Bangkok Bank continues to expand its service channels by appointing Counter Service as its Banking Agent in more than 12,500 7-Eleven stores nationwide to provide closer-to-home cash deposit services. As the move will reduce the need to visit a bank branch or look for a cash deposit machine, Bangkok Bank can now provide even more service coverage to customers, especially for those in the provinces or remote communities. It underscores the Bank’s commitment to fulfill customer experience at every touchpoint, both online and offline. The new Banking Agent also comes with a special promotion to celebrate year-end and welcome the New Year season. Bangkok Bank customers who use cash deposit services at Counter Service in any 7-Eleven store from December 1, 2020 to January 23, 2021 will receive a 10-baht cash coupon printed on the cash deposit receipt that can be used at 7-Eleven.

Bangkok Bank Executive Vice President Prassanee Ouiyamaphan said that Bangkok Bank is focused on providing customers with the best service experience. Therefore, the Bank has accelerated its expansion of Banking Agent services to enhance the level of convenience and lower restrictions on accessing bank services for financial transactions. To that end, the Bank has partnered with Counter Service, a subsidiary of CP ALL, a leading retail business in Thailand that operates 7-Eleven stores, to expand cash deposit services and allow Bangkok Bank customers to conveniently deposit cash to savings and current accounts, even outside of the service hours of bank branches. Customers can access the services at Counter Service in more than 12,500 7-Eleven stores nationwide without worrying about searching for a nearby cash deposit machine.

In addition, a 10-baht cash coupon will be given away as a New Year gift to Bangkok Bank customers who use the cash deposit service at Counter Service in 7-Eleven stores nationwide from December 1, 2020 to January 23, 2021. The coupon can be used for a discount on goods purchased at 7-Eleven stores. The cash coupon is valid until January 31, 2021.

"The collaboration with Counter Service under CP ALL’s group of companies will enhance our customer’s experience and satisfaction. The new touchpoint allowing cash deposits to savings and current accounts in Bangkok and the provinces, particularly, remote communities and villages, will help the Bank get even closer to its customers. The new channel will provide easier access to services that can enhance customer behavior and needs, both online and offline, whether it is the Bangkok Bank Mobile Banking app or other digital channels, as well as over 1,000 physical bank branches and more than 10,000 automatic cash deposit / withdrawal machines. The Bank’s ongoing effort to add new Banking Agent partners, including Counter Service at 7-Eleven, will facilitate rapid access to the comprehensive financial services of Bangkok Bank with a common goal of expanding cooperation in order to provide a greater variety of services in the future."

Counter Service Company Limited Senior Vice President Mr. Weeradej Ackapolpanich said that Counter Service is very pleased to be a Banking Agent for Bangkok Bank, one of the largest banks by number of customers in Thailand. Banking Agent services will appeal to the Bank’s customers all around the country, especially in more remote areas. The service will not only support changing customer behavior but will also provide them accuracy, speed and the security of their information via Counter Service’s one-stop electronic system that operates every day at 12,500 7-Eleven stores nationwide.

For Bangkok Bank customers who wish to deposit cash to savings or current account at Counter Service at 7-Eleven:

• Customers will only need a smart ID card and a Bangkok Bank savings or current account number.
• Deposit limit is between 100 - 30,000 baht per transaction with a maximum amount of 100,000 baht per day per ID card number.

Bangkok Bank customers who wish to use the Banking Agent services for cash deposits to their savings and current accounts can contact participating Counter Service at a 7-Eleven store near you or Bangkok Bank at 1333 or (66) 0 2645 5555.

 

Bangkok Bank and Siriraj have upgraded privileges for their co-branded card, “Bangkok Bank Be1st Smart TPN Rabbit Siriraj”, by offering free accident insurance with medical expense benefits. The contactless “Bangkok Bank Visa Platinum Siriraj Credit Card” offers 0% interest on a three-month installment plan, discounts, points collection, and free health check-ups. The cards have been well received over the past five years with 1.4 million cardholders and total donations of 275 million baht. There will also be a special campaign inviting cardholders to redeem their credit card points for donations to support the research fund. 

Bangkok Bank Executive Vice President and Credit Card Division Manager Shoke Na Ranong said the bank and Faculty of Medicine Siriraj Hospital, Mahidol University have extended their co-branded card contract to continue this donation project along with offer benefits of financial products that support digital lifestyles, the advancement towards a cashless society and a willingness to share and help others. With the extended collaboration, more benefits of the co-branded card are added to better meet the needs of customers and their spending as follows:

• Bangkok Bank Be1st Smart TPN Rabbit Siriraj Card can be used at ATMs nationwide and globally. The card has a Rabbit function that allows cardholders to top-up and use the card to ride the BTS and BRT. The card can be used to pay for goods at merchants accepting Rabbit with special discounts and privileges offered from participating merchants under the Rabbit network. All transactions are highly secured with an innovative EMV microchip system that makes the card nearly impossible to copy. The card also offers personal accident coverage up to 200,000 baht, insured by Bangkok Insurance Public Company Limited.
  
  
• Bangkok Bank Visa Platinum Siriraj Credit Card offers a Be Smart installment plan for medical expense at Siriraj and Siriraj Piyamaharajkarun hospitals (0% for three months, 0.74% for up to 10 months) as well as reserved parking spaces. Every 25 baht in spending using the card will earn one Thank You Rewards point and earn two points when using the card to donate to Siriraj. The points can be redeemed for airline miles. The card offers travel insurance protection up to USD 200,000.

Bangkok Bank Be1st Smart TPN Rabbit Siriraj and Bangkok Bank Visa Platinum Siriraj Credit cardholders can also take part in the donation as Bangkok Bank will donate 0.2% of the value of purchases made using the cards to the Faculty of Medicine Siriraj Hospital. For Bangkok Bank Be1st Smart TPN Rabbit Siriraj, Bangkok Bank will donate 100 baht for every new card issued, and 50 baht per card towards the annual joining fee for subsequent years. For Bangkok Bank Visa Platinum Siriraj Credit Card, cardholders can redeem 1,000 accumulated points for a 100 baht donation, which the bank will match.

In addition, cardholders will get additional benefits from Siriraj Hospital and participating shops such as

• Free Basic Package for a health checkup once a year when cardholders reach card spending of 300,000 baht/year
• 5-40% discounts on medical procedures and herbal products at Siriraj Applied Thai Traditional Medicine, 7th Floor, Piyamaharajkarun Building
• 10% discount for entry tickets to Siriraj Phimukhsthan Museum

“Both types of Bangkok Bank’s co-branded cards understand and respond to new consumer insights, especially the new generation which gives importance to social contributions and doing good deeds in a tangible way. In addition, the Siriraj-Bangkok Bank co-branded cards allow cardholders to be both the giver and the recipient each time they use the cards. This makes them different from any other cards in the market and helps make it an easy choice for customers to choose this card for spending. In the past, the Siriraj-Bangkok Bank co-branded cards received a better response than the target. Since the launch, there have been 1.4 million cardholders who have raised over 275 million baht (Sep. 2015 - Aug. 2020) for the Faculty of Medicine Siriraj Hospital, Mahidol University. We believe that our contract extension will help continue our commitment to create benefits for society as a whole. We expect to increase our cardholders in both types to 2 million within the next 5 years,” said Shoke.

Prof. Dr. Prasit Watanapa, Dean of Faculty of Medicine Siriraj Hospital, said: “Over the past five years, the faculty has worked with Bangkok Bank to create Siriraj-Bangkok Bank co-branded cards with the intention of enabling cardholders to make merit for Siriraj Hospital. Every baht spent through the card will generate various forms of medical benefits including contributions to the purchase of medical equipment for Navamindrabopitr 84th Anniversary Building – the center of modern medical services for ordinary patients which helps reduce congestion in the outpatient building for a better quality of life and equality in medical treatment for Thai people. The building is almost complete and is expected to commence operations on April 26, 2021, which is the 133rd anniversary of Siriraj Hospital. In addition, it will help disadvantaged patients and provide scholarships to medical students. This is an important highlight of these co-branded cards.” 

”We are very pleased to work together to continue the project of giving for the well-being of the elderly that will fully support our aging society. At the moment, the faculty has built the Siriraj Academic Center of Geriatric Medicine in Samut Sakhon Province. This center will be a model of holistic care for the elderly and provide medical services that focus on mid-term care as well as research and training on elderly care. At the same time, it will be a holistic learning center for the elderly for a sustainable high quality life,” said Prof. Dr. Prasit.

In addition, in the face of COVID-19 that has affected people around the world, the Bank has organized a special campaign between November 20, 2020 - March 20, 2021 to invite all types of Bangkok Bank credit cardholders to redeem their reward points to be used as a donation to a research fund with an aim to reduce the spread of the COVID-19 in collaboration with Siriraj Institute of Clinical Research (SICRES). Every 1,000 reward points can be used as a 120 baht donation. On top of that, every 1,000 points from a Bangkok Bank Visa Platinum Siriraj Credit Card can be used as a 200 baht donation. For more information, please contact any Bangkok Bank branch. 

 

Bangkok Bank has appointed Tesco Lotus as its Banking Agent, which will allow customers to use cash deposit and withdrawal services at more than 2,000 Tesco Lotus branches nationwide by the end of the year. The collaboration will help the Bank provide convenient financial services anywhere and anytime through even more channels.

The collaboration between Tesco Lotus and Bangkok Bank will enable more than 17 million Bangkok Bank customers to deposit or withdraw cash at Tesco Lotus checkout counters, in both its large and small branches, in addition to the Bank’s branches and its automatic cash deposit and withdrawal machines. This will provide greater convenience for customers as they can not only perform financial transactions at any time through traditional online and offline channels, but they can now enjoy the nationwide coverage of Tesco branches and the benefit of their longer operating hours when compared to the Bank’s normal office hours. Customers can now perform cash deposit and withdrawal services at more than 90%, or around 1,800, Tesco Lotus branches. By the end of this year the services will be available nationwide at more than 2,000 branches.

Bangkok Bank Executive Vice President Prassanee Ouiyamaphan said: “Due to changes in behavior that require more diversified needs, customers will no longer need to depend on a single platform when it comes to performing financial transactions. Some may have cash on hand but prefer to perform online transactions. Some may have a banking application but need cash in a hurry when there is no ATM around. Therefore, having a partner like Tesco Lotus, the nation's leading retail operator, as our Banking Agent will help leverage our services to provide even more convenience to our customers. Banking services that cover both online and offline channels at all times will help reduce transactions at the Bank’s branches, and reduce the need to find an ATM. Furthermore, the extended service hours of Tesco Lotus branches are convenient for customers as they can use this service any time they want. This collaboration emphasizes the business objectives of both Bangkok Bank and Tesco Lotus to always focus on enhancing and improving customer satisfaction.”

Miss Winattha Niphawong, Senior Business Manager – Retailing Service,Tesco Lotus said: “One of Tesco Lotus' goals is to be a one-stop destination where customers can purchase high-quality products at affordable prices while being able to engage in various activities including making financial transactions. Our collaboration with Bangkok Bank as their banking agent complements the services that Tesco Lotus offers customers at every branch. Bangkok Bank customers can make cash deposits and withdrawals through customer service points and cashiers at every Tesco Lotus and Tesco Lotus Express branch nationwide. In addition, customers can withdraw cash using their Be1st Smart debit card. This will add value and meet the needs of today's customers who want convenient and speedy service. What’s more, customers who use cash deposit and withdrawal services via Bangkok Bank with their Clubcard at participating Tesco Lotus branches from November 1, 2020 - December 31, 2020, will receive a discount coupon at the bottom of their receipt worth 15 baht for the next purchase.”

For Bangkok Bank customers who wish to deposit or withdraw cash at Tesco Lotus payment counters, the following conditions apply:

Cash Deposit Service

• Customers must show a smart ID card with a chip that the system can read data from.
• Customers must supply an active Bangkok Bank savings or current account number.
• Deposit limit is between 100 - 30,000 baht per transaction with a maximum amount of 100,000 baht per day per ID card number.
• Fee is 15 baht per transaction.

Cash Withdrawal Service

• Customers must have a debit card such as a Be1st Smart TPN UnionPay or Be1st Smart TPN Mastercard and the card must be able to pay for the products.
• Cash withdrawals will be debited from the primary deposit account tied to the debit card.
• Withdrawal limit is between 100 - 5,000 baht per transaction with a maximum amount of 20,000 baht per day per ID card number.
• Fee is 15 baht per transaction.

Bangkok Bank customers who wish to use the Banking Agent service for cash deposits or withdrawals can contact participating Tesco Lotus branches or Bangkok Bank at 1333 or (66) 0 2645 5555

 

Bangkok Bank continues to expand its mobile app user base by offering attractive promotions of up to 50% at the “Cat Expo7” winter music festival. Attendees using the Bangkok Bank Mobile Banking app can get discounts at artist’s booths when scanning to pay from November 21-22, 2020 at Wonder World Ram Inthra.

Bangkok Bank Executive Vice President Prassanee Ouiyamaphan said Bangkok Bank continues to expand the customer base of Bangkok Bank Mobile Banking. The Bank is sponsoring the Cat Expo7 music festival to target a new generation of music enthusiasts. The special promotion offers discounts of up to 50% to Bangkok Bank customers when buying goods from the artist's booths at the event using Bangkok Bank Mobile Banking. Customers are eligible for these unlimited privileges throughout the event.

To provide an even better user experience and special privileges to customers, the Bank will also have an activity booth at the festival where customers can instantly open a deposit account using just their Citizen ID card to verify their identity, which allows them to start using Bangkok Bank Mobile Banking right away. In addition, there is a spinning wheel lucky draw for gift vouchers from Starbucks, The Mall, Tesco Lotus, and many other prizes. To enter the draw, customers simply need to show an e-Slip from a transaction using Bangkok Bank Mobile Banking (one entry per person).

“Bangkok Bank has continued to expand its customer base by creating brand engagement with a wider group of younger people via channels that closely connect with them. The Bank wants to enhance customers’ digital experiences with privileges offered especially in events like Cat Expo7, a well-known winter music festival with strong fan base. Already 25,000 tickets have been sold this year, and we believe that this is an effective channel to reach out to a new generation”.

The Cat Expo7 music festival is a perfect destination for music enthusiasts which is in its 7th consecutive year. There will be more than 100 artists on five stages this year namely THE TOYS, Stamp, Scrubb, Slot Machine, Slur, BNK48, Nont Tanont, V-Violette Wautier, J-Montonn Jira, Pango, Polycat, Singto Numchok, Noi PRU and many more. Real music lovers must pin this event for the year-end celebration, enjoy the fun and get special promotions via Bangkok Bank Mobile Banking at Wonder World Ram Inthra on November 21-22, 2020 from 3:00 p.m. onwards.

 

Bangkok Bank Executive Vice President Pipat Assamongkol (5th from left), Senior Vice President and Securities Services Department Manager Nuttanok Vichitthanarurk (5th from right), Senior Vice President and Trade Finance Center Manager Kajohnsak Manaviriyakul (4th from right) and Senior Vice President and Global Payment Services Department Manager Pongbhoka Buddhi-Baedya (4th from left), together with Bangkok Bank staff joined a celebration as the bank won three awards for 2020 from The Asian Banker – a leading financial magazine in Asia. The three awards were Best Trade Finance Bank in Thailand (for the ninth time), Custodian Bank of the Year in Thailand (for the sixth time) and Best Payments Bank in Thailand (for the fifth time). This reinforces the Bank’s status as a leading bank providing excellent and quality services ready to serve customer’s needs with a full range of services, especially Transaction Banking which consists of Corporate Cash Management, Trade Finance, Supply Chain Finance and Securities Services.

 

Bangkok Bank, led by Director and Executive Vice President Dr. Thaweelap Rittapirom and Executive Vice President Pochanee Kongkalai, welcomed Deputy Prime Minister and Commerce Minister Jurin Laksanawisit, Deputy Interior Minister Nipon Bunyamanee, Songkhla Governor Jaruwat Kliangklao, President of Money Expo Santi Viriyarangsarit, and Co-President of Money Expo Pakanee Viriyaangsarit who visited the Bank’s booth at “Money Expo Hatyai 2020”. The event features a variety of financial products and services from the Bank and its partners to offer financial experiences in the New Normal era to help customers get through the current coronavirus crisis as a trusted partner. 

Bangkok Bank Director and Executive Vice President Dr. Thaweelap Rittapirom said, “Bangkok Bank is proud to join “Money Expo Hatyai 2020” under the concept of “Bangkok Bank Wealth Journey” to provide financial products and services for customers in Hatyai and neighboring provinces including savings, investment advice, loans and supportive measures for those affected by the COVID-19 outbreak, from Bangkok Bank financial experts and leading partners.”

This year, the Bank offers a variety of products and services including loans, insurance, credit cards, deposit accounts and property for sale. The Bank also provides digital financial experiences in a cashless society that will help consumers manage their finances more conveniently and quickly. These products include Bangkok Bank Mobile Banking, a new mobile phone app experience on a new system with long-awaited latest features such as cardless withdrawal, and BeMerchant NextGen – an app for merchants that enables customers to make cashless payments via QR Code. 

In addition, the Bank is offering products that increase the potential for wealth generation and deal with risks in uncertain situations covering investment, credit, and insurance. These products include mutual funds; Super Savings Fund (SSF) – a long-term investment strategy with tax benefits; Bualuang Extra Savings Account – a deposit account that offers both savings and accident insurance coverage; credit cards; the Be1st Smart card that allows cashless transactions to operate securely; Bancassurance; and Bualuang Property and SME loans. 

This year's promotional activities include free medical check-ups from Hatyai Hospital and e-Stamp collection by registering to join the event via QR Code or applying for products and services at the event. These activities are organized to offer digital experiences in line with the New Normal era while creating a fun atmosphere by providing special prizes and gifts for customers at the event, including:

• One “Fabric Bag Limited Edition” worth 85 baht when registering for the event via QR Code and adding Bangkok Bank LINE Official. In addition, get a special gift such as an umbrella worth 250 baht or a multi-purpose box worth 250 baht, when applying for the Bank’s products that meet the conditions through e-Stamp collection
• One gift voucher worth up to 1,000 baht when applying and paying for life insurance premiums according to the conditions
• One “Tote Bag Limited Edition” worth 195 baht when applying for BeMerchant NextGen
• One “Blue Bag” worth 390 baht, plus a free survey and assessment fee worth 3,210 baht and a credit management fee when booking properties for sale at the event
• More “Rewards” when applying for Bangkok Bank Mobile Banking and entering a special code on the mobile app
• One “Welcome Gift Limited Edition” from LINE FRIENDS worth 890 baht and a discount coupon worth 500 baht every month via Rabbit LINE Pay when applying for the Be1st Smart Rabbit LINE Pay Card
• One eco bottle worth 259 baht when applying for Be1st Smart TPN Rabbit Siriraj and Be1st Smart TPN Mastercard and paying the fee at the event

“Mainly driven by trade and tourism, Hatyai's economic growth has been negatively affected by the COVID-19 situation. The Bank aims to be more proactive to reach out to new customers such as wealth customers and entrepreneurs, to offer them products that meet their needs such as home loans, insurance, bancassurance and mutual funds with special pre-sale promotions. The Bank would like to invite customers to join “Money Expo Hatyai 2020” to experience various products and services and introduce other potential products in wealth management. Despite the fewer number of people joining the event this year, we are confident that we will achieve our targets.”

Dr. Thaweelap added that for the safety of attendees, the Bank organized the event with measures to prevent the spread of COVID-19 in accordance with the rules of the Centre for COVID-19 Situation Administration (CCSA). Everyone inside the booths will wear masks and face shields and there is hand sanitizer available, while tables and chairs are set up in line with social distancing rules.

The Bank has launched measures to help debtors overcome the COVID-19 situation by providing useful advice and guidelines to ease the burden of retail customers and SMEs. Supportive measures for Bualuang loan and unsecured personal loan customers include a 3-month loan holiday and at least a 30% reduction in installments. The bank is also helping ease the burden of retail customers by reducing the minimum installment payment rate from 10% to 5% for all types of Bangkok Bank credit cardholders. Customers could ask for advice on the various measures as well as financial planning directly from bank staff and partner companies at the event.

Furthermore, business customers who use the loan services of Bangkok Bank and other financial institutions with a credit limit of 50-500 million baht can apply for the BOT’s DR BIZ project. Bangkok Bank joined the project that aims to increase the efficiency of debt management for all financial institutions in an integrated and comprehensive manner. The project, which helps customers to survive the current challenging situation, includes measures such as fixing old debt such as reducing installment payments, extending debt repayment periods, adjusting conditions to suit customer needs, and setting the appropriate grace periods and installment periods. In addition, the project also provides new loans to promising debtors with a clear business plan, intention to conduct business seriously, and good debt repayment behavior to help their business move forward. The DR BIZ project is open for applications until December 31, 2020. Those interested in participating in this project can ask for more information at the Bangkok Bank booth at the event.

“The current challenging situation has resulted in consumers adjusting their behavior to the New Normal era, whether it is receiving information through online media or using digital platforms as the main channel for transactions. Studying and understanding consumer data and insights in the past seven years has enabled the Bank to target consumers with products that suit their needs. During the COVID-19 situation, people are increasingly paying attention to financial planning, which is not only about creating wealth but also ensuring security under rapidly changing global circumstances. Therefore, the Bank and our subsidiaries offer a wide range of products to meet the needs of customers including those who want to save money, to invest in various ways, who need access to credit, and those affected by the COVID-19 situation who want to access banking assistance measures. The Bank also offers real-time access to the same products, services, and promotions on the organizer's online website, www.moneyexpoonline.com to provide greater convenience to consumers in Songkhla and other interested persons throughout the country,” added Dr. Thaweelap.

Visitors to the Bangkok Bank booth could inquire about products and services, request financial and investment advice, apply for services, and receive promotions and special souvenirs. Money Expo Hatyai 2020 is held from November 13-15, 2020 at Hatyai Hall, the 5th Central Festival Hatyai.

Bangkok Bank would like to apologize for any inconvenience caused by its temporary maintenance on Saturday, November 14, 2020 to enhance service efficiency and better serve customers. Bangkok Bank and other bank customers will not be able to use Bangkok Bank’s services on the dates and times indicated below:

01:30 a.m. - 07:00 a.m.

• Bangkok Bank Mobile Banking

01:45 a.m. - 02:00 a.m. and 05:35 a.m. - 05:50 a.m.

• Bualuang iBanking
• BIZ iBanking
• Banking Agent
• Bangkok Bank ATMs and CDMs
• All types of Bangkok Bank debit cards (cannot be used for financial services)
• All types of Bangkok Bank credit cards (cannot be used for cash advances)
• Bualuang Phone (cannot make any financial transaction via the Contact Center)
• Fund transfers from other banks to Bangkok Bank accounts
• e-Wallet and MyPromptQR

We apologize for any inconvenience caused. For more information, please visit Bangkok Bank website, Bangkok Bank LINE Official or call 1333 or 0 2645 5555.

 

Bangkok Bank Executive Chairman Deja Tulananda, Director and Executive Vice President Dr. Thaweelap Rittapirom and Executive Vice President Pochanee Kongkalai welcomed Deputy Prime Minister and Commerce Minister Jurin Laksanawisit, Deputy Interior Minister Nipon Bunyamanee, Chiang Mai Deputy Governor Weerapan Dee-on and Santi Viriyarangsarit, President of Money Expo, and Pakanee Viriyaangsarit, Co-President of Money Expo, who visited the Bank’s booth at “Money Expo Chiangmai 2020”. The event features a variety of financial products and services from the Bank and its partners to meet the needs of customers in the New Normal era to help customers get through the current coronavirus crisis. 

Bangkok Bank Director and Executive Vice President Dr. Thaweelap Rittapirom said, “Bangkok Bank is proud to join “Money Expo Chiangmai 2020” under the concept of “Bangkok Bank Wealth Journey” to provide financial products and services for customers in Chiangmai and neighboring provinces including savings, investment advice, loans and supportive measures for those affected by the COVID-19 outbreak, from Bangkok Bank financial experts and leading partners.”

This year, the Bank offers a variety of products and services including loans, insurance, credit cards, deposit accounts and property for sale. The Bank also provides digital financial experiences in a cashless society that will help consumers manage their finances more conveniently and quickly. These products include Bangkok Bank Mobile Banking, a new mobile phone app experience on a new system with long-awaited latest features such as cardless withdrawal, and BeMerchant NextGen – an app for merchants that enables customers to make cashless payments via QR Code.

In addition, the Bank is offering products that increase the potential for wealth generation and deal with risks in uncertain situations covering investment, credit and insurance. These products include mutual funds; Super Savings Fund (SSF) – a long-term investment strategy with tax benefits; Bualuang Extra Savings Account – a deposit account that offers both savings and accident insurance coverage; credit cards; the Be1st Smart card that allows cashless transactions to operate securely; Bancassurance; and Bualuang Property and SME loans.

This year's promotional activities include free medical check-ups from Bangkok Hospital Chiangmai and e-Stamp collection by registering to join the event via QR Code or applying for products and services at the event. These activities are organized to offer digital experiences in line with the New Normal era while creating a fun atmosphere by providing special prizes and gifts for customers at the event, including:

• One “Fabric Bag Limited Edition” when registering for the event via QR Code and adding Bangkok Bank LINE Official. In addition, get a special gift such as an umbrella or Starbucks Gift Card worth 100 baht, when applying for the Bank’s products that meet the conditions through e-Stamp collection
• One gift voucher worth up to 1,000 baht when applying and paying for life insurance premiums according to the conditions
• One “Tote Bag Limited Edition” worth 195 baht when applying for BeMerchant NextGen
• One “Blue Bag” worth 390 baht, plus a free survey and assessment fee worth 3,210 baht and a credit management fee when booking properties for sale at the event
• More “Rewards” when applying for Bangkok Bank Mobile Banking and entering a special code on the mobile app
• One “Welcome Gift Limited Edition” from LINE FRIENDS worth 890 baht and a discount coupon worth 500 baht every month via Rabbit LINE Pay when applying for a Be1st Smart Rabbit LINE Pay Card
• One eco bottle worth 259 baht when applying for Be1st Smart TPN Rabbit Siriraj and Be1st Smart TPN Mastercard and paying the fee at the event

Dr. Thaweelap added that: For the safety of attendees, the bank organized the event with measures to prevent the spread of COVID-19 in accordance with the rules of the Centre for COVID-19 Situation Administration (CCSA). Everyone inside the booths will wear masks and face shields and there is hand sanitizer available. Tables and chairs are set up in line with social distancing rules and equipment inside the booth will be cleaned with alcohol every two hours.

The Bank has launched measures to help debtors overcome the COVID-19 situation by providing useful advice and guidelines to ease the burden of retail customers and SMEs. Supportive measures for Bualuang loan and unsecured personal loan customers include a 3-month loan holiday and at least a 30% reduction in installments. The Bank is also helping ease the burden of retail customers by reducing the minimum installment payment rate from 10% to 5% for all types of Bangkok Bank credit cardholders. Customers could ask for advice on the various measures as well as financial planning directly from bank staff and partner companies at the event.

Furthermore, business customers who use the loan services of Bangkok Bank and other financial institutions with a credit limit of 50-500 million baht can apply for the BOT’s DR BIZ project. Bangkok Bank joined the project that aims to increase the efficiency of debt management for all financial institutions in an integrated and comprehensive manner. The project, which helps customers to survive the current challenging situation, includes measures such as fixing old debt such as reducing installment payments, extending debt repayment periods, adjusting conditions to suit customer needs, and setting the appropriate grace periods and installment periods. In addition, the project also provides new loans to promising debtors with a clear business plan, intention to conduct business seriously, and good debt repayment behavior to help their business move forward. The DR BIZ project is open for applications until December 31, 2020. Those interested in participating in this project can ask for more information at the Bangkok Bank booth at the event.

“The current challenging situation has resulted in consumers adjusting their behavior to the New Normal era, whether it is receiving information through online media or using digital platforms as the main channel for transactions. During COVID-19, people are increasingly paying attention to financial planning, which is not only about creating wealth but also ensuring security under rapidly changing global circumstances. Therefore, the Bank and our subsidiaries offer a wide range of products to meet the needs of customers including those who want to save money, to invest in various ways, who need access to credit, and those affected by the COVID-19 situation who want to access banking assistance measures. The Bank also offers real-time access to the same products, services, and promotions on the organizer's online website, www.moneyexpoonline.com to provide greater convenience to consumers in Chiangmai and other provinces throughout the country,” added Dr. Thaweelap.

Visitors to the Bangkok Bank booth could inquire about products and services, request financial and investment advice, apply for services, and receive promotions and special souvenirs. Money Expo Chiangmai 2020 is held from November 6-8, 2020 at Chiangmai Hall, Central Plaza Chiangmai Airport.

 

Bangkok Bank has continued to develop new mobile banking features to answer customers’ needs and enhance their digital experience – most recently with the long awaited “cardless withdrawal” feature. Customers need only make a withdrawal request on the Bangkok Bank Mobile Banking app and scan a QR code at a Bualuang ATM screen to confirm the request and receive their cash. The Bangkok Bank Mobile Banking app was relaunched in June under the concept “A new experience for banking with ease”, with a modern new design offering a better customer experience, including copy-and-paste functionality for account numbers in response to customer requests for touchless banking in the New Normal era.

Bangkok Bank Executive Vice President Prassanee Ouiyamaphan said Bangkok Bank Mobile Banking is ready to provide the cardless withdrawal service, a feature added in response to numerous customer requests. Now customers can make a withdrawal at Bualuang ATMs without any card required, which is especially useful when customers urgently need to use cash but have no ATM card. Customers can start the transaction conveniently by making a cardless withdrawal request on the Bangkok Bank Mobile Banking app, then get their cash at more than 10,000 Bualuang ATMs nationwide.

“Bangkok Bank has always valued customers’ feedback and focuses on delivering customers the most satisfaction. The copy-and-paste feature for account numbers and cardless withdrawal feature launched this time are the top two services requested by customers. The Bank has sped up the development and trial process and is confident and ready to deliver an accurate and smooth digital experience to customers. This is the main focus of Bangkok Bank’s financial services. The Bank is also developing many other features to be able to cope with financial transactions and management in a more comprehensive way.”

For better financial experiences, the Bank has launched five new features as follows:

• Cardless withdrawal: Make a withdrawal request on the Bangkok Bank Mobile Banking app and scan a QR code at a Bualuang ATM within 60 minutes to confirm the transaction and receive cash right away.
• Adjust limit: Increase or decrease transfer or payment limits to a maximum of 2 million baht with immediate effect after adjustment.
• Link BCAP account and buy BCAP funds: Link your BCAP fund account and view details as well as buy-sell-switch funds.
• Link loan account: Link account and view loan details.
• Subscribe debentures: Subscribe to debentures during the subscription period.
• Open an e-Savings account: Open an account in-app and do all saving, transferring and payments in one app (the first phase is available for Bangkok Bank’s new customers using the Android operating system).

“The Bank is continually developing new services and features on its Bangkok Bank Mobile Banking platform in line with its strategy to enhance the efficiency of digital services. The Bank’s goal is to be a leading digital payment solutions provider that caters to customers’ needs and lifestyles and is able to facilitate and satisfy customers as well as deliver a good experience using Bangkok Bank Mobile Banking’s transaction services. This highlights the Bank’s position as a leading mobile banking provider that can fully meet customers’ needs when doing financial transactions via a smartphone, which has become central to our customers’ lifestyle,” said Prassanee.

Customers can update the Bangkok Bank Mobile Banking app to the latest version today. For more information, please call Bualuang Phone at 1333 or (66) 0 2645 5555.

All information is available in Thai only.

 

Bangkok Bank, led by Director and Executive Vice President Dr. Thaweelap Rittapirom, Senior Executive Vice President Siridej Aungudomsin, and Executive Vice President Pochanee Kongkalai, welcomed Bank of Thailand governor Dr. Sethaput Suthiwart-Narueput, President of Money Expo Santi Viriyarangsarit, and Chairman of the event Pakanee Viriyarangsarit during the opening ceremony of Money Expo 2020 to visit the Bank's booth. The Bank divided its booth into three zones: Smart Lifestyle, Financial Freedom and Investment Plan to support customers’ financial needs in the New Normal era, while reaffirming its motto “puan koo kit” by providing assistance measures to help customers get through the COVID-19 crisis. The 20th Money Expo was held from October 22-25, 2020 at Challenger Hall 1-2, IMPACT Muang Thong Thani.

Director and Executive Vice President Dr. Thaweelap Rittapirom said that the Bank participated in Money Expo 2020 under the concept of “Bangkok Bank Wealth Journey”. During the event, the Bank offered a wide range of financial products and services covering savings, investment and loans to meet consumer needs in the New Normal era, as well as digital financial experiences to serve customers anytime, anywhere in line with current consumer behavior, while enabling them to directly access supportive measures to combat COVID-19 from the Bank’s financial experts and business partners.

This year the Bangkok Bank booth comprising an area of 1,000 square meters was divided into three zones providing financial products and services according to participant interest, promoting a cashless experience to help consumers manage their finances more conveniently and quickly. The three zones were:

• Smart Lifestyle connects consumer lifestyles in the New Normal era with various digital services from the Bank such as Bangkok Bank Mobile Banking on a new system with a more user-friendly experience for a variety of transactions, BeMerchant NextGen which allows merchants to accept payments easily and conveniently, responding to the needs of customers who choose to pay via digital channels, Specialty Coffee Shop which offers special priced coffee when making contactless payments, e-Stamp Collection activities to receive special gifts, and Enjoy Your Journey with our Privileges which offers special privileges for traveling in Thailand with products and services from Bangkok Bank.
  
  
• Financial Freedom brings together a wide range of loan and saving products and services. The services include SME Loans providing expert advice to businesses affected by the COVID-19 outbreak, Bualuang Loans with special interest rates, BIZ iBanking to support the growth of small and medium-sized businesses, Properties for Sales, Deposits / Credit Cards, as well as all types of Be1st Smart Cards for safe cashless spending with great value and privileges for new cardholders and the opportunity to make merit as a “giver” under co-branded credit and debit cards jointly offered by Bangkok Bank and the Faculty of Medicine Siriraj Hospital.
  
  
• Investment Plan offers financial and investment plans to build wealth and financial stability from Bangkok Bank and leading partners including brokerage account opening services from Bualuang Securities, mutual funds from Bualuang Asset Management and Bangkok Capital Asset Management for long term investment with tax benefits, bancassurance from AIA and Bangkok Life Assurance, non-life insurance from Bangkok Insurance, and B-Advice from the Bank for those who want to begin their journey to creating wealth, success and long-term stability.

As a leader in digital payment solutions, the bank organized promotional activities to offer customers top-notch digital experiences such as Special Rewards when applying for the Bangkok Bank Mobile Banking service at the event or receiving a Tote Bag Limited Edition worth 195 baht when applying for BeMerchant NextGen. Customers also got access to e-Stamp collection via QR Code when registering to join Money Expo 2020 or when applying for products and services during the event. They could redeem a drink at a special price via Bangkok Bank Mobile Banking when collecting one e-Stamp or receive additional gifts when collecting three e-Stamps.

Dr. Thaweelap added that in order to ensure the safety of participants during the COVID-19 situation, the Bank had put in place preventive measures by strictly following the rules of the Centre for the COVID-19 Situation Administration and the Money Expo organizers. This included limiting the number of staff at the booth, staff wearing mask or face shield, having partitions between counters, providing hand sanitizers, setting up tables and chairs with social distancing, and cleaning of booth equipment with alcohol, etc.

The Bank has launched measures to help debtors overcome the COVID-19 situation by providing useful advice and guidelines to ease the burden of retail customers and SMEs. Supportive measures for Bualuang Loan and unsecured personal loan customers include a 3-month loan holiday and at least a 30% reduction in installments. The Bank is also helping ease the burden of retail customers by reducing the minimum installment payment rate from 10% to 5% until December 31, 2021 for all types of Bangkok Bank credit cardholders. Customers could ask for advice on the various measures as well as financial planning directly from bank staff and partner companies at the event.

Furthermore, business customers who use loan services of Bangkok Bank and other financial institutions with a credit limit of 50-500 million baht can apply for the BOT’s DR BIZ project. Bangkok Bank joined the project that aims to increase the efficiency of debt management for all financial institutions in an integrated and comprehensive manner. The project, which helps customers to survive the current challenging situation, includes measures such as fixing old debt such as reducing installment payments, extending debt repayment periods, adjusting conditions to suit customer needs, and setting the appropriate grace periods and installment periods. In addition, the project also provides new loans to promising debtors with a clear business plan, intention to conduct business seriously, and good debt repayment behavior to help their business move forward. The DR BIZ project is open for applications until December 31, 2020. Those interested in participating this project can ask for more information at the Bangkok Bank booth at the event.

“The Bank is aware of changes in consumer behavior to adapt to the New Normal, especially the increasing uses of electronic and online banking channels to avoid touching cash. An economic slowdown, political uncertainty and the COVID-19 situation have prompted people to increasingly pay attention to financial planning, which is not only about creating wealth but also ensuring security under rapidly changing global circumstances. Therefore, the Bank and our subsidiaries offer a wide range of products to meet the needs of customers including those who want to save money, to invest in various ways, who need access to credit, and those affected by the COVID-19 situation who want to access banking assistance measures. The Bank also offers real-time access to the same products, services, and promotions on the organizer's website www.moneyexpoonline.com to provide greater convenience to customers while cementing our status as a “Trusted Partner” ready to support customers in every situation.”

Visitors to the Bangkok Bank booth could inquire about products and services, request financial and investment advice, apply for services, and receive promotions and special souvenirs. Money Expo 2020 was held from October 22-25, 2020 at Challenger Hall 1-2, IMPACT Muang Thong Thani.

Bangkok Bank promotes a cashless society at year-end by joining three leading partners from business segments including fashion, furniture and retail to encourage customers to shift their behavior to use digital payments in the New Normal era. The Bank is offering up to 300 baht cash back per person when scanning to pay via Bangkok Bank Mobile Banking at Index Living Mall, Tesco Lotus and Uniqlo according to conditions from today to December 31, 2020.

Bangkok Bank Executive Vice President Prassanee Ouiyamaphan said that the Bank continues to expand its cooperation with partners to cover various business groups to facilitate Bangkok Bank Mobile Banking users to pay for goods and services through a wide range of digital channels. In doing so, the Bank has selected business partners in segments where customers spend on a daily basis to encourage them to shift their behavior to use digital payments instead of cash.

Recently, Bangkok Bank Mobile Banking has joined three leading partners, namely Index Living Mall from the furniture business, Tesco Lotus from the retail business and Uniqlo from the fashion industry, to offer privileges to Bangkok Bank Mobile Banking customers. When customers purchase products under the following conditions and pay via Bangkok Bank Mobile Banking, they will receive cash back, up to 300 baht per person (100 baht per store), credited to the account they used to pay for the products the next day.

• Index Living Mall – Get 50-baht cash back per transaction when customers scan to pay 500 baht or more per sales slip (up to 100 baht per customer)
• Tesco Lotus – Get 20-baht cash back when customers scan to pay 200 baht or more per sales slip (up to 100 baht per customer)
• Uniqlo – Get 50-baht cash back when customers scan to pay 990 baht or more per sales slip (up to 100 baht per customer). (Purchased merchandise using this privilege can be exchanged for a different color or size, but cannot be refunded)
• Customers will receive cash back credited to the account they used to pay for the products the next day. Bangkok Bank and the merchants’ terms and conditions apply. Privilege is limited and on a first come first serve basis.

“This promotion will not only encourage customers to shift their behaviours in products and services payment online, but also create better experiences for them on Bangkok Bank Mobile Banking. The service provides convenience in daily lifestyles and wide coverage of merchant networks in many areas, while reducing worries of those wanting to avoid touching cash during the New Normal era,” said Prassanee.

In the third quarter of 2020, the Thai economy has slightly improved from the previous quarter after the government gradually relaxed measures to prevent the spread of coronavirus disease (COVID-19). The level of Thai exports and imports passed the lowest point after businesses around the world reopened. At the same time, manufacturing production, private consumption and private investment, as well as domestic tourism continue to improve after people gradually returned to their normal lives. The government has also accelerated spending and issued additional measures to stimulate the economy this year, leading to increases in public spending and investment, and becoming one of the key driving forces of economic recovery. Nonetheless the second outbreak of Covid-19 in many countries continues to be the main risk factor for Thailand in the future.

The government and the Bank of Thailand (BOT) have continuously launched a series of measures to mitigate the negative economic impacts from the pandemic on individuals and businesses in various sectors. While some measures will gradually come to an end, the BOT has continued to discuss the situation with financial institutions to systematically and appropriately support various debtor segments facing financial difficulties. In this regard, the Bank continues to maintain its prudent approach towards credit underwriting and risk management, while closely monitor the customer segments situation until the COVID-19 is resolved. The Bank is also committed to be a “puen koo kit” (trusted partner) to get through this crisis and move forward together.

Bangkok Bank and its subsidiaries reported a net profit of Baht 14,783 million for the nine months of 2020

In the nine months of 2020, Bangkok Bank and its subsidiaries reported a net profit of Baht 14,783 million including the net profit of PT Bank Permata Tbk (Permata) since the date of its acquisition on May 20, 2020. The Bank’s net profit decreased from the same period last year primarily due to additional reserves set aside for expected credit losses in line with prudent management. The reserves are to provide a cushion against uncertainty from the economic contraction resulting from the impacts of the COVID-19 pandemic.

Net interest income rose by 7.2 percent resulting from the addition of Permata’s net interest income. The net interest margin stood at 2.28 percent. Non-interest income decreased mainly due to lower net fees and service income and revenue from investments. Operating expenses increased by 17.6 percent from the same period last year due to the consolidation of Permata’s operating expenses and the provision expenses related to Indonesia branches integration. The cost to income ratio was 52.0 percent.

Amid global economic contraction, Bangkok Bank continues its prudent approach toward business management while maintaining a sound financial position, liquidity and capital reserves to support financial sustainability and be prepared to move forward to the “New Normal”

At the end of September 2020, the Bank’s loans amounted to Baht 2,367,296 million, an increase of 0.6 percent from the end of June 2020, due to an increase in loans to businesses and consumer loans. The ratio of non-performing loans to total loans was 4.1 percent while the ratio of loan loss reserves to non-performing loans was at a strong level of 178.0 percent. The Bank continues to maintain close control of credit underwriting and risk management and has set aside an appropriate level of provisions against expected credit loss.

In terms of capital and liquidity, as of September 30, 2020, the Bank’s deposits amounted to Baht 2,821,883 million, a decrease of 1.1 percent from the end of June 2020. The loan to deposit ratio was 83.9 percent, reflecting an adequate liquidity position to cushion against economic uncertainties. Furthermore, the Bank issued USD 750 million in additional Tier 1 Subordinated Notes under Basel III regulations on September 23, 2020, to strengthen the Bank’s capital structure. At the end of September 2020, the total capital adequacy ratio, Tier 1 capital adequacy ratio and Common Equity Tier 1 capital adequacy ratio of the Bank and its subsidiaries were 17.6 percent, 15.1 percent, and 14.2 percent respectively, comfortably above the BOT’s minimum capital requirements.

The acquisition and additional investments of Bangkok Bank

Bangkok Bank conducted a mandatory tender offer (MTO) for the remaining shares in Permata in accordance with the applicable laws and regulations of Indonesia, which was completed on October 7, 2020. The Bank owns 98.71 percent of the total issued and paid-up shares in Permata. On September 17, 2020, Bangkok Bank purchased additional ordinary shares in BSL Leasing Company Limited (the Company), increasing shareholding proportion from 35.9 percent to 90.0 percent, which has made the Company a subsidiary company of the Bank.

Implementation of new financial reporting standards (group of financial instruments)

The Bank and its subsidiaries adopted the TFRS 9 from January 1, 2020 onwards, without restating previous financial statements. The principal changes can be summarized into classification and measurement of financial assets and liabilities, calculation of impairment using the concept of expected credit loss, hedge accounting, and the change in recognition of interest income from loans using the effective interest rate (EIR) method.

Bangkok Bank presented the Royal Kathin 2020 to Wat Mahachai, a Buddhist temple under royal patronage in the northeastern province of Mahasarakham. This marks the 54th year of upholding this tradition to preserve the Buddhist culture through concerted efforts of the government and private sectors. The Bank renovated both interior and exterior parts of the temple as well as the Northeastern Local Culture Museum and built new bathrooms for the temple.

At 10.00 a.m., Sunday October 11, 2020, Bangkok Bank presented the Royal Kathin in 2020 to Wat Mahachai, a Buddhist temple under royal patronage in the northeastern province of Mahasarakham, the 54th time the Bank has presented the Royal Kathin. This year, the ceremony was presided over by Bangkok Bank Executive Chairman Deja Tulananda and accompanied by Director Singh Tangtatswas, Director Amorn Chandarasomboon, Director Pichet Durongkaveroj, Director and Senior Executive Vice President Suvarn Thansathit, Director Charumporn Jotikasthira, Director and Executive Vice President Dr. Thaweelap Rittapirom, and Executive Vice President and Corporate Secretary Apichart Ramyarupa.

Bangkok executives and staff as well as Mahasarakham Governor Kiattisak Trongsiri, civil servants, representatives of government sector, and local people joined the ceremony. Bangkok Bank, its directors, executives and staff, customers and the general public donated 13,675,306 baht to the temple.

Bangkok Bank was the first financial institution to be honored with the commission of taking the Royal Kathin to temples under royal patronage in all regions in Thailand and to other temples in neighboring countries. The Bank began presenting the Royal Kathin to temples in 1967 and 2020 was the 54th year of upholding this tradition to preserve the Buddhist culture.

Wat Mahachai was formally called “Wat Nua”. The temple was established in 1865 in the reign of King Mongkut (Rama IV) by Phra Charoen Ratchadet (Kuad), the first ruler of Mahasarakham, and the people of Mahasarakham, as the city temple. It is located on an area of 10 rai, 3 ngan, 82 square wah. The temple’s first abbot was Phraya Kru Suwannee Srisangworn while Phra Thep Sitthachan (Noi Yannawuthot), the dean of Maha Sarakham Abbot of Wat Mahachai, Phra Aram Luang, is the current abbot.

In 1929, the Chao Khun Phra Sarakham Muni (Saraphut Phawaphutanon Na Mahasakham), the monk dean of Maha Sarakham province and the abbot of the temple at that time requested to change the name from Wat Nua to "Wat Mahachai Mahasarakham" in order to be geographically and historically accurate. On February 23, 1984, Mahachai Temple received His Majesty King Bhumibol Adulyadej’s grace to raise its status to be an ordinary third-class royal monastery under the Mahanikai. HM the King also graciously gave the Kathin robes to government offices, ministries, and departments to present to monks every year.

In 1966, Chao Khun Phra Ariyanuwat (Aree Khemjari), the senior Thera highly respected by the Mahasarakham people, whose dedication to education and religion led him to be regarded as "Philosopher of the Isan region" worked on the construction of the Sarakhamuni Hall as a monument containing relics and enshrining the statue of Chao Khun Phra Sarakham Muni. He was proficient in ancient languages and able to read and write Khmer, Lao and Thai Noi scripts. He also collected stories about Isan traditions and local literature from ancient scriptures and various documents. He founded the Northeastern Literature Conservation Center or the Northeastern Local Culture Museum at Mahachai Temple to be a source of research for those interested in the Northeastern culture.

Bangkok Bank allocated approximately 7.5 million baht for merit-making, divided into 7.2 million baht for the restoration of both interior and exterior parts of Mahachai Temple’s Ubosot, such as repairing the roof structure, Chor Fa Bai Raka and Hang Hong; painting both interior and exterior parts of the Ubosot; making granite floor inside the Ubosot and balcony outside; fixing the floor around the Ubosot; gilding the Buddha image and making a Chukchi base; and renovating a Buddha statue in front of the Ubosot, as well as renovating the Northeastern Local Culture Museum with the temple area; and building new bathrooms for the temple. Last but not least, the Bank donated nearly 300,000 baht to hospitals, schools, as well as clubs and foundations in the province.

 

Bangkok Bank Director and Executive Vice President Dr. Thaweelap Rittapirom welcomed Ruenvadee Suwanmongkol, Securities and Exchange Commission Secretary-General, Nitipat Leelalertlaew, Udonthani Deputy Governor, Santi Viriyarangsarit, President of Money Expo, and Pakanee Viriyaangsarit, Vice President of Money Expo, who attended the opening ceremony of “Money Expo Udonthani 2020” and visited the Bank’s booth. The event features a variety of financial products and services from the Bank and its partners to meet the needs of customers in the New Normal era to help customers get through the crisis.

Bangkok Bank Director and Executive Vice President Dr. Thaweelap Rittapirom said, “Bangkok Bank was proud to join Money Expo Udonthani 2020 under the concept of “Bangkok Bank Wealth Journey” to provide financial products and services for customers in Udonthani and neighboring provinces including savings, investment advice, loans and supportive measures for those affected by the COVID-19 outbreak from Bangkok Bank financial experts and leading partners.”

For the safety of attendees, the Bank organized the event with measures to prevent the spread of COVID-19 in accordance with the rules of the Centre for COVID-19 Situation Administration (CCSA) and the organizer with the support of 35 staff. Everyone inside the booths will wear masks and face shields, and there will be hand sanitizer available. Tables and chairs will be set up in line with social distancing rules and equipment inside the booth will be cleaned with alcohol every 2 hours.

For this year’s highlights, the Bank offers a variety of products and services including loans, insurance, credit cards, deposit accounts and property for sale. The Bank also provides financial experiences for a digital lifestyle in a cashless society that will help consumers manage their finances more conveniently and quickly. These products include Bangkok Bank Mobile Banking which has recently been updated to better respond to the needs of customers, BeMerchant NextGen – an application for merchants that allows their customers to make cashless payments via QR Code, and Bualuang Smart Bill Payment – a solution for SME businesses to offer a one-stop payment service with QR Codes via the Bangkok Bank Mobile Banking system.

In addition, the Bank is offering products that increase the potential for wealth generation and deal with risks in uncertain situations that cover investment, credit, and insurance. These products include mutual funds; Super Savings Fund (SSF) – a long-term investment strategy with tax benefits; Be1st Smart card that allows a cashless society to operate securely; Bancassurance; and Bualuang Property as well as credit card and SME loans.

The Bank has launched measures to help debtors to overcome the COVID-19 situation. The Bank is ready to help customers get through the crisis by providing useful advice and guidelines to ease the burden of retail customers and SMEs. Supportive measures for Bualuang loan and unsecured personal loan customers include a 3-month loan holiday and at least a 30% reduction in installments. The Bank also helps ease the burden of retail customers by reducing the minimum installment payment rate from 10% to 5% until December 31, 2021 for all types of Bangkok Bank credit cardholders. Customers can ask for advice on the various measures as well as financial planning directly from bank staff and partner companies at the event.

Furthermore, business customers who use loan services of Bangkok Bank and other financial institutions with a credit limit of 50-500 million baht can apply for the BOT’s DR BIZ project. Bangkok Bank has joined the project that aims to increase the efficiency of debt management for all financial institutions in an integrated and comprehensive manner. The project, which helps customers to survive the current challenging situation, includes fixing old debt such as reducing installment payments, extending debt repayment periods, adjusting conditions to suit customer needs and/or setting the appropriate grace periods and installment periods. In addition, the project also provides new loans to promising debtors with a clear business plan, intention to conduct business seriously, and good debt repayment behavior to help their business move forward. The DR BIZ project is open for applications until December 31, 2020. Those interested in participating this project can ask for more information at the Bangkok Bank booth at the event.

This year's promotional activities include free Body Composition check-ups from Bangkok Hospital Udon worth 599 baht and e-Stamp collection via QR Code or when applying for products and services at the event. These activities are organized to offer digital experiences in line with the New Normal era while creating a fun atmosphere by providing special prizes and gifts for customers at the event, including:

• One “Welcome Tote Bag” when registering for the event via QR Code and adding Bangkok Bank LINE Official. In addition, get a special gift such as an umbrella or multipurpose box worth 250 baht, when applying for the bank’s products that meet the conditions through e-Stamp collection
• One gift voucher worth up to 1,000 baht when applying and paying for life insurance premiums according to the conditions
• One Blue Bag worth 390 baht, plus a free survey and assessment fee worth 3,210 baht and a credit management fee when booking properties for sale at the event
• More “Rewards” when applying for Bangkok Bank Mobile Banking and entering a special code through the mobile application
• One “Welcome Gift Limited Edition” from LINE FRIENDS worth 890 baht and a discount coupon worth 500 baht every month via Rabbit Line Pay when applying for a Be1st Smart Rabbit LINE Pay Card
• One “Tote Bag Limited Edition” worth 195 baht when applying for BeMerchant NextGen

“The current challenging situation has resulted in consumers adjusting their behavior to the New Normal era, whether it is receiving information through online media or using digital platforms as the main channel for transactions. Studying and understanding consumer data and insights from the past seven years has enabled the bank to target consumers with products that perfectly meet their needs. During the COVID-19 situation, people are increasingly paying attention to financial planning, which is not only about creating wealth but also ensuring security under rapidly changing global circumstances. Therefore, the Bank and our subsidiaries offer a wide range of products to meet the needs of customers including those who want to save money, to invest in various ways, who need access to credit, and those affected by the COVID-19 situation who want to access banking assistance measures. The Bank also offers real-time access to the same products, services, and promotions on the organizer's online website, www.moneyexpoonline.com to provide greater convenience to consumers in Udonthani and neighboring provinces while cementing its status as a “Trusted Partner” ready to support customers in every situation.”

Visitors to the Bangkok Bank booth could inquire about products and services, request financial and investment advice, apply for services, and receive promotions and special souvenirs. Money Expo Udonthani 2020 was held from October 9-11, 2020 at Udonthani Hall, Central Plaza Udonthani.

 

Bangkok Bank received in-principle approval from OJK to integrate its three Indonesian branches into its subsidiary PT Bank Permata Tbk (“PermataBank”), which has more than 300 branches. This reinforces Bangkok Bank’s position as the Thai bank with the largest international network.

Bangkok Bank President Chartsiri Sophonpanich said the bank received in-principle approval from the Financial Services Authority of Indonesia (OJK) to integrate its three Indonesian branches including Jakarta, Surabaya and Medan into its subsidiary PT Bank Permata Tbk (“PermataBank”), which has more than 300 branches in 62 cities across Indonesia and has led Bangkok Bank to be the Thai bank with the largest international network. The contribution of international loans to the bank’s total loans increased from 17% to 25% as a result of the investment in PermataBank. This aligns with the Bank’s strategy for stable and sustainable growth.

“The integration was a condition of OJK’s approval for Bangkok Bank to acquire an 89.12% shareholding in PermataBank on May 20, 2020. The process, which is expected to be completed within December this year, marks a significant milestone in Bangkok Bank’s history and will take its strategy of creating value through regional expansion to another level as well as strengthening the Bank’s foundation. This will not only support Bangkok Bank and PermataBank customers in Indonesia but provide our regional customers with new growth opportunities and a broader range of products and services suited to their needs while delivering value for our shareholders.”

Mr. Chartsiri added that the integration, which is expected to be completed within December this year, will provide Bangkok Bank’s customers in Indonesia with access to a more complete and comprehensive banking experience through PermataBank’s network of more than 300 branches across Indonesia and its retail, Sharia, financial services that comply with Islamic law, and best-in-class digital banking services, as well as wider access to rupiah financing. These services were not previously available through Bangkok Bank Indonesia.

“Bangkok Bank has been present in Indonesia for more than 50 years and opened its first branch there in Jakarta in 1968. Bangkok Bank’s acquisition of PermataBank will enable both banks to leverage each other’s expertise and strengths in areas such as supporting large corporates and SMEs to expand their businesses. In particular, Bangkok Bank’s strong international network and relationships with top corporates across Asia, as well as its expertise in international trade finance services and industry knowledge will enable PermataBank to support its clients with high quality financial products and services and to access markets outside Indonesia through Bangkok Bank’s network in Thailand and other countries. Meanwhile, Bangkok Bank is committed to supporting customers across industries, including the agriculture and automotive sectors, in achieving its business goals and promoting financial inclusion and financial literacy,” Mr. Chartsiri said.

About Bangkok Bank

Bangkok Bank, established in 1944, is Thailand’s largest bank by total assets (Baht 3,806.3 billion or US$123.2 billion as of June 2020) and the 6th largest Southeast Asian bank by total assets. A leading diversified regional bank in Southeast Asia, it has more than 17 million customer accounts and 1,000 branches in Thailand. It is Thailand’s most international bank with more than 300 branches in 14 economies outside of its home market. Bangkok Bank has a presence in nine ASEAN countries as well as branches in Hong Kong, Japan, Taiwan, the United Kingdom and the United States. Its major international subsidiaries are PermataBank, Indonesia’s 12th largest bank by total assets, Bangkok Bank (China), with six branches providing coverage across the major regions in China, and Bangkok Bank Berhad, with five branches across Malaysia.

About PermataBank

PermataBank is Indonesia’s 12th largest bank by total assets (as at December 31, 2019) and Bangkok Bank’s largest investment. Bangkok Bank completed acquisition of 89.12% of PT Bank Permata Tbk (“PermataBank”) on May 20, 2020. It provides comprehensive financial services to more than 3 million customers across Indonesia through its network. Permata is a pioneer of Indonesia’s mobile banking and mobile payment technology, including its PermataMobile X application which has more than 200 innovative features.

 

Bangkok Bank Executive Vice President, Head of Provincial Business Banking Chonganan Anantasak took a team from the Bank of Thailand’s Supervision Group 1 under Banking Supervision Department 1 led by Senior Director Yongsak Seanglaw to visit three of Bangkok Bank’s SME customers to get a briefing about the COVID-19 situation and ideas on how to mitigate its effects on businesses. The customers were Mana Orchid Farm Managing Director Eaknat Kujaroenchaimanatee, representing the large Nakhon Pathom orchid farm, Thailand’s leading source of knowledge and development of dendrobium orchids for domestic sales and export to foreign countries; Sense of Place Managing Director Mitchai Phongnetvilai, operating the riverside café and restaurant, a trendy new check-in destination in Ratchaburi; and Raya Green Coconut Company Limited Managing Director Sanya Jaemjaroon, repersenting Ratchaburi manufacturer of coconut products and processed coconut water for export. These three customers have felt the effects of the COVID-19 crisis but have managed to survive and even thrive despite the situation.

 

Bangkok Bank reached out to the younger generation by joining the CAT TSHIRT7 festival and offering 40 baht discounts for T-shirt purchases from any merchant in the festival when scanning to pay using Bangkok Bank Mobile Banking during September 26-27, 2020. The festival was held at the 2nd and 3rd floors, Airport Rail Link, Makkasan Station from 11.00 a.m. onwards.

Bangkok Bank Executive Vice President Prassanee Ouiyamaphan said Bangkok Bank featured booths at Cat Radio’s CAT TSHIRT7 festival. The festival which is popular among young people has been held annually for seven consecutive years. This year’s festival was in a space twice the size of last year and had many interesting activities including sales of Limited Edition T-shirts designed by more than 100 artists and designers, a fashion show, and exclusive concerts on two stages by 20 bands namely Whal & Dolph, Violette Wautier, Ink Waruntorn, Hugo, Dept, Stamp, scrubb, Slur, Better Weather, Zom Marie, Greasy Cafe, BKC Bas - Kimmon - Copter, kiankailaewanich, Nont Tanont, ALIZ, Moving and Cut, Tilly Birds, CGM48, Safeplanet, Death of a Salesman, TELEx TELEXs, Mew Suppasit, Lomosonic and many more.

Bangkok Bank booths provided an account opening service using a Citizen ID card to verify identity, a lucky draw for gift vouchers from Starbucks, The Mall, Tesco Lotus, and many other prizes. To go in the draw customers simply needed to show an e-slip from a transaction made using Bangkok Bank Mobile Banking (each person can get one draw). Visitors to the Bank’s booth also had a chance to meet the artist Greasy Café, who designed Limited Edition T-shirts for the Bank to give away to lucky persons in the festival. The Bank also offered 40 baht discounts for T-shirt purchases from any merchant in the festival using scan to pay on Bangkok Bank Mobile Banking.

“Bangkok Bank joined the CAT TSHIRT7 festival to gain exposure to a wider group of younger people and enhance the Bank’s Brand Engagement. We want to extend the Bank’s customer base by making it easy for them to open an account and providing a better experience for Bangkok Bank Mobile Banking users through the activities and promotions the Bank offered customers at the festival. The Bank expects good results as 15,000 tickets were sold this year, even more than previous years when about 10,000 tickets were bought”, Mrs. Prassanee said.

 

Bangkok Bank Executive Vice President Pipat Assamongkol (3rd from right), Bangkok Bank Senior Vice President and Trade Finance Center Manager Kajohnsak Manaviriyakul (3rd from left) and Trade Finance Center team members celebrated their success as the Bank won four awards from three world-class publications.

The awards are the Best Trade Finance Provider in Thailand and Best DLT Platform for Trade Finance from Global Finance magazine; the Best Trade Finance Bank in Thailand for the 14th consecutive year from Alpha Southeast Asia magazine; and Thailand Domestic Trade Finance Bank of the Year for the 6th consecutive year from Asian Banking and Finance magazine.

They reflect Bangkok Bank’s excellence and capabilities as a trade services provider, understanding of customers’ needs, and expertise regarding the global trade situation. The Bank’s financial stability and technology innovations support the speed, security, data accuracy and good governance of its trade services.

 

Bangkok Bank received two top awards from Money & Banking Awards 2020 organized by Money & Banking Magazine — “Bank of the Year 2020” and “Financier of the Year 2019” for Mr. Chartsiri Sophonpanich. This is the second time that Bangkok Bank has won both these awards in the same year – the first time was in 2001.

Bangkok Bank Director and Executive Vice President Thaweelap Rittapirom said that it was a great honor for the bank to receive two awards from Money & Banking Awards 2020, comprising “Bank of the Year 2020” and “Financier of the Year 2019” for Mr. Chartsiri Sophonpanich. This is the second time that Bangkok Bank has won both these awards in the same year – the first time was in 2001.

It is the 14th time that the Bank has won the Bank of the Year award since it was first announced in 1985. The Bank’s net profit in 2019 was the third highest among Thai commercial banks at 35.8 billion baht, up 1.4% from the year before, representing the highest net profit of 18.76 baht per share and the highest book value per share of 225.36 baht. In addition to its high profitability, Bangkok Bank was recognized for its prudent and steady approach in allocating reserves for doubtful accounts. The Bank’s allowance of doubtful accounts was the highest among the banks at 8.14% which strengthens its reserves and maintains its Capital Adequacy Ratio at a prudent level. The Bank’s Tier 1 capital adequacy ratio (BIS) was 17.01%, the third highest level among Thai commercial banks. Meanwhile, the Bank still aims to support customers to be strong, competitive, and ready for challenges, especially during the COVID-19 situation. At the same time, the Bank places great emphasis on creating new products and services, developing modern technology to increase the efficiency of its business, and forming partnerships to meet the ever-changing needs of its customers. One of the Bank’s most important milestones in 2020 was the acquisition of Permata Bank, the 12th largest commercial bank in Indonesia by total assets with more than 300 branches in 62 cities across the country.

For the “Financier of the Year 2019” award, the judging panel resolved to give it to Bangkok Bank President Chartsiri Sophonpanich. This is the second time that he has won this award – the first time was in 2001. The qualifications for Financier of the Year award cover four criteria – being a visionary and modern professional financier; being honest to the profession; creating sustainable growth for the organization; and being responsible to society and doing good for the public. The judging panel unanimously agreed that given the global economic slowdown and the digital disruption to the banking business, Bangkok Bank, under the leadership of Chartsiri Sophonpanich, has been able to stand strong amid the turmoil. He combines qualities of strength and resilience with the ability to see opportunities to serve the new generation. Meanwhile, he supports the existing base, including both corporate and consumer banking customers, by working closely with partners to continuously develop financial innovations for the organization’s sustainable growth.

“It's the honor and pleasure of the bank’s Board of Directors, executives and employees who have played an important role in the Bank’s success to receive the awards from Money & Banking magazine – a leading and trusted investment finance magazine which is considered the most read economic journal in Thailand. The Bank is committed to using its knowledge and expertise as well as advanced technology to support customers, shareholders, communities, and society as “a trusted partner and reliable close friend” to provide financial stability. In particular, the Bank aims to help customers and communities get through current and future challenges with the vision of being the Bank that provides quality financial services to meet customer needs with efficient personnel and modern technology as a leading bank in Asia,” said Mr. Thaweelap.