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Bangkok Bank receives plaque of honor for supporting the Mor Prom Call Center as a channel for providing reliable information for the public during the Covid crisis
October 20, 2021
Bangkok Bank received a plaque of honor from Deputy Prime Minister and Public Health Minister Anutin Charnvirakul expressing appreciation of the Bank’s support with the Ministry’s Mor Prom Call Center which served as a channel for providing reliable information to the public during the crisis.
Bangkok Bank Director and Executive Vice President Mr. Thaweelap Rittapirom and Senior Vice President and manager of Phone Banking Center Nitaya Phithaksphongs represented Bangkok Bank to receive the plaque from Deputy Prime Minister and Public Health Minister Anutin Charnvirakul. The award marked Bangkok Bank’s support of the Public Health Ministry’s Mor Prom Call Center, which served as a channel for reliable advice and information about keeping safe during the Covid-19 pandemic, as well as information about vaccination, a topic of significant public interest.
The Ministry of Public Health and the Thai Bankers’ Association organized the Mor Prom Call Center to provide the public with access to reliable information and advice on Covid-19 and vaccinations, which were filtered by the Ministry for accuracy. Using the skills and expertise gained from providing customer service through a banking call center, the Mor Prom Call Center was able to support the government in distributing Covid vaccines to a wider group of people.
Under this collaboration, Bangkok Bank assigned a team from the Bank’s call center to participate in taking calls and provide information and advice on the Mor Prom Call Center at 0 279 2233. Bangkok Bank was one of six banks who are members of the Thai Bankers’ Association to participate in the project, which began on May 19, 2021. The Bank has extended its participation until October 31, 2021.
“Supporting the Mor Prom Call Center is another important mission that will help people. Bangkok Bank is proud to be a part of this mission, especially in a critical situation like this where there is a lot of fake or distorted news. This may lead to confusion, affecting the life and health of people, making the situation even worse. During this project, we were proud to help many people who were suffering get through the crisis and to gain access to appropriate care from relevant agencies. This reflects the Bank’s commitment to be a “trusted partner and reliable close friend” who is ready to sand by Thai society under every circumstance,” said Mr. Thaweelap.
Bangkok Bank provides ATK test kits as well as medicine and medical supplies to people in maximum and strict control zones to help Covid-19 patients and those at high risk
October 15, 2021
Bangkok Bank President Chartsiri Sophonpanich donated Antigen Test Kits, together with medical supplies and necessities, in Bualuang Care boxes for Covid-19 patients with mild symptoms who are in the home / community isolation program or at high risk of infection. Altogether 6000 sets are being given out which will be distributed in maximum and strict control zones. This emphasizes the Bank’s status as a “trusted partner” standing alongside the Thai people during times of crisis.
In the Bualuang Care box there are two ATK test kits and medical supplies including two bottles of Andrographis paniculate capsules, five packets of paracetamol, 14 packets of anti-congestion tablets, one oximeter with batteries, one thermometer, one box of facial masks (50 pieces) and one bottle of alcohol spray (100 ml). The Bank has coordinated with hospitals in each area to deliver the Bualuang Care boxes to people in maximum and strict control zones.
Bangkok Bank wins the “Most Trusted Bank” award from 2021 Thailand’s Most Admired Brand survey
October 11, 2021
Bangkok Bank Director and Executive Vice President Dr. Thaweelap Rittapirom received the “Most Trusted Bank” award from Thailand’s Most Admired Brand 2021, a survey conducted by BrandAge magazine. It is the 21st year the award has been organized. The award evaluates the credibility of brands and consumers’ deciding factors in purchasing or using services across the country, including ratings from marketers who have knowledge of the brand of each organization. The winners were selected through an intensive screening process according to academic principles at every step. The award is an index that helps measure the perception and popularity of brands in the eyes of consumers.
Bangkok Bank offers Transaction Banking services for business customers to enter the market and increase efficiency for financial transactions to help customers get through the crisis while sweeping 17 world-class awards
October 07, 2021
Bangkok Bank stays by your side to fight against Covid-19 donating one million baht to support the National Institute for Emergency Medicine to purchase Personal Protective Equipment (PPE)
September 30, 2021
Bangkok Bank Director and Executive Vice President Mr. Thaweelap Rittapirom (2nd from right), presented a 1,000,000 baht (one million baht) donation from Bangkok Bank, as “a trusted partner and reliable close friend”, to support the National Institute for Emergency Medicine in purchasing Personal Protective Equipment (PPE) for the Special Covid-19 Operation Team (SCOT) who have transported emergency Covid-19 patients, or those with a high risk of infection, to hospital. Mr. Anutin Charnvirakul (2nd from left), Deputy Prime Minister and Minister of Public Health, and Flt. Lt. Dr. Atchariya Pangma (far left), Secretary-General National Institute for Emergency Medicine, received the donation at the Office of the Permanent Secretary, Ministry of Public Health.
Bangkok Bank has continuously delivered assistance to customers and the public at large to fight against Covid-19 through various channels in both the public and private sectors, such as donating money to four hospitals, supporting a Covid budget for the private sector and launching measures to help corporate, SME and retail customers who have been affected by Covid-19 so that we can all get through this crisis together.
Bangkok Bank signs a Statement of Commitment for “Sustainable Thailand”
September 29, 2021
Bangkok Bank President Chartsiri Sophonpanich signed a Statement of Commitment for “Sustainable Thailand”. The Sustainable Thailand 2021 event was held by the Government Pension Fund, the Ministry of Finance and the United Nations to promote sustainable and responsible business conduct which leads to a strong and stable Thai economy while supporting the UN Sustainable Development Goals and the Paris Agreement, both of which are used as a framework by the global community to develop a sustainable society, economy and environment. This is in line with the Bank’s commitment to be “a trusted partner and reliable close friend” who strives to be a part of sustainable development. The Bank aims to integrate sustainable concepts and businesses conduct with concerns of environment, society and good governance into its business strategy.
Bangkok Bank has been notified of Bank of Ayudhya's temporary closure of services for system maintenance. Bangkok Bank customers will not be able to transact with Bank of Ayudhya accounts during the specified date and time.
September 16, 2021
Bangkok Bank accelerates its Digital Banking strategy by joining Counter Service to expand Be My ID at 7-Eleven while increasing access to government relief measures
September 15, 2021
Bangkok Bank is accelerating its Digital Banking strategy with the continuous expansion of services to support digital lifestyles. Recently, the Bank joined Counter Service Co., Ltd. to add channels for identity verification to open savings accounts via the Be My ID service at more than 13,000 7-Eleven stores nationwide to support the growing demand for transactions via digital channels while increasing access to government relief measures and supporting Covid-19 control measures.
Bangkok Bank Executive Vice President Prassanee Ouiyamaphan said to achieve the goal of becoming a digital-first bank, Bangkok Bank places great emphasis on accelerating its digital transformation. The strategy focuses on innovation and technology development to create a digital platform to offer products and services that meet the needs of and are in line with customers’ current lifestyles. The Bank has continuously improved its digital banking services, especially the upgrade of Bangkok Bank Mobile Banking to meet the needs of customers in transactions, investments, and functions for digital lifestyles such as cardless withdrawal, overseas funds transfer as well as online account opening for e-Savings and funds.
The Bank’s objective is to enhance the digital experience for customers and enable seamless and convenient transactions. Therefore, the Bank has increased options and expanded the service points for identity verification using Citizen ID or Be My ID via counter service in 7-Eleven stores with more than 13,000 locations across the country that can support transactions 24 hours a day (service hours of the specific store may change depending on the area where official measures have been announced). This service, which will provide greater convenience to customers, will start from September 15, 2021 onwards.
Mrs. Prasanee added that the service will be of great benefit and convenience to customers in the current situation where many areas are under Covid-19 control measures. Bank branches that are still open must comply with control measures by limiting the number of people and adjusting service hours which may affect customer service. Therefore, the Bank has tried to encourage customers to make transactions via Bangkok Bank Mobile Banking for their safety, particularly to open e-Savings accounts which can lead to other transactions such as savings, funds transfers, top-ups, payments for products and services as well as investments with greater convenience as customers do not have to visit a branch.
The Bank expects higher demand from customers to open a savings account to receive financial aid and other relief measures from the government which will be paid to an account linked to PromptPay. Customers opening a savings account with Bangkok Bank for the first time will need to verify their identity. These customers can use the Be My ID service to verify their identity at 7-Eleven which has a great number of easy-to-access branches and provide fast and convenient services. Current Bangkok Bank Mobile Banking customers can open an e-Savings account immediately.
“Be My ID is like a door to link and facilitate customers to make transactions by themselves conveniently and reduce limits on the Bank’s service and working hours. Recently, 13,000 service points in 7-Eleven by Counter Service have facilitated customers to make various transactions including deposit and withdrawal more conveniently. The Bank believes this service will be well received by customers,” said Mrs. Prasanee.
Counter Service Company Limited Senior Vice President Mr. Weeradej Ackapolpanich said the collaboration between these two companies have promoted digital transactions as an alternative channel for Bangkok Bank customers. Counter Service’s service points are available nationwide in 7-Eleven outlets and can reach customers and communities in many areas to provide convenient and fast services. This has also supported the government’s social distancing measures during Covid-19.
Customers who want to open an e-Savings account can download the Bangkok Bank Mobile Banking app to open an account online and verify their identity via By My ID. Customers can bring the 7-digit code received from Bangkok Bank Mobile Banking together with their ID card (smart card) to any 7-Eleven store to perform the authentication to open an account, available 24 hours a day (service hours may change depending on the area where government measures have been announced). The process at the store will consist of entering the 7-digit code, inserting your ID card into the electronic data capture machine (EDC), taking a photo and receiving a statement indicating successful authentication. Customers can now use the Bangkok Bank Mobile Banking app to open an account and start using their e-Savings account immediately.
Get a free Shopee discount code or Starbucks e-Coupon worth 200 baht when applying for the Bangkok Bank Mobile Banking app, opening an e-Savings account, and completing two transactions within seven days after successfully opening an e-Savings account from September 1 to November 30, 2021. In addition, customers can apply for the PromptPay service by themselves via Bangkok Bank Mobile Banking.
For more information about e-Savings account opening, the authentication process including Be My ID service points and other bank information, please visit Bangkok Bank website, Bangkok Bank LINE Official or call 1333 or 0 2645 5555.
Bangkok Bank announces temporary closure of services for system maintenance to enhance service efficiency and better serve customers
September 13, 2021
Bangkok Bank would like to apologize for any inconvenience caused by its temporary closure of services for system maintenance to enhance service efficiency from Friday, September 24, 2021 at 10:30 p.m. to Saturday, September 25, 2021 at 10:30 a.m. Bangkok Bank customers will not be able to access any Bangkok Bank services during that time.
All Bank services will resume as normal on Saturday, September 25, 2021 at 10:30 a.m.
We apologize for any inconvenience caused and recommend that you plan necessary transactions in advance. For more information, please call Bualuang Phone 1333 or 0 2645 5555.
Bangkok Bank further develops BeWallet, becomes first in Thailand to provide account based UnionPay QR Code cross border payment via mobile app
September 07, 2021
Bangkok Bank announces temporary closure of services for system maintenance to enhance service efficiency and better serve customers
September 06, 2021
Bangkok Bank wishes to apologize for any inconvenience caused by its planned temporary closure of services for system maintenance to enhance service efficiency. This will take place on Saturday, September 11, 2021 from 02:30 a.m. to 07:00 a.m. Bangkok Bank customers will be unable to access Bangkok Bank services during the times indicated below:
02:30 a.m. - 07:00 a.m.
Bangkok Bank sponsors RoV Pro League 2021 Winter and launches special promotion to invite gamers to apply for mobile banking with an aim to penetrate the gaming market to expand its new generation customer base by 40%
September 06, 2021
Bangkok Bank joins RoV (Arena of Valor) to support RoV Pro League 2021 Winter, a major event for gamers. The Bank has launched a special promotion for those who apply for Bangkok Bank Mobile Banking in which they will receive an RoV Limited Edition blanket, with the aim of gaining a foothold in the gaming and e-sports market in order to expand its new generation and “First Jobber” customer segments by 40%.
Bangkok Bank Executive Vice President Prassanee Ouiyamaphan said that the Bank has joined RoV (Arena of Valor), a popular online game worldwide including in Thailand, to co-sponsor the RoV Pro League 2021 Winter, the professional league competition for gamers with total prizes worth more than 10 million baht. This will be another channel to reach out to a new generation of customers, especially RoV fans. In addition, the Bank has launched a special promotion to offer an RoV Limited Edition blanket (2,000 privileges only) to new customers who apply for Bangkok Bank Mobile Banking between September 6 to November 7, 2021.
Sponsoring this activity will enable the Bank to reach out to a new generation of customers by using mobile banking and digital services, something that these customers are familiar with and are ready to learn about by themselves. Meanwhile, the Bank has developed additional functions under the concept of "changed, not the same" to enhance customer satisfaction and provide a better user experience while responding to the needs of new target groups, especially new generations and “first jobbers”, with an aim to increase the market base of this group by 40% and expand the total number of customers to 13 million by the end of this year.
“People interested in online games are not just young kids. Online games and e-sports have expanded to players ranging from 15-35 years old. The Garena RoV Thailand Facebook page has more than 4 million followers. It is a high-growth industry that the Newzoo Global Games Market Report 2021 estimated will grow to more than 1 billion US dollars, up 14.5% from the previous year, with further growth forthcoming. The Bank believes that the sponsorship of RoV Pro League 2021 Winter and the accompanying promotion will give it further access to the younger generation and first jobber customer segments. The Bank is placing great emphasis on these groups and is ready to be their trusted partner by providing new financial solutions that resonate well with their lifestyles and create financial growth in line with the financial stages of their lives,” Ms. Prasanee added
Senior Director, Head of Garena (Thailand) Krit Pattanateacha said “Games and e-sports communities are diverse, with Newzoo projecting that the Southeast Asian market will grow to 42.5 million e-sports viewers by the end of 2021. The growing market has prompted more businesses to engage by sponsoring e-sports leagues and tournaments. Bangkok Bank is one of the partners of the ongoing RoV Pro League 2021 Winter which is a major tournament. Under the collaboration, we hope that RoV players who make payments using Bangkok Bank Mobile Banking will have an enhanced experience and hope that all RoV enthusiasts will fully enjoy the final tournament of the year”.
RoV fans who collect limited items can find out more about the application for Bangkok Bank Mobile Banking or the RoV Limited Edition blanket promotion from all Bangkok Bank channels including Bangkok Bank website, Bangkokg Bank LINE Official, Bualuang Phone 1333 or 0 2645 555 or contact Garena Customer Service
Bangkok Bank approved that an interim dividend be paid at the rate of 1.00 baht per ordinary share
August 27, 2021
Bangkok Bank is the first to provide cross-border QR payments between Thailand and Indonesia to support long-term tourism recovery
August 17, 2021
Bangkok Bank announces temporary system maintenance of Bangkok Bank Mobile Banking to enhance service efficiency and better serve customers
August 04, 2021
Bangkok Bank postpones system maintenance schedule. All the Bank’s services are available as usual.
July 22, 2021
Reference is made to Bangkok Bank’s announcement of temporary closure of services for system maintenance to enhance service efficiency from Saturday, July 24, 2021 at 10:30 p.m. to Sunday, July 25, 2021 at 10:30 a.m.
The Bank would like to postpone the above system maintenance schedule to comply with the current situation and respond to measures and practices according to Center for Covid-19 Situation Administration (CCSA)’s guidelines for the control and prevention of Covid-19 until the situation is resolved. The Bank will advise the new schedule in the future.
Therefore, you will be able to use the Bank’s services as usual.
We apologize for any inconvenience caused. For more information, please call Bualuang Phone 1333 or 0 2645 5555.
Bangkok Bank reported net profit of Baht 13,280 million for the first half of 2021
July 20, 2021
Bangkok Bank provides urgent relief measures offering a two-month loan payment holiday to help customers who have to close their businesses in line with government measures
July 15, 2021
Registrations can be made online from July 19.
In response to BOT measures, Bangkok Bank has launched an urgent two-month loan payment holiday to help business operators and consumers affected by the government’s recent lockdown measures. Registrations can be made through several service channels including online at www.bangkokbank.com and via Bangkok Bank Mobile Banking from July 19, 2021 to August 15, 2021. Previous relief measures offered by the Bank will remain in place until December 31, 2021. This highlights the Bank’s commitment as a trusted partner who is working to help customers through this difficult time.
Bangkok Bank Director and Senior Executive Vice President Suvarn Thansathit said Bangkok Bank is responding to the BOT’s guidelines on assisting its borrowers who have had to close their businesses to comply with the government’s recent lockdown measures. The Bank has launched an additional relief measure by offering a two-month loan payment holiday. Registrations can be made on several channels from July 19, 2021 to August 15, 2021.
“Eligible customers are those with SME loans and consumer loans who live in dark-red zone provinces and other affected areas who have had to close their businesses in line with elevated restrictions to control the spread of Covid-19. New restrictions have been imposed in 10 provinces: Bangkok, Nakhon Pathom, Narathiwat, Nonthaburi, Pathum Thani, Pattani, Yala, Samut Prakarn, Samut Sakhon and Songkhla. Customers can request assistance at Bangkok Bank business centers and branches nationwide, Bualuang Phone 1333 or 0 2645 5555, www.bangkokbank.com and via Bangkok Bank Mobile Banking.
Customers whose businesses are able to stay open but have experienced reduced income due to the government’s measures to prevent further Covid-19 spread can contact the Bank for advice and support tailored to their unique situation.
Mr. Suvarn added that the Bank will extend its existing supportive measures to December 31, 2021 to support all groups of customers. The Bank is focused on providing support to all customer groups in a timely manner. When the government announces additional measures to prevent further Covid-19 spread, the Bank will study the impact on customers and prepare measures or policies to ensure comprehensive support. In the meantime, the Bank will continue its regular policy to support and help customers through any difficult situation. The Bank is a trusted partner who stays close to customers in all situations.
Customers whose businesses are affected by Covid-19 outbreak can check for more information about the supportive measures and request support from the Bank’s business centers at branches nationwide, by calling Bualuang Phone 1333 or 0 2645 5555, by registering online at https://www.bangkokbank.com/COVID19-Update, or via Bangkok Bank Mobile Banking. Customers who still have the ability to repay their debt can use regular services and make loan repayments as usual.
Bangkok Bank has offered scholarships to MA students in Business Economics (English Program), Thammasat University for 14 consecutive years
July 12, 2021
Bangkok Bank Vice President for Public Relations Suwit Indrachalerm (2nd from right), Metropolitan Consumer Banking’s Regional Manager 9 Sirikun Chaiyasing (right) and Assistant Branch Manager of Thammasat University Rangsit Campus Lalita Thongchang (left) presented a scholarship to Isaree Saweangsiriphon (2nd from left), a student in the Master of Arts in Business Economics (English Program), Faculty of Economics, Thammasat University. This is the 14th year Bangkok Bank has supported students in this program for the benefit of the university and the country in general. The scholarship presentation ceremony was held at room 403, 4th floor, Faculty of Economics building, Thammasat University (Tha Phra Chan Campus), and was joined by Assistant Professor Dr. Supachai Srisuchart, Dean of the Faculty of Economics, Thammasat University.
The graduate program was founded by Professor Dr. Puey Ungphakorn in 1969 to provide a high-quality, full-time program on par with international standards.
Bangkok Bank Mobile Banking adds new features to match trends in mobile banking, investments, financial transactions and the digital lifestyle
July 08, 2021
Bangkok Bank Mobile Banking is continuously adding new features to meet the needs of mobile investment and financial transactions while providing financial services anytime, anywhere to meet today’s digital lifestyle. Highlights include mutual funds account opening, international funds transfers, and transactions via Foreign Currency Deposit (FCD) account and account re-activation with an account number and facial authentication in line with the trends of mobile banking.
Bangkok Bank Executive Vice President Prassanee Ouiyamaphan said that the Bank continues to develop its friendly and accessible platform for users in line with the “Same, same but different because we understand you better” concept.
Recently, Bangkok Bank Mobile Banking has updated its new features to enhance the experience and meet customer’s needs in various applications covering the following areas:
Enhance your investment experience: Invest more easily with mutual funds account opening for current users of Bangkok Bank Mobile Banking. This function enables quick mutual fund account opening for general funds and tax saving funds of BBL Asset Management and Bangkok Capital Asset Management. This function also allows customers to make a first-time buy order for a new fund or during an IPO period without visiting a branch.
For scripless bonds, not only can customers subscribe to the new bonds, but they can also display account details of government bonds, including bond details and subscription history, without having to update the bond passbook at a branch.
Enhance your international financial transaction experience: Make international funds transfers more easily via SWIFT in 17 currencies to 124 countries worldwide with a daily transfer limit up to 1.5 million baht with lower fees compared to making the transaction at a branch. Customers can make international funds transfers immediately without applying for the service or submitting any documents.
In addition, the FCD account has extended funds transfers to 14 currencies with a transfer limit of 3 million baht per transaction with no daily limit. This enables customers to better manage cash flow and foreign exchange risk.
Enhance Digital Experiences and Lifestyles: More convenience and a streamlined digital lifestyle experience. Safely reactivate the application on a new mobile phone without the need to visit branches or ATM by downloading the application, entering your account or debit card number, and verifying your identity with facial authentication using the application. New features have also been added to fit your preferences: Bill Alert – never miss any payments again; and Note – categorize your expenses and insert stickers, emoji and special characters. In line with the reopening of the country, the Bangkok Bank Mobile Banking app also allows customers to purchase travel insurance and receive their policy via email after a successful transaction.
Bangkok Bank also makes it possible for customers to make financial transactions without any restrictions on time and place as well as providing them with convenient and safe financial services. Customers can now open an e-Savings account anytime, anywhere. New customers who do not have a Bangkok Bank deposit account just need to download the Bangkok Bank Mobile Banking app, open an e-Savings account with no minimum deposit and apply for a Be1st Smart Debit Card with no charges on entry and first-year fees (From January 11 - December 31, 2021). For identification, customers need to bring along their Citizen ID card to the Be My ID service points at any Bangkok Bank branch or Kerry Express nationwide.
“We always value and listen to the voice of our customers in order to improve and deliver maximum satisfaction for users, which reflects our intention of being a "trusted partner" for customers at all times. We have never stopped developing products and services that reflect changing needs and behaviors and which use technology to reduce hassles and complexity to deliver a good experience for all groups of customers.”
Mrs. Prassanee added that current consumer behavior indicates that customers prefer to manage their transactions by themselves through smartphones, without going to a branch. According to the Bank of Thailand, in the first quarter of 2021, more than 3.2 billion transactions were made by Thais via mobile banking, up around 10 percent from the previous quarter, and 88 percent from the same period last year. The total transaction value was over 11 trillion baht, up around 10 percent from the previous quarter and 57 percent from the same period last year. In terms of the growth of Bangkok Bank Mobile Banking, the number of users at the end of 2020 increased by 17 percent from 2019, with growth of 60 percent on the number of transactions via a mobile banking platform. The Bank expects to see growth of about 30 percent in the number of users by the end of 2021, or a total of more than 13 million users, according to its target.
The Bangkok Bank Mobile Banking app is available for customers to update and use from today onwards. To follow up on the new features and other interesting information, please visit Bangkok Bank website, Bangkok Bank LINE Official or call 1333 or 0 2645 5555.