
     6.1 Go to ‘Transfers’ menu and select ‘Request to Pay’.

       


6.2 Select ‘History’ and choose the transaction
     to view details.
6.3 The system will display the details.

            

 

1. Tap on ‘Push Notification’ and enter your 6-digit mobile PIN to view request details.

         

Or log on and click the text tray on the Account Summary page. Then select ‘Received Request to Pay’ to view details.


       


2. Click ‘Pay’, then either the ‘PromptPay Transfer’ or ‘Bill Payment’ screen will pop-up and request a response.

    • For a PromptPay Transfer, you send the requested amount to the requestor’s PromptPay.
    • For a Bill Payment, you pay the requested amount to the payee.

   


3. Verify the transaction details are correct. 
    Choose to send an SMS to notify the
    requestor and click ‘Yes’ to proceed with the
    transaction.
4. The system will display the transfer result.
    You can save the result screen or share it with the
    requestor.

            


5. When a transaction is successful, the request status will change to ‘Paid’. You can view the status of the received request by following these steps:
    5.1 Select the text tray in the Account Summary page

   


    5.2 Select ‘Received Request to Pay’ to view details and status.

         

Note: If you click ‘Reject/Paid via other channels’, the request status will change to ‘Rejected’ and the request will not be valid. An expired request will show an ‘Expired’ status.

 

1. Go to ‘More’ menu and select  
    ‘PromptPay/Request to Pay Setting’.
2. Enable ‘Request to Pay’ for selected Citizen ID 
    and/or mobile phone numbers registered with 
    Bangkok Bank PromptPay. Once the service is 
    enabled, you will be able to send and receive
    requests.

         

 
1. Go to ‘Transfers’ menu and select ‘Request to
    Pay’. 
 
2. Enter the send request details which include the 
    recipient’s Citizen ID or mobile phone number 
    registered with PromptPay, amount, days to expiry
    and note (optional).

         

Note: The maximum amount of requested money is 200,000 baht per transaction and the maximum date range is 30 days.


3. Select the account you wish to receive
    money from using a Citizen ID or mobile phone
    number registered with PromptPay.
4. Verify the send request details are correct then click 
    ‘Send Request’. Once you have taken this step, you 
    cannot cancel the request.

       


5. The system will display the result of the
    request.
6. To view the send request details that you sent out
    by following these steps:
 
     6.1 Go to ‘Transfers’ menu and select ‘Request to Pay’.

       


6.2 Select ‘History’ and choose the transaction
     to view details.
6.3 The system will display the details.

            

 
1. Tap on ‘Push Notification’ and enter your 6-digit mobile PIN to view request details.

         

Or log on and click the text tray on the Account Summary page. Then select ‘Received Request to Pay’ to view details.


       


2. Click ‘Pay’, then either the ‘PromptPay Transfer’ or ‘Bill Payment’ screen will pop-up and request a response.

    • For a PromptPay Transfer, you send the requested amount to the requestor’s PromptPay.
    • For a Bill Payment, you pay the requested amount to the payee.

   


3. Verify the transaction details are correct. 
    Choose to send an SMS to notify the
    requestor and click ‘Yes’ to proceed with the
    transaction.
4. The system will display the transfer result.
    You can save the result screen or share it with the
    requestor.

            


5. When a transaction is successful, the request status will change to ‘Paid’. You can view the status of the received request by following these steps:
    5.1 Select the text tray in the Account Summary page

   


    5.2 Select ‘Received Request to Pay’ to view details and status.

         

Note: If you click ‘Reject/Paid via other channels’, the request status will change to ‘Rejected’ and the request will not be valid. An expired request will show an ‘Expired’ status.

 
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