Bangkok Bank appoints Tesco Lotus as Banking Agent – services to be available at all Tesco Lotus branches by year-end
November 19, 2020
Bangkok Bank has appointed Tesco Lotus as its Banking Agent, which will allow customers to use cash deposit and withdrawal services at more than 2,000 Tesco Lotus branches nationwide by the end of the year. The collaboration will help the Bank provide convenient financial services anywhere and anytime through even more channels.
The collaboration between Tesco Lotus and Bangkok Bank will enable more than 17 million Bangkok Bank customers to deposit or withdraw cash at Tesco Lotus checkout counters, in both its large and small branches, in addition to the Bank’s branches and its automatic cash deposit and withdrawal machines. This will provide greater convenience for customers as they can not only perform financial transactions at any time through traditional online and offline channels, but they can now enjoy the nationwide coverage of Tesco branches and the benefit of their longer operating hours when compared to the Bank’s normal office hours. Customers can now perform cash deposit and withdrawal services at more than 90%, or around 1,800, Tesco Lotus branches. By the end of this year the services will be available nationwide at more than 2,000 branches.
Bangkok Bank Executive Vice President Prassanee Ouiyamaphan said: “Due to changes in behavior that require more diversified needs, customers will no longer need to depend on a single platform when it comes to performing financial transactions. Some may have cash on hand but prefer to perform online transactions. Some may have a banking application but need cash in a hurry when there is no ATM around. Therefore, having a partner like Tesco Lotus, the nation's leading retail operator, as our Banking Agent will help leverage our services to provide even more convenience to our customers. Banking services that cover both online and offline channels at all times will help reduce transactions at the Bank’s branches, and reduce the need to find an ATM. Furthermore, the extended service hours of Tesco Lotus branches are convenient for customers as they can use this service any time they want. This collaboration emphasizes the business objectives of both Bangkok Bank and Tesco Lotus to always focus on enhancing and improving customer satisfaction.”
Miss Winattha Niphawong, Senior Business Manager – Retailing Service,Tesco Lotus said: “One of Tesco Lotus' goals is to be a one-stop destination where customers can purchase high-quality products at affordable prices while being able to engage in various activities including making financial transactions. Our collaboration with Bangkok Bank as their banking agent complements the services that Tesco Lotus offers customers at every branch. Bangkok Bank customers can make cash deposits and withdrawals through customer service points and cashiers at every Tesco Lotus and Tesco Lotus Express branch nationwide. In addition, customers can withdraw cash using their Be1st Smart debit card. This will add value and meet the needs of today's customers who want convenient and speedy service. What’s more, customers who use cash deposit and withdrawal services via Bangkok Bank with their Clubcard at participating Tesco Lotus branches from November 1, 2020 - December 31, 2020, will receive a discount coupon at the bottom of their receipt worth 15 baht for the next purchase.”
For Bangkok Bank customers who wish to deposit or withdraw cash at Tesco Lotus payment counters, the following conditions apply:
Cash Deposit Service
- Customers must show a smart ID card with a chip that the system can read data from.
- Customers must supply an active Bangkok Bank savings or current account number.
- Deposit limit is between 100 - 30,000 baht per transaction with a maximum amount of 100,000 baht per day per ID card number.
- Fee is 15 baht per transaction.
Cash Withdrawal Service
- Customers must have a debit card such as a Be1st Smart TPN UnionPay or Be1st Smart TPN Mastercard and the card must be able to pay for the products.
- Cash withdrawals will be debited from the primary deposit account tied to the debit card.
- Withdrawal limit is between 100 - 5,000 baht per transaction with a maximum amount of 20,000 baht per day per ID card number.
- Fee is 15 baht per transaction.
Bangkok Bank customers who wish to use the Banking Agent service for cash deposits or withdrawals can contact participating Tesco Lotus branches or Bangkok Bank at 1333 or (66) 0 2645 5555
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