Challenging opportunities for your career development and growth
Brighten up for your future success
Bangkok Bank’s news and activities
Bangkok Bank postpones system maintenance schedule. All the Bank’s services are available as usual.
July 22, 2021
Reference is made to Bangkok Bank’s announcement of temporary closure of services for system maintenance to enhance service efficiency from Saturday, July 24, 2021 at 10:30 p.m. to Sunday, July 25, 2021 at 10:30 a.m.
The Bank would like to postpone the above system maintenance schedule to comply with the current situation and respond to measures and practices according to Center for Covid-19 Situation Administration (CCSA)’s guidelines for the control and prevention of Covid-19 until the situation is resolved. The Bank will advise the new schedule in the future.
Therefore, you will be able to use the Bank’s services as usual.
We apologize for any inconvenience caused. For more information, please call Bualuang Phone 1333 or 0 2645 5555.
Bangkok Bank reported net profit of Baht 13,280 million for the first half of 2021
July 20, 2021
Bangkok Bank provides urgent relief measures offering a two-month loan payment holiday to help customers who have to close their businesses in line with government measures
July 15, 2021
Registrations can be made online from July 19.
In response to BOT measures, Bangkok Bank has launched an urgent two-month loan payment holiday to help business operators and consumers affected by the government’s recent lockdown measures. Registrations can be made through several service channels including online at www.bangkokbank.com and via Bangkok Bank Mobile Banking from July 19, 2021 to August 15, 2021. Previous relief measures offered by the Bank will remain in place until December 31, 2021. This highlights the Bank’s commitment as a trusted partner who is working to help customers through this difficult time.
Bangkok Bank Director and Senior Executive Vice President Suvarn Thansathit said Bangkok Bank is responding to the BOT’s guidelines on assisting its borrowers who have had to close their businesses to comply with the government’s recent lockdown measures. The Bank has launched an additional relief measure by offering a two-month loan payment holiday. Registrations can be made on several channels from July 19, 2021 to August 15, 2021.
“Eligible customers are those with SME loans and consumer loans who live in dark-red zone provinces and other affected areas who have had to close their businesses in line with elevated restrictions to control the spread of Covid-19. New restrictions have been imposed in 10 provinces: Bangkok, Nakhon Pathom, Narathiwat, Nonthaburi, Pathum Thani, Pattani, Yala, Samut Prakarn, Samut Sakhon and Songkhla. Customers can request assistance at Bangkok Bank business centers and branches nationwide, Bualuang Phone 1333 or 0 2645 5555, www.bangkokbank.com and via Bangkok Bank Mobile Banking.
Customers whose businesses are able to stay open but have experienced reduced income due to the government’s measures to prevent further Covid-19 spread can contact the Bank for advice and support tailored to their unique situation.
Mr. Suvarn added that the Bank will extend its existing supportive measures to December 31, 2021 to support all groups of customers. The Bank is focused on providing support to all customer groups in a timely manner. When the government announces additional measures to prevent further Covid-19 spread, the Bank will study the impact on customers and prepare measures or policies to ensure comprehensive support. In the meantime, the Bank will continue its regular policy to support and help customers through any difficult situation. The Bank is a trusted partner who stays close to customers in all situations.
Customers whose businesses are affected by Covid-19 outbreak can check for more information about the supportive measures and request support from the Bank’s business centers at branches nationwide, by calling Bualuang Phone 1333 or 0 2645 5555, by registering online at https://www.bangkokbank.com/COVID19-Update, or via Bangkok Bank Mobile Banking. Customers who still have the ability to repay their debt can use regular services and make loan repayments as usual.
Bangkok Bank has offered scholarships to MA students in Business Economics (English Program), Thammasat University for 14 consecutive years
July 12, 2021
Bangkok Bank Vice President for Public Relations Suwit Indrachalerm (2nd from right), Metropolitan Consumer Banking’s Regional Manager 9 Sirikun Chaiyasing (right) and Assistant Branch Manager of Thammasat University Rangsit Campus Lalita Thongchang (left) presented a scholarship to Isaree Saweangsiriphon (2nd from left), a student in the Master of Arts in Business Economics (English Program), Faculty of Economics, Thammasat University. This is the 14th year Bangkok Bank has supported students in this program for the benefit of the university and the country in general. The scholarship presentation ceremony was held at room 403, 4th floor, Faculty of Economics building, Thammasat University (Tha Phra Chan Campus), and was joined by Assistant Professor Dr. Supachai Srisuchart, Dean of the Faculty of Economics, Thammasat University.
The graduate program was founded by Professor Dr. Puey Ungphakorn in 1969 to provide a high-quality, full-time program on par with international standards.
Bangkok Bank Mobile Banking adds new features to match trends in mobile banking, investments, financial transactions and the digital lifestyle
July 08, 2021
Bangkok Bank Mobile Banking is continuously adding new features to meet the needs of mobile investment and financial transactions while providing financial services anytime, anywhere to meet today’s digital lifestyle. Highlights include mutual funds account opening, international funds transfers, and transactions via Foreign Currency Deposit (FCD) account and account re-activation with an account number and facial authentication in line with the trends of mobile banking.
Bangkok Bank Executive Vice President Prassanee Ouiyamaphan said that the Bank continues to develop its friendly and accessible platform for users in line with the “Same, same but different because we understand you better” concept.
Recently, Bangkok Bank Mobile Banking has updated its new features to enhance the experience and meet customer’s needs in various applications covering the following areas:
Enhance your investment experience: Invest more easily with mutual funds account opening for current users of Bangkok Bank Mobile Banking. This function enables quick mutual fund account opening for general funds and tax saving funds of BBL Asset Management and Bangkok Capital Asset Management. This function also allows customers to make a first-time buy order for a new fund or during an IPO period without visiting a branch.
For scripless bonds, not only can customers subscribe to the new bonds, but they can also display account details of government bonds, including bond details and subscription history, without having to update the bond passbook at a branch.
Enhance your international financial transaction experience: Make international funds transfers more easily via SWIFT in 17 currencies to 124 countries worldwide with a daily transfer limit up to 1.5 million baht with lower fees compared to making the transaction at a branch. Customers can make international funds transfers immediately without applying for the service or submitting any documents.
In addition, the FCD account has extended funds transfers to 14 currencies with a transfer limit of 3 million baht per transaction with no daily limit. This enables customers to better manage cash flow and foreign exchange risk.
Enhance Digital Experiences and Lifestyles: More convenience and a streamlined digital lifestyle experience. Safely reactivate the application on a new mobile phone without the need to visit branches or ATM by downloading the application, entering your account or debit card number, and verifying your identity with facial authentication using the application. New features have also been added to fit your preferences: Bill Alert – never miss any payments again; and Note – categorize your expenses and insert stickers, emoji and special characters. In line with the reopening of the country, the Bangkok Bank Mobile Banking app also allows customers to purchase travel insurance and receive their policy via email after a successful transaction.
Bangkok Bank also makes it possible for customers to make financial transactions without any restrictions on time and place as well as providing them with convenient and safe financial services. Customers can now open an e-Savings account anytime, anywhere. New customers who do not have a Bangkok Bank deposit account just need to download the Bangkok Bank Mobile Banking app, open an e-Savings account with no minimum deposit and apply for a Be1st Smart Debit Card with no charges on entry and first-year fees (From January 11 - December 31, 2021). For identification, customers need to bring along their Citizen ID card to the Be My ID service points at any Bangkok Bank branch or Kerry Express nationwide.
“We always value and listen to the voice of our customers in order to improve and deliver maximum satisfaction for users, which reflects our intention of being a "trusted partner" for customers at all times. We have never stopped developing products and services that reflect changing needs and behaviors and which use technology to reduce hassles and complexity to deliver a good experience for all groups of customers.”
Mrs. Prassanee added that current consumer behavior indicates that customers prefer to manage their transactions by themselves through smartphones, without going to a branch. According to the Bank of Thailand, in the first quarter of 2021, more than 3.2 billion transactions were made by Thais via mobile banking, up around 10 percent from the previous quarter, and 88 percent from the same period last year. The total transaction value was over 11 trillion baht, up around 10 percent from the previous quarter and 57 percent from the same period last year. In terms of the growth of Bangkok Bank Mobile Banking, the number of users at the end of 2020 increased by 17 percent from 2019, with growth of 60 percent on the number of transactions via a mobile banking platform. The Bank expects to see growth of about 30 percent in the number of users by the end of 2021, or a total of more than 13 million users, according to its target.
The Bangkok Bank Mobile Banking app is available for customers to update and use from today onwards. To follow up on the new features and other interesting information, please visit Bangkok Bank website, Bangkok Bank LINE Official or call 1333 or 0 2645 5555.
American Express and Bangkok Bank Announce Partnership to Expand American Express Card Acceptance Across Thailand
July 05, 2021
Bangkok Bank donates 90,000 bottles of drinking water to the general public and medical staff to support Covid-19 vaccination
June 28, 2021
Bangkok Bank Director and Executive Vice President Dr. Thaweelap Rittapirom (2nd from left) and Metropolitan Regional 3 Manager Miss Khanarath Kittirojjanatham (far left) donated 90,000 bottles of drinking water with the Bank’s logo to Mrs. Wanna Phermsuwan, Senior Executive Vice President of The Mall Group (2nd from right) and Mrs. Natsamon Vongkittipat, Senior Deputy Managing director of the Mall Group (far right) for the general public and medical staff at the Covid-19 vaccination center at The Mall Ngamwongwan. The Mall Group has joined the private sector network in cooperation with the Thai Retailers Association, the Thai Chamber of Commerce, Bangkok Metropolitan Administration and surrounding provinces to support the government's policy to speed up the distribution of vaccinations to people.
As a trusted partner, Bangkok Bank is ready to stand beside Thai people to face this crisis together. In addition to providing measures to help alleviate financial burdens for both businesses and retail customers, the Bank also supports government projects, including accelerating the vaccine rollout to the wider public, a national agenda to resolve this challenging situation as quickly as possible.
Bangkok Bank welcomed the Minister of Labor at Bangkok Bank Club used as a vaccination center for Social Security Fund members to build nationwide immunity against Covid-19
June 10, 2021
Mr. Suchart Chomklin, the Labor Minister, together Mr. Suthi Sukosol, Permanent Secretary of Labor, and Ms. Ampun Thuvavit, Deputy Permanent Secretary of Labour, visited and gave moral support to medical staff and working teams at the Bangkok Bank Club on Srinakarin Road which serves as a vaccination center for members under Section 33 of the Social Security Office Area 8 responsible for Bangna, Prawet, Phra Khanong and Suan Luang Districts, to accelerate the distribution of vaccinations to the wider public. They were welcomed by Bangkok Bank Senior Executive Vice President Siridej Aungudomsin, Executive Vice President Thaweelap Rittapirom, and Executive Vice President and Manager of Human Resources Division Vetit Assawamangcla.
Labor Minister Mr. Suchart Chomklin said, “We would like to thank Bangkok Bank for providing us with the Bangkok Bank Club as a vaccination center for members under Section 33, supporting us and offering convenience throughout the project by preparing the center for our use. Vaccination services for Social Security Fund members under Section 33 over the past three days has been on target, with more than 130,000 people receiving vaccinations from all 45 locations, especially on June 9, with 90% of the registered people receiving their vaccinations.”
“We have seen a few challenges such as queue management but we have worked on solving these issues to provide greater convenience to people. The Labor Ministry’s aim is to offer vaccinations to cover as many areas as possible for Thai and foreign workers. We urge Social Security Fund members who registered for the vaccine to come and get vaccinated to build herd immunity and make the most out of vaccine distribution.”
Bangkok Bank Senior Executive Vice President Siridej Aungudomsin said that as a “trusted partner”, Bangkok Bank stands beside Thai people to overcome this difficult situation. Apart from providing financial assistance, the Bank works with several government agencies to fight the pandemic. The Bank is pleased to collaborate with Bangkok Social Security Office Area 8 to accelerate Covid-19 vaccination to achieve herd immunity by providing Bangkok Bank Club as one of the six vaccination centers in Bangna, Prawet, Phra Khanong and Suan Luang Districts. Among these districts, there are 150,000 Social Security Fund members registered for vaccination. Bangkok Bank Club can accommodate 1,000 people each day. The Bank also provides drinking water for the public and medical workers and staff overseeing the cleaning of common areas and restrooms in compliance with preventive measures issued by government agencies. The center is open from 8.00 a.m. - 5.00 p.m. every day, from June 7 - July 26, 2021, for members under Section 33 of the Social Security Act.
Members under Section 33 of the Social Security Fund registered for vaccination with Bangkok Social Security Office Area 8 can get more information by calling Bualuang Phone 1333 or 0 2645 5555.
Bangkok Bank and Social Security Office provide low interest rate loans with a three-year fixed rate to enhance business liquidity and retain employment
June 08, 2021
Bangkok Bank together with the Social Security Office are providing loans to businesses with a total credit line of 30 billion baht, up to 15 million baht per business entity, to boost liquidity, maintain employment and reduce costs. The loans offer low interest rates, fixed for three years at 2.75% p.a. with collaterals needed, or 4.75% p.a. with no collaterals required or guaranteed by a person or the Thai Credit Guarantee Corporation (TCG).
Bangkok Bank Director and Senior Executive Vice President Suvarn Thansathit said the Bank is joining Social Security Office for the Loan for Employment Credit Phase 2 scheme (2020-2021) to support businesses registered under the Social Security Office to access funding. The loans can help provide liquidity for businesses, retain employees who are members of the Social Security Office and sustain the businesses through the Covid-19 crisis.
With a budget of 30 billion baht, the project has provided a loan period of three years and up to 15 million baht per business entity with interest rates of 2.75% p.a. with collaterals needed and 4.75% p.a. with no collaterals required or guaranteed by a person or the Thai Credit Guarantee Corporation (TCG). However, loan approvals are subject to the Bank’s terms and conditions and businesses cannot apply for this loan to refinance existing loans.
Eligible businesses must register with the Social Security Office and have paid contribution to the Social Security Fund for at least three months as well as have been certified as an establishment by the Social Security Office. Once the loan has been approved, businesses must maintain, for the entire duration of loan, not less than 80% of Social Security Fund members in the workplace as of the date the Bank submits the credit approval report to the Social Security Office.
Mr. Suvarn added this program is another form of assistance and support for businesses to access financing and increase their liquidity. The interest rate is fixed for three years with a condition to maintain employment, which has been aimed at reducing financial burdens for business owners, allowing employees to have continued income and partly helping to reduce the impact on the economy.
“At present, most businesses are being affected by the Covid-19 situation. With understanding and care, Bangkok Bank would like to play our part in helping businesses of all levels to be able to access financial services and lending to strengthen liquidity. The Bank has offered direct assistance and provided financial support through various measures initiated by government agencies such as the Bank of Thailand's loan rehabilitation measures and the Social Security’s Loan for Employment Credit Phase 2 scheme. As a trusted partner, the Bank is ready to give advice and help customers in all situations," said Mr. Suvarn.
For more information or applications to the Employment Promotion scheme, please contact Bangkok Bank’s relationship officers at our business centers. Loan applications can be submitted from now to December 31, 2021, or until the issued loan amount has been reached. Customers interested in participating in these measures or other measures of the Bank can look for more information on Bangkok Bank channels including Bangkok Bank website, Bangkok Bank LINE Official or call Bualuang Phone 1333 or 0 2645 5555.
Bangkok Bank joins Bangkok Social Security Office Area 8 to open the Bangkok Bank Club as a vaccination center for Social Security Fund members
June 07, 2021
Bangkok Bank Executive Vice President Thaweelap Rittapirom expressed that Bangkok Bank and Bangkok Social Security Office Area 8 join hands to support the government on accelerating Covid-19 vaccination to build the country’s herd immunity by providing the Bangkok Bank Club as a vaccination center for members under Section 33 of the Social Security Act. The Bank has prepared the venue to offer drinking water to those who come for the vaccine and medical staff and has provided staff to help clean common areas and restrooms in the club to prepare for the project, which will last for almost two months.
The vaccination center at Bangkok Bank Club is located in Soi Pramote on Srinakarin Road. It serves as one of six vaccination centers by the Bangkok Social Security Office Area 8 who is responsible for Bangna, Prawet, Phra Khanong and Suan Luang Districts. Within these districts, there are 150,000 social security members registered for vaccine. The Bangkok Bank Club facility in Bangna can accommodate 1,000 people each day and is under strict preventive measures issued by government agencies. The center is open from 8.00 a.m. - 5.00 p.m. every day, from June 7 - July 26, 2021 for members under section 33 of the Social Security Act.
“As a trusted partner, Bangkok Bank is ready to stand beside and face this crisis together with Thai people. We do not only offer assistance measures to help alleviate financial burdens for both businesses and retail customers, but also support government projects, especially the acceleration of the mass vaccination rollout. This is one of the national agenda items that all parties are able to contribute to in order to get through this difficult situation as quickly as possible,” said Mr. Thaweelap.
Deputy Permanent Secretary of Labour Ms. Aumpun Thuwawit added that the vaccination center for members under Section 33 of the Social Security Act at the Bangkok Bank Club is the 14th out of 45 centers. The vaccine offered is Astra Zeneca. To receive the first dose of the vaccination, members will have to go through six steps: checking the member’s right to receive the vaccine, registration, health and blood pressure check-up to make sure that member is in good health, recording the member’s information in the system, receiving the vaccination, and moving to the rest area to observe any symptoms for approximately 30 minutes. If there is no sign of any side effects after that, members can go home and return for their second dose at the scheduled time at some point in the following three months.
Members under section 33 who have registered for a vaccination can check the details regarding the vaccination service points at Bangkok Bank Club through all Bangkok Bank channels, including Bangkok Bank website, Bangkok Bank LINE Official, or ask for more information at Bualuang Phone at 1333 or 0 2645 5555.
Bangkok Bank joins ShopeePay to invite Thais to add their bank accounts in ShopeePay to receive special privileges
June 04, 2021
Bangkok Bank joins ShopeePay, the mobile wallet of SeaMoney to offer easy online payment with a cashback of 30 Shopee coins.
Bangkok Bank Executive Vice President Pipat Assamongkol said customers binding their Bangkok Bank account to a ShopeePay account and topping up with 500 baht will receive a Shopee coin cashback to be used as a discount. The discount is valid in the ShopeePay and Shopee applications and can be applied for a purchase made with any merchant. The offer is available for new customers adding a Bangkok Bank account for the first time and existing customers with the following details:
Bangkok Bank joins Thailand Post to expand banking agent coverage and increase channels to reach new customers while enhancing comprehensive services
June 01, 2021
Bangkok Bank has developed more comprehensive financial services by joining Thailand Post to expand banking agent coverage and increase touchpoints through a nationwide network of post offices aiming to reach new target group with a promotion of 50% discount on fees until August 31, 2021.
Bangkok Bank Executive Vice President Prassanee Ouiyamaphan said that one of the Bank's key goals is to develop facilities for all target customers so that they will be able to access the Bank’s services at any time and have a good experience doing so. To this end, the Bank has continuously developed physical and digital platforms to be in line with the lifestyle of each customer group. At the same time, the Bank has placed great importance on collaborating with partners to increase touchpoints through banking agents. The Bank has joined with many leading partners such as convenience stores and supermarkets to help customers make instant financial transactions as needed at more than 15,000 service points throughout the country, all of which have been well received by customers.
Mrs. Prasanee added that the Bank has recently expanded its collaboration with Thailand Post to increase its banking agent service points through a network of more than 1,200 post offices nationwide. The pilot begins with cash deposit services at the post office during business hours, with new services following in the next phases. The Bank is focused on delivering convenience in line with a digital lifestyle to provide a seamless experience to all banking service platforms and will carry on the expansion of its banking agents through the collaboration.
Thailand Post Senior Executive Vice President of Marketing Communication and Customer Service Patida Pananond said that Thailand Post partnered with leading banks in 2011 to begin offering banking agent services under the name of Bank@POST. The service has been well received, especially the ability to make cash deposits to bank accounts at post offices across the country, as it offers a convenient, fast and secure service that mirrors a transaction made at the Bank. With Thailand Post’s advantages, abilities and nationwide network coverage, banking services at post offices can be accessible for everyone. Our collaboration with Bangkok Bank is proof that we can answer customers’ increasing needs as well as help Bangkok Bank expand its customer base. We are planning to leverage more financial services at post offices and are ready to partner with new banks to be another financial channel for customers from all walks of life in many areas.
To deposit cash to a Bangkok Bank savings or current account, customers will need to present a Citizen ID card, fill in a deposit form and hand them to an officer at deposit service counter. The maximum deposit limit is 30,000 baht per transaction with a maximum amount of 60,000 baht per day per ID card number. Bangkok Bank customers can now visit more than 1,200 post offices nationwide to do their cash deposits. A service fee of 10 baht per transaction (normal fee of 20 baht per transaction) is available as a special promotion from now until August 31, 2021.
For more information, please visit Bangkok Bank website, Bangkok Bank LINE Official or call Bualuang Phone 1333 or 0 2645 5555.
Bangkok Bank proactively introduces financial rehabilitation measures while setting a loan target of 15 billion baht for customers in all business groups
May 28, 2021
Bangkok Bank President Chartsiri Sophonpanich said the Bank is continuing to take close care of its customers, especially during the Covid-19 outbreak which has widely impacted all business sectors. The Bank understands its customer’s needs and has been providing support to solve their short-term liquidity problems so they can continue their business operations. Since the Bank of Thailand (BOT) and the Ministry of Finance have launched financial rehabilitation measures and debt restructuring programs to help businesses affected by the third wave of Covid-19, Bangkok Bank staff have proactively reached out to business owners nationwide to provide advice and ensure they understand the measures so they can benefit from the support in a timely manner. These efforts were well received by customers. With a lending target of 15 billion baht, the Bank’s staff and working systems are ready to support the government measures in helping bank customers, the same way it has previously supported other government policies.
“The Bank has already helped tens of thousands of business owners affected by Covid-19 sustain their businesses through difficult times, which also benefits any business partners, by helping with the adjustment of debt repayments and debt restructuring according to their ability. We have also provided additional loans using soft loans under the measures of the BOT and Ministry of Finance as well as partial loans to boost business liquidity and support employment. When the government launched these extra measures, the Bank was ready to fully provide continuous support.”
Bangkok Bank has placed high importance on looking after affected business customers in line with their issues and supporting them in three phases. The first phase is providing liquidity to sustain the business and employment. The second phase is helping with working capital when businesses have recovered, as customers will need revolving funds to improve their services and produce goods to meet orders. The third phase is supporting their plans when businesses reach a certain point and may need to adjust their business model to suit the changing business environment and market needs. These assistance measures have emphasized Bangkok Bank’s status as a “Trusted Partner and Reliable Close Friend” who stands by your side and is ready to support customers at any time with measures from both the government and the Bank.
The most recent financial rehabilitation measures by the BOT and Finance Ministry are the soft loan facility aimed at increasing liquidity for affected businesses while helping their operations recover with more flexible conditions. Existing customers with a credit line of no more than 500 million baht can seek additional loans of no more than 30% of the credit line as of February 28, 2021. The total amount cannot be more than 150 million baht when combined with any loans from the previous soft loan royal decree. New customers who have no credit line with any financial institutions can obtain loans of up to 20 million baht with credit lines from all financial institutions being taken into account. During the first five years, an average interest rate of no more than 5% per year will be charged with an annual interest rate of 2% during the first two years and an interest subsidy by the Finance Ministry for the first six months. Bangkok Bank waives relevant fees in applying for the loan to support businesses in overcoming this difficult situation. In addition, Thai Credit Guarantee Corporation (TCG) will provide loan guarantees for all borrowers with a fee of 1.75% per year while the government will provide a subsidy for part of the fee.
The second measure is the asset warehousing scheme aimed at alleviating financial pressure of viable businesses affected by Covid-19 which require a long time to recover by enabling them to transfer their collateral as repayment to the bank at an agreed price. Businesses may lease their assets from the Bank to continue operations at the agreed price and have the first rights to repurchase their collateral after 3-5 years.
Business owners interested in participating in these measures or other measures of the Bank can contact the Bank’s relationship officers, branches or business centers or look for more information from Bangkok Bank channels including Bangkok Bank website, Bangkok Bank LINE Official or call Bualuang Phone 1333 or 0 2645 5555.
Bangkok Bank extends assistance to retail customers to December 31, 2021 in line with the BOT’s relief measures
May 20, 2021
In response to the BOT’s phase three relief measures Bangkok Bank is extending its assistance period to December 31, 2021. Measures to reduce customers’ financial burden include extending the credit limit, consolidating debt and tailoring solutions, emphasizing its status as the “trusted partner” for customers in all situations.
Bangkok Bank Director and Senior Executive Vice President Suvarn Thansathit said that in line with the BOT’s phase three relief measures to help the retail customers of financial institutions who are affected by Covid-19, Bangkok Bank is extending the period for these customers to request assistance from June 30, 2021 to December 31, 2021. The assistance measures cover credit card customers and personal loan customers under supervision as well as mortgage and home equity loan customers.
“The Bank is committed to taking care of customers by giving them relief that can support them during difficult situations such as the during the Covid-19 epidemic. All retail customers, including those who have previously received assistance from the Bank but who are still experiencing difficulties due to the most recent outbreak, can request additional support.”
Mr. Suvarn said that the Bank offers many assistance measures to retail customers to reduce their short-term financial burden so they have sufficient money to live on. The measures are tailored to suit each customer’s situation and include reduced installment payments, loan holidays for principal payments, loan holidays for principal payments plus pay partial interest, loan holidays for installment payments, longer repayment terms, and switching from short-term liquidity loans to long-term loans. All credit cardholders are automatically eligible for the minimum repayment rate until 2022.
Customers with mortgages can opt for repayment holidays, lower installment payments, adjust the repayment conditions, and extend the term of their loans. They may also consolidate their debts by combining other unsecured loans with their Bangkok Bank home loan to reduce the interest burden from unsecured loans.
“The Bank understands and cares about its customers, especially in the current situation when they are having difficulties in living and working. Since last year, the Bank has gradually delivered various support measures to reduce the financial burden of customers and has now extended the assistance period. This is to ensure that our customers are well taken care of by the Bank that has always been their “trusted partner” staying by their side in all situations,” said Mr. Suvarn.
Affected customers can get more information about the measures and make their loan request via https://www.bangkokbank.com/COVID19-Update, or visit a bank branch. Meanwhile, customers who are not severely affected or able to pay loan installments can also apply for loans and make loan repayments as usual.
For more information, please visit Bangkok Bank website, Bangkok Bank LINE Official or call Bualuang Phone 1333 or 0 2645 5555.
Bangkok Bank warns customers to beware of phishing requests for information through SMS, email or social media with 5 safety guidelines
May 17, 2021
Bangkok Bank Executive Vice President Prassanee Ouiyamaphan said that currently criminals are using various methods to pretend to be a bank in order to request personal information via the Internet, in what is known as “phishing”. They have sent SMS or emails asking customers to edit their personal information to confirm transactions. In the most recent method, criminals have sent an SMS to inform customers that they have received money from the Bank, and asked customers to add friend on “LINE” to get personal information. Or the criminals will send a message through customers’ emails by referring to themselves as the Bank's authorized representative who handles mistaken payment transactions to trick customers into confirming their personal information and giving a copy of their Citizen ID. These will allow criminals to perform financial transactions on customers’ behalf, particularly the transfer of funds from accounts by use of information provided by the customer through this fraudulent means of phishing.
Bangkok Bank Mobile Banking 2021 launches its “Same, same but different because we understand you better” concept to meet customers’ functional and emotional needs and expand its user base
May 13, 2021
Bangkok Bank Mobile Banking is launching its new version this year with a “Same, same but different because we understand you better” concept and introducing six video clips to create a friendlier experience for customers. The new version not only showcases outstanding features on the platform to respond to customers’ functional and emotional needs, but also creates closer, easier and more relevant access for a growing number of users and new generations, with the Bank’s aim to increase its user base to more than 13 million users.
Bangkok Bank Executive Vice President Prassanee Ouiyamaphan said Bangkok Bank Mobile Banking had a major design revamp mid-last year, becoming more modern and user-friendly to support user behavior in the New Normal and provide an enhanced experience to users. New features have been added to ensure that the platform understands and fulfills user needs and experiences, as well as comprehensively accommodates various financial transactions. The platform offers a wide variety of investment features for investors and privileges and promotions to help users achieve digital lifestyles in line with the needs of all user groups.
In addition to fulfilling functional needs for all groups of users by enhancing the platform’s capabilities, Bangkok Bank Mobile Banking version 2021 also offers customer-centric storytelling through six videos to communicate with customers. The “Same, same but different because we understand you better” concept intends to reach out to the younger generation and wider audiences to generate awareness and brand engagement on both functional and emotional dimensions.
The story in the videos positions Bangkok Bank with a more friendly and understanding image for its customers, using funny storytelling to meet the preferences of Thai people, especially the new generation, to get more acceptance and engagement from content sharing. There are a total of six videos, divided into five short feature videos and one hero video. The feature videos focus on building awareness and learning of features on the Bangkok Bank Mobile Banking app such as withdrawal and transfer, top up and payment, investments, rewards redemptions and online account opening. The hero video under the concept of “Same, same but different because we understand you better” aims to encourage users to get started on the app with the hashtag saying “#TryItNow” at the end of the clip. The hero video focuses on the Bank’s specific target groups, along with communication through both online and offline channels such as out of home channels in strategic areas that can reach a wide range of customers to make communications most effective.
“As a “trusted partner”, Bangkok Bank has always focused on listening and striving to create the greatest satisfaction for its customers. Bangkok Bank Mobile Banking has been continuously in development to fulfill customer experiences and support today’s digital lifestyles. We are also adding more features to answer all needs, and adjusting the design to be easy to use and convenient to reach out to users and expand to new customer groups, especially the younger generation and those in provincial areas. At present, the Bangkok Bank Mobile Banking app has more than 10 million users and is expected to grow 30% by the end of this year, bringing the number of users to 13 million with an increasing proportion of the younger generation from 31.1% to 40%, enabling us to expand our user base across the country. According to the number of mobile banking transactions in February, the proportion of usage among customers in the Bangkok area accounted for 43.7%, while usage in upcountry areas accounted for 56.3%. This shows continuity and reflects our ability to continually expand our services and user base,” concluded Mrs. Prasanee.
Those interested to watch “Bangkok Bank Mobile Bangkok, change to understand you better” video clips, please visit Bangkok Bank’s YouTube channel. For other Bangkok Bank information, please visit our channels including Bangkok Bank website, Bangkok Bank LINE Official, or call 1333 or 0 2645 5555.
Bangkok Bank responds to BOT and Finance Ministry’s aim to help businesses fight Covid-19 with soft loans and asset warehousing measures
May 07, 2021
Bangkok Bank Director and Senior Executive Vice President Suvarn Thansathit said the prolonged Covid-19 pandemic affecting economic recovery and additional uncertainties have had widespread impact on businesses, with some expecting it will take several years before operations recover to their pre-Covid level. Bangkok Bank is ready to provide additional assistance to businesses in response to the BOT and Finance Ministry’s measures in two areas as follows:
Bangkok Bank pioneers real time Thailand-Singapore funds transfer via mobile numbers registered with PromptPay/PayNow to send and receive funds on a 24-hour basis, reinforcing its position as a leading regional bank
April 29, 2021
Bangkok Bank has become a pioneer in providing international funds transfer via PromptPay International between Thailand and Singapore. Customers can simply use a mobile phone number registered with PromptPay/PayNow to send and receive funds in real time on a 24-hour basis. A special fee of only 75 baht/transaction is available from April 26 to July 31, 2021. Meanwhile, the Bank is committed to improving its services to reinforce its position as a leading regional bank.
Bangkok Bank Executive Vice President Pornnit Dunnvatanachit said Bangkok Bank has joined other pioneering banks in providing international funds transfer via PromptPay International between Thailand and Singapore to facilitate customers wanting to send or receive funds between Thailand and Singapore quickly and securely. Customers can simply use a mobile phone number registered with PromptPay (Thailand) or PayNow (Singapore) to make transactions 24 hours a day via Bangkok Bank Mobile Banking. Recipients will receive the full amount of funds instantly. Bangkok Bank has also been selected as the Settlement Bank for PromptPay International service between Thailand and Singapore.
“This service is another major collaboration between the central banks of Thailand and Singapore as well as leading commercial banks in each country. It aims to provide more convenience to people in their international transactions, and requires less paperwork. Customers can simply use a mobile phone number registered with PromptPay/PayNow to make transactions. This meets the financial needs of retail customers in the digital era as they can transfer funds to their friends, purchase goods or pay for educational fees and other expenses. At the same time, Singaporeans working in Thailand or Thais working in Singapore can transfer funds to their families. Retail customers can conveniently and swiftly make transactions with much cheaper international funds transfer fees.”
Customers can make a funds transfer to Singapore via PromptPay on Bangkok Bank Mobile Banking by logging in and choosing “International Funds Transfer” then “PromptPay International”. Follow the transfer instructions and enter the recipient’s mobile number registered with PayNow. Customers can select the transfer amount in Thai baht (THB) or in Singapore dollar (SGD) with a daily transfer limit of 1,000 SGD. Once customers have reviewed and confirmed the transaction with their mobile PIN, the money will be transferred to the recipient instantly and an e-Slip will be generated as proof of transfer.
To make an international funds transfer via PromptPay to a mobile number in Singapore, the number must be registered with PayNow at selected Singaporean banks. At present, three Singaporean banks, namely DBS Bank (DBS), Oversea-Chinese Banking Corporation (OCBC) and United Overseas Bank (UOB) have participated in the collaboration.
For international funds transfer from Singapore via PromptPay between April 26 to July 31, 2021, there will be a special rate of fee of only 75 baht/transaction (normally 150 baht/transaction).
Under the collaboration, customers who hold deposit accounts at any of the three aforementioned banks in Singapore are able to transfer funds to recipients in Thailand via a mobile number registered with Bangkok Bank PromptPay instead of specifying a bank account number. The recipients will receive the full amount of money in Thai baht in real time from Singapore on a 24-hour basis. Those who want to register with Bangkok Bank PromptPay can do so instantly via Bangkok Bank Mobile Banking as well as other electronic channels.
“Bangkok Bank is committed to continuously improving its financial services to facilitate both Thai and international customers, particularly transactions via digital and electronic channels that are in line with customer behavior. For instance, it is the first Thai bank to act as a settlement bank for international transactions to provide cross border QR payment services between Thailand and Vietnam. The Bank’s move to provide international funds transfer services via PromptPay reinforces its position as the leading regional bank going forward,” said Mrs. Pornnit.
Bangkok Bank reported a net profit of Baht 6,923 million for the first quarter
April 20, 2021
Bangkok Bank raises its guard against Covid-19 with a big cleaning and launches additional preventive measures
April 16, 2021