Employee Welfare and Well-being
Commitment
To promote a happy and innovative work environment to foster all aspects of employee well-being, enhance relationships and engagement with the Bank, and sustain long- term productivity
Materiality
The support and cooperation of employees is essential for an organization to achieve its goals. The Bank therefore understands the importance of providing for the wellbeing of our employees together with appropriate and fair remuneration and welfare. We ensure occupational health and safety in the workplace. We strictly comply with relevant laws to ensure that the working environment supports the physical and mental health of employees while fostering their affection for and engagement with the Bank. This will enable employees to work to their full potential, which will result in sustainable growth and consistently good performance. On the contrary, negligence and carelessness in employee wellbeing, inadequate and poor welfare, and an unsafe environment would likely lead to lower work efficiency while the employee turnover rate could increase along with work-related illnesses and injuries. Moreover, this could lead to higher operational costs for the Bank, a decline in competitiveness, and failure to achieve organizational goals.
Remuneration Welfare and Other Benefits
The Bank provides appropriate and fair remuneration, welfare and benefits to employees2 without discrimination regarding gender, age, race or religion. Remuneration and other benefits take into account the employee's standard of living and is at a rate commensurate with other commercial banks. The Bank regularly reviews the remuneration, welfare and benefits of employees to ensure that employees have a good quality of life and higher motivation to work at their full capacity, and in turn can help create value for the organization in the long run.
Remuneration
The Bank provides remuneration for employees fairly and without discrimination. Remuneration is based on an employee’s performance assessment, skills, experience, position and responsibility, and aims to motivate employees to develop their skills and abilities and continuously improve their performance.
Employee Loans
To enable employees to enjoy stable lives, as well as to relieve anxiety and various burdens on employees and their families, the Bank provides employees with special interest rate loans with flexible repayment terms. This includes loans for home purchases, home repairs, home renovation, car or motorcycle purchases, education of children, medical treatment of family members, living expenses, studying for a master's degree, and repayment of debts to creditors outside the Bank. Approval of such loans takes into account existing debt and the employee's ability to repay the loan in order to prevent an excessive debt burden.
Other Benefits
The Bank provides various benefits to employees. This covers benefits that employers must provide to employees as required by law, and additional benefits beyond the statutory requirements to enrich the life, uplift the standard of living and increase the efficiency and productivity of employees.
Flexible and Efficient Work Schedules
Working styles that are flexible in terms of time and place are gaining more attention from employees in various organizations. The Bank is aware of the changing demands for working styles and provides work equipment and tools to support the new style of work. We have also adopted data storage systems technology, data analysis systems, and various tools that can be used on any device, whether it is a computer, notebook, mobile phone or tablet, to help increase work efficiency and raise the level of work to be more secure and systematic. These include, for instance, using Microsoft Teams for meetings and communicating within the team and with other teams and using One Drive for data storage. Furthermore, employees can have flexible working hours with permission from their supervisors. In some positions, such as advisors and medical staff in the Bank’s Healthcare Unit, the Bank allows them to work part-time. We also allow employees to wear casual attire every Friday to create a more relaxed working atmosphere.
Remuneration
The Bank provides remuneration for employees fairly and without discrimination. Remuneration is based on an employee’s performance assessment, skills, experience, position and responsibility, and aims to motivate employees to develop their skills and abilities and continuously improve their performance.
Employee Loans
To enable employees to enjoy stable lives, as well as to relieve anxiety and various burdens on employees and their families, the Bank provides employees with special interest rate loans with flexible repayment terms. This includes loans for home purchases, home repairs, home renovation, car or motorcycle purchases, education of children, medical treatment of family members, living expenses, studying for a master's degree, and repayment of debts to creditors outside the Bank. Approval of such loans takes into account existing debt and the employee's ability to repay the loan in order to prevent an excessive debt burden.
Other Benefits
The Bank provides various benefits to employees. This covers benefits that employers must provide to employees as required by law, and additional benefits beyond the statutory requirements to enrich the life, uplift the standard of living and increase the efficiency and productivity of employees.
Flexible and Efficient Work Schedules
Working styles that are flexible in terms of time and place are gaining more attention from employees in various organizations. The Bank is aware of the changing demands for working styles and provides work equipment and tools to support the new style of work. We have also adopted data storage systems technology, data analysis systems, and various tools that can be used on any device, whether it is a computer, notebook, mobile phone or tablet, to help increase work efficiency and raise the level of work to be more secure and systematic. These include, for instance, using Microsoft Teams for meetings and communicating within the team and with other teams and using One Drive for data storage. Furthermore, employees can have flexible working hours with permission from their supervisors. In some positions, such as advisors and medical staff in the Bank’s Healthcare Unit, the Bank allows them to work part-time. We also allow employees to wear casual attire every Friday to create a more relaxed working atmosphere.
Employee Engagement Survey
In 2023 we conducted a survey on the level of engagement among employees in the Bank's credit underwriting and technology departments and set up the target of these groups to be 70 percent for this year. It was found that the engagement level of these Bank employees was 59 percent. The survey respondents were 40 percent male and 60 percent female. The employee engagement survey covers questions about learning opportunities, purpose or inspiration for work, job satisfaction, happiness at work, and compensation. The survey results will be analyzed to determine guidelines for further development of the Bank’s human resource management.
Occupational Health, Safety and Environment in the Workplace
The Bank recognizes the importance of providing a safe and healthy occupational environment under the concept that safety is more than just following laws or regulations, and in fact it is everyone’s duty and responsibility to make the workplace safe. The Bank is committed to upholding occupational health and safety in the work environment in order to protect the welfare of everyone, whether they are the Bank’s employees, customers, visitors, or others who come to work in the Bank's premises. The Bank has established an Occupational Health, Safety and Workplace Environment Policy to provide a framework for occupational health, and a safe work environment that is appropriate for the Bank's premises and consistent with relevant laws and regulations.
Occupational Health, Safety and Workplace Environment Structure
The Bank's Occupational Health and Safety structure comprises the Occupational Health and Safety Panel, and the Occupational Health and Safety Committee at the Bank’s buildings and premises.
Risk Assessment and Management of Occupational Health, Safety and Environment in the Workplace
The Bank regularly conducts risk and hazard assessments of occupational health, safety and environment in the workplace to identify risks and hazards, prioritize risks to determine proper risk management controls and measures, set control measures, integrate action plans with quantitative targets to manage significant risks, follow up on the outcome of risk management controls and measures, as well as the progress of the occupational health and safety measures to achieve the targets. The Bank has continually strived to ensure safety at the workplace and that the environment is conducive to work efficiently. For example, we clean the workplace regularly, maintain equipment and appliances to be safe and suitable for various tasks, provide a room for photocopying and shredding documents located away from the workstation area, regularly maintain the air-conditioning systems, and implement fire prevention and extinguishment plans, along with a proper workplace layout, to reduce fire hazards. Furthermore, we employ specialized contractors and external auditors for an annual assessment of the Bank’s working environment. This covers inspections of the building structure and safety, electrical systems, noise levels, and air quality in the workplace to ensure they comply with domestic laws and standards as well as international standards such as Singapore Standard SS 544:2009 Code of Practice for Indoor Air Quality for Air-Conditioned Buildings.
Preparation and Response to Emergency Situations
The Bank has established necessary response plans and prevention plans, and ensures that emergency kits are always available on hand. The Bank also arranges annual fire extinguisher training and fire drills for employees at the head office buildings and branches nationwide, so that employees can deal with fire incidents effectively. This helps employees to be able to deal with fire incidents promptly which can help reduce damage to life and property.
Since the Covid-19 pandemic ended, the Bank has adjusted measures and guidelines to be appropriate for the current circumstances as follows: ending measures for employees who have close contact with Covid-19 patients (TIER 1), while still requiring employees infected with Covid-19 (TIER 0) to stay away for treatment until the end of five days or according to the period specified by the doctor. We still regularly clean and spray disinfectant inside the building, while automatic hand-washing alcohol dispensers remain available in various areas of the Bank. In addition, the Healthcare Unit monitors the spread of respiratory disease outbreaks, especially with various strains of influenza. We ask for cooperation from all employees to wear face masks at all times while receiving service at the Healthcare Unit. This is in line with the standards for the prevention of respiratory infections that hospitals and medical facilities still adhere to.
Training on Occupational Health and Safety
The Bank arranges training to provide basic knowledge about occupational health and safety for all new employees, such as the use of each type of fire extinguisher, fire evacuation procedures, and channels for reporting fire incidents. We also organize an occupational safety officer training course so that employees understand the roles, duties, and responsibilities of the Bank's safety officers, as well as regulations related to the safety of the Bank.
Additional information
Occupational Health, Safety and Workplace Environment Structure
The Bank's Occupational Health and Safety structure comprises the Occupational Health and Safety Panel, and the Occupational Health and Safety Committee at the Bank’s buildings and premises.
- Occupational Health and Safety Panel (OHS Panel)
The OHS panel, comprises representatives of employees from various units of the Bank such as compliance, human resources, Healthcare Unit, property management, employee relations and the sustainability team. The OHS panel has duties2 to ensure compliance with the occupational health, safety and workplace environment policy and support the work of the Occupational Health and Safety Committee at the Bank’s buildings and premises in complying with law. The OHS Panel has quarterly meetings and duly reports the results of the meetings to the responsible senior executives for acknowledgment. - Occupational Health and Safety Committee (OHS Committee)
The OHS committee is responsible for driving and promoting safety at the Bank’s buildings and premises to prevent accidents, injuries and work-related illnesses, as well as performing other duties as required by law. The OHS Committee reports to the Bank’s responsible senior executives whenever employees experience work-related injuries, or illnesses, or whenever any indications of risk at the workplace have been found.
Risk Assessment and Management of Occupational Health, Safety and Environment in the Workplace
The Bank regularly conducts risk and hazard assessments of occupational health, safety and environment in the workplace to identify risks and hazards, prioritize risks to determine proper risk management controls and measures, set control measures, integrate action plans with quantitative targets to manage significant risks, follow up on the outcome of risk management controls and measures, as well as the progress of the occupational health and safety measures to achieve the targets. The Bank has continually strived to ensure safety at the workplace and that the environment is conducive to work efficiently. For example, we clean the workplace regularly, maintain equipment and appliances to be safe and suitable for various tasks, provide a room for photocopying and shredding documents located away from the workstation area, regularly maintain the air-conditioning systems, and implement fire prevention and extinguishment plans, along with a proper workplace layout, to reduce fire hazards. Furthermore, we employ specialized contractors and external auditors for an annual assessment of the Bank’s working environment. This covers inspections of the building structure and safety, electrical systems, noise levels, and air quality in the workplace to ensure they comply with domestic laws and standards as well as international standards such as Singapore Standard SS 544:2009 Code of Practice for Indoor Air Quality for Air-Conditioned Buildings.
Preparation and Response to Emergency Situations
The Bank has established necessary response plans and prevention plans, and ensures that emergency kits are always available on hand. The Bank also arranges annual fire extinguisher training and fire drills for employees at the head office buildings and branches nationwide, so that employees can deal with fire incidents effectively. This helps employees to be able to deal with fire incidents promptly which can help reduce damage to life and property.
Since the Covid-19 pandemic ended, the Bank has adjusted measures and guidelines to be appropriate for the current circumstances as follows: ending measures for employees who have close contact with Covid-19 patients (TIER 1), while still requiring employees infected with Covid-19 (TIER 0) to stay away for treatment until the end of five days or according to the period specified by the doctor. We still regularly clean and spray disinfectant inside the building, while automatic hand-washing alcohol dispensers remain available in various areas of the Bank. In addition, the Healthcare Unit monitors the spread of respiratory disease outbreaks, especially with various strains of influenza. We ask for cooperation from all employees to wear face masks at all times while receiving service at the Healthcare Unit. This is in line with the standards for the prevention of respiratory infections that hospitals and medical facilities still adhere to.
Training on Occupational Health and Safety
The Bank arranges training to provide basic knowledge about occupational health and safety for all new employees, such as the use of each type of fire extinguisher, fire evacuation procedures, and channels for reporting fire incidents. We also organize an occupational safety officer training course so that employees understand the roles, duties, and responsibilities of the Bank's safety officers, as well as regulations related to the safety of the Bank.
Additional information
Data of Employees
Diversity
|
Employees Data |
Percentage |
|
Age groups |
|
|
<30 years old |
27.82 |
|
30-50 years old |
58.41 |
|
>50 years old |
27.82 |
|
Gender |
|
|
Female in total workforce |
66.54 |
|
Female in all management positions |
55.01 |
|
Female in top management positions |
37.10 |
|
Female in junior management positions |
57.13 |
|
Female in management positions in revenue-generating functions |
45.90 |
|
Female in STEM-related positions |
47.20 |
|
Nationality |
|
|
Thai nationality in total workforce |
99.71 |
|
Thai nationality in all management positions |
97.46 |
Compensation and Welfare
|
Ratio of compensation of male to female employees |
|
|
Executive level (base salary only) |
1:0.59 |
|
Executive level (base salary + other cash incentives) |
1:0.58 |
|
Management level (base salary only) |
1:0.90 |
|
Management level (base salary + other cash incentives) |
1:0.90 |
|
Non-management level (base salary only) |
1:0.89 |
|
Mean annual compensation of all employees, except the CEO (Baht) |
|
|
761,445 |
|
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