Challenging opportunities for your career development and growth
Brighten up for your future success
Bangkok Bank’s news and activities
Bangkok Bank Mobile Banking 2021 launches its “Same, same but different because we understand you better” concept to meet customers’ functional and emotional needs and expand its user base
May 13, 2021
Bangkok Bank Mobile Banking is launching its new version this year with a “Same, same but different because we understand you better” concept and introducing six video clips to create a friendlier experience for customers. The new version not only showcases outstanding features on the platform to respond to customers’ functional and emotional needs, but also creates closer, easier and more relevant access for a growing number of users and new generations, with the Bank’s aim to increase its user base to more than 13 million users.
Bangkok Bank Executive Vice President Prassanee Ouiyamaphan said Bangkok Bank Mobile Banking had a major design revamp mid-last year, becoming more modern and user-friendly to support user behavior in the New Normal and provide an enhanced experience to users. New features have been added to ensure that the platform understands and fulfills user needs and experiences, as well as comprehensively accommodates various financial transactions. The platform offers a wide variety of investment features for investors and privileges and promotions to help users achieve digital lifestyles in line with the needs of all user groups.
In addition to fulfilling functional needs for all groups of users by enhancing the platform’s capabilities, Bangkok Bank Mobile Banking version 2021 also offers customer-centric storytelling through six videos to communicate with customers. The “Same, same but different because we understand you better” concept intends to reach out to the younger generation and wider audiences to generate awareness and brand engagement on both functional and emotional dimensions.
The story in the videos positions Bangkok Bank with a more friendly and understanding image for its customers, using funny storytelling to meet the preferences of Thai people, especially the new generation, to get more acceptance and engagement from content sharing. There are a total of six videos, divided into five short feature videos and one hero video. The feature videos focus on building awareness and learning of features on the Bangkok Bank Mobile Banking app such as withdrawal and transfer, top up and payment, investments, rewards redemptions and online account opening. The hero video under the concept of “Same, same but different because we understand you better” aims to encourage users to get started on the app with the hashtag saying “#TryItNow” at the end of the clip. The hero video focuses on the Bank’s specific target groups, along with communication through both online and offline channels such as out of home channels in strategic areas that can reach a wide range of customers to make communications most effective.
“As a “trusted partner”, Bangkok Bank has always focused on listening and striving to create the greatest satisfaction for its customers. Bangkok Bank Mobile Banking has been continuously in development to fulfill customer experiences and support today’s digital lifestyles. We are also adding more features to answer all needs, and adjusting the design to be easy to use and convenient to reach out to users and expand to new customer groups, especially the younger generation and those in provincial areas. At present, the Bangkok Bank Mobile Banking app has more than 10 million users and is expected to grow 30% by the end of this year, bringing the number of users to 13 million with an increasing proportion of the younger generation from 31.1% to 40%, enabling us to expand our user base across the country. According to the number of mobile banking transactions in February, the proportion of usage among customers in the Bangkok area accounted for 43.7%, while usage in upcountry areas accounted for 56.3%. This shows continuity and reflects our ability to continually expand our services and user base,” concluded Mrs. Prasanee.
Those interested to watch “Bangkok Bank Mobile Bangkok, change to understand you better” video clips, please visit Bangkok Bank’s YouTube channel. For other Bangkok Bank information, please visit our channels including Bangkok Bank website, Bangkok Bank LINE Official, or call 1333 or 0 2645 5555.
Bangkok Bank responds to BOT and Finance Ministry’s aim to help businesses fight Covid-19 with soft loans and asset warehousing measures
May 07, 2021
Bangkok Bank Director and Senior Executive Vice President Suvarn Thansathit said the prolonged Covid-19 pandemic affecting economic recovery and additional uncertainties have had widespread impact on businesses, with some expecting it will take several years before operations recover to their pre-Covid level. Bangkok Bank is ready to provide additional assistance to businesses in response to the BOT and Finance Ministry’s measures in two areas as follows:
Bangkok Bank pioneers real time Thailand-Singapore funds transfer via mobile numbers registered with PromptPay/PayNow to send and receive funds on a 24-hour basis, reinforcing its position as a leading regional bank
April 29, 2021
Bangkok Bank has become a pioneer in providing international funds transfer via PromptPay International between Thailand and Singapore. Customers can simply use a mobile phone number registered with PromptPay/PayNow to send and receive funds in real time on a 24-hour basis. A special fee of only 75 baht/transaction is available from April 26 to July 31, 2021. Meanwhile, the Bank is committed to improving its services to reinforce its position as a leading regional bank.
Bangkok Bank Executive Vice President Pornnit Dunnvatanachit said Bangkok Bank has joined other pioneering banks in providing international funds transfer via PromptPay International between Thailand and Singapore to facilitate customers wanting to send or receive funds between Thailand and Singapore quickly and securely. Customers can simply use a mobile phone number registered with PromptPay (Thailand) or PayNow (Singapore) to make transactions 24 hours a day via Bangkok Bank Mobile Banking. Recipients will receive the full amount of funds instantly. Bangkok Bank has also been selected as the Settlement Bank for PromptPay International service between Thailand and Singapore.
“This service is another major collaboration between the central banks of Thailand and Singapore as well as leading commercial banks in each country. It aims to provide more convenience to people in their international transactions, and requires less paperwork. Customers can simply use a mobile phone number registered with PromptPay/PayNow to make transactions. This meets the financial needs of retail customers in the digital era as they can transfer funds to their friends, purchase goods or pay for educational fees and other expenses. At the same time, Singaporeans working in Thailand or Thais working in Singapore can transfer funds to their families. Retail customers can conveniently and swiftly make transactions with much cheaper international funds transfer fees.”
Customers can make a funds transfer to Singapore via PromptPay on Bangkok Bank Mobile Banking by logging in and choosing “International Funds Transfer” then “PromptPay International”. Follow the transfer instructions and enter the recipient’s mobile number registered with PayNow. Customers can select the transfer amount in Thai baht (THB) or in Singapore dollar (SGD) with a daily transfer limit of 1,000 SGD. Once customers have reviewed and confirmed the transaction with their mobile PIN, the money will be transferred to the recipient instantly and an e-Slip will be generated as proof of transfer.
To make an international funds transfer via PromptPay to a mobile number in Singapore, the number must be registered with PayNow at selected Singaporean banks. At present, three Singaporean banks, namely DBS Bank (DBS), Oversea-Chinese Banking Corporation (OCBC) and United Overseas Bank (UOB) have participated in the collaboration.
For international funds transfer from Singapore via PromptPay between April 26 to July 31, 2021, there will be a special rate of fee of only 75 baht/transaction (normally 150 baht/transaction).
Under the collaboration, customers who hold deposit accounts at any of the three aforementioned banks in Singapore are able to transfer funds to recipients in Thailand via a mobile number registered with Bangkok Bank PromptPay instead of specifying a bank account number. The recipients will receive the full amount of money in Thai baht in real time from Singapore on a 24-hour basis. Those who want to register with Bangkok Bank PromptPay can do so instantly via Bangkok Bank Mobile Banking as well as other electronic channels.
“Bangkok Bank is committed to continuously improving its financial services to facilitate both Thai and international customers, particularly transactions via digital and electronic channels that are in line with customer behavior. For instance, it is the first Thai bank to act as a settlement bank for international transactions to provide cross border QR payment services between Thailand and Vietnam. The Bank’s move to provide international funds transfer services via PromptPay reinforces its position as the leading regional bank going forward,” said Mrs. Pornnit.
Bangkok Bank reported a net profit of Baht 6,923 million for the first quarter
April 20, 2021
Bangkok Bank raises its guard against Covid-19 with a big cleaning and launches additional preventive measures
April 16, 2021
Announcement regarding Covid-19 incident
April 12, 2021
Bangkok Bank increases preventive measures for the Annual Ordinary Meeting of Shareholders on April 12, 2021
April 09, 2021
Announcement regarding Covid-19 incident
April 09, 2021
The infected employee did not meet or service any customers in his department.
2. One employee working at the Big C Srinakarin branch was confirmed to have Covid-19 by the doctor on April 9, 2021.
Investigation of this employee’s symptoms and travel records showed that on the evening of April 4, 2021, the employee met and had dinner with a friend from outside the Bank at the employee’s home. The employee stayed home all day as part of their weekly time off on April 5, 2021. On April 6-7, 2021, the employee came to work at the Big C Srinakarin branch without any symptoms and was informed by the friend with whom they had dinner on April 4, 2021 that the friend was infected with Covid-19. On the same day, the employee went to the hospital for testing and immediately self-quarantined at home. On April 8, 2021, the employee was told by the hospital the test was negative, before receiving confirmation that they tested positive for Covid-19 on April 9, 2021. The employee is currently under a doctor’s supervision and does not show severe symptoms.
Regarding this case, the Bank has strictly implemented measures to prevent spread of the virus and ensure its employees’ safety in accordance with regulations of the Department of Disease Control, the Ministry of Public Health as follows:
Announcement regarding Covid-19 incident
April 09, 2021
Bangkok Bank holds recreational activities for injured veterans, police officers and volunteers for 32nd consecutive year
April 08, 2021
Bangkok Bank Director and Executive Vice President Dr. Thaweelap Rittapirom (5th from left) and other executives and staff visited the Veterans General Hospital to hold recreational activities for injured veterans, police officers and volunteers who have made sacrifices for the nation. The event is in tribute to Her Royal Highness Princess Maha Chakri Sirindhorn on the auspicious occasion of HRH’s birthday on April 2. Veterans General Hospital Deputy Director Dr. Worakit Withayawanitkul (7th from right) welcomed Bangkok Bank executives and staff as they donated money, gifts, and necessities to injured veterans, police officers and volunteers to support them during the Covid-19 situation at the Veterans General Hospital Vibhavadi Rangsit.
Announcement regarding Covid-19 incident
April 07, 2021
Bangkok Bank confirmed that one of the Bank’s employees working in the Japanese Corporate, Corporate Banking unit, located on the 3rd floor of the Head Office building tested positive for Covid-19 on April 6, 2021. The employee and the aforementioned unit are not in direct contact with customers visiting the 1st and 2nd floors of the Bank’s Head Office.
Investigation of this employee’s symptoms and travel records showed that the employee had dinner in Thonglor on March 30, 2021 and worked at the Bank’s Head Office building without any symptoms until April 5, 2021. Following news on the Covid-19 infections in Thonglor, the employee proactively went to the hospital for testing and received a positive diagnosis for Covid-19 on April 6, 2021. The employee is currently under a doctor’s supervision and does not show severe symptoms.
The Bank has implemented measures to prevent spread of the virus and ensure its employees’ safety in accordance with the regulations of the Department of Disease Control, the Ministry of Public Health as follows:
Announcement regarding Covid-19 incident
April 02, 2021
Bangkok Bank provides cross-border QR payments between Thailand & Vietnam to support economic recovery as Thailand opens up
March 26, 2021
Bangkok Bank wins three awards for Best Cross-Border Financing, Best Syndicated Loan and Best Sustainability Bond by The Asset magazine
March 25, 2021
Bangkok Bank Senior Executive Vice President Kanit Si, Senior Vice President – International Banking Siriwan Surakomol and Senior Vice President – Corporate Banking Anchalee Charoenkul, on behalf of the Bank, received three awards from The Asset Triple A Sustainable Capital Markets Country & Regional Awards 2020 by The Asset, a leading Asian financial magazine. The Bank received three awards: Best Cross-Border Financing (Cambodia) for a USD-70-million long-term loan to Royal Field Development; Best Syndicated Loan (Thailand) for a USD-250-million long-term loan to Thai Pipeline Network; and Best Sustainability Bond for distributing sustainability bonds worth 80 billion baht for the Thai government. This recognition marks another successful and proud milestone for the Bank and is in line with the Bank’s regional bank strategy.
Bangkok Bank progresses its digital roadmap by connecting online-offline platforms while further extending its Counter Service to a 24-hour deposit-withdrawal service
March 15, 2021
BBL and BKI join hands in offering Thai customers peace of mind with COVID-19 Lump-Sum Payment Policies and Vaccine Insurance Plans
March 08, 2021
Bangkok Bank PCL (BBL) and Bangkok Insurance PCL (BKI) joined hands in offering Thai customers peace of mind through the unveiling of a best value policy called “COVID Cover Insurance” under which the Insured shall be entitled to a lump-sum payment if found to have contracted COVID-19, with a starting premium rate of only 289 baht/year. The two firms also revealed “COVID Vaccine Insurance,” with an initial premium rate of 79 baht/year. The products are easily accessible to customers through more than 1,000 BBL branches nationwide.
BBL’s Executive Vice President Pochanee Kongkalai disclosed that BBL is committed to providing financial services and developing, with due care, different types of financial products that meet its customers’ specific needs, especially amid the COVID-19 pandemic. With the collaboration of BBL and BKI, both the COVID Cover Insurance and the COVID Vaccine Insurance policies are now available through BBL branches. For the COVID Cover Insurance, the Insured could get a lump-sum payment of up to 50,000 baht once found to be infected with the virus, while the recently launched COVID Vaccine Insurance covers the insured affected by the COVID-19 vaccination.
“Nowadays, consumers are worried about COVID-19 as infected people could be severely impacted and pass away because of the virus. With more people getting vaccinated, some are concerned about the allergic reactions to the vaccines, as has happened overseas. Thus, BBL and BKI jointly offered these comprehensive and cost-effective insurance plans to ease such worries. The Bank’s customers and members of the general public can find these products through BBL’s distribution network of more than 1,000 branches countrywide. We are optimistic that the Bank’s customers will give a very warm welcome to our products,” said Miss Pochanee.
BKI’s Director and Chief Executive Officer Dr. Apisit Anantanatarat added that the COVID Cover Insurance is a lump-sum payout scheme that pays the money of up to 50,000 baht to the Insured if found to be infected with COVID-19. The product comes with an option of an additional insurance coverage for COVID-19 testing expenses and location sanitization costs, with premium rates starting at only 289 baht/year.
While the COVID Vaccine Insurance covers medical expenses of the insured found to be allergic to the COVID-19 vaccination and needing hospitalization, the Insured can also get consolation money if admitted as an inpatient for at least five days. This insurance plan starts with a premium rate of 79 baht a year. The applicants for both types of insurance can be of any age, from newborn to 100 years; and can be either general individuals or medical personnel.
“We strongly believe that, through partnership with a strong ally like BBL with an extensive branch network and a large pool of customers, our insurance products offered by BKI will reach customers across all groups and make them feel more secure about their future,” stated Dr. Apisit.
Coverage Details of the Two Insurance Policies
COVID Cover Insurance
BBL joins Gojek to expand e-Wallet services to emphasize its status as Financial Solutions Provider while promoting a seamless digital lifestyle experience
March 03, 2021
Bangkok Bank has emphasized its status as a regional banking leader and financial solutions provider by joining Gojek, a leading on-demand platform technology in Southeast Asia, to provide digital payment services with GoPay’s e-wallet via the Bangkok Bank Mobile Banking app to promote a seamless digital lifestyle experience while supporting Thailand’s digital financial ecosystem.
Bangkok Bank Executive Vice President Pipat Assamongkol said: “Bangkok Bank's main commitment as a regional banking leader is to seek out partners with outstanding potential both domestically and internationally in order to continuously deliver better service to customers, particularly in terms of technological cooperation, to meet the needs of the New Normal age. Meanwhile, the Bank aims to give a business advantage to its partners to help them improve the efficiency of cash management to emphasize its status as a leading financial solutions provider.”
Bangkok Bank has joined Gojek to develop Bill Payment 2 Way to provide top-up options for GoPay’s e-wallet via the Bangkok Bank Mobile Banking app so that users can instantly make safe, secure and convenient cashless payments for all Gojek services, which include motorbike ride-hailing (GoRide), couriers (GoSend), and food delivery (GoFood). This service has increasingly gained popularity as it perfectly serves the digital lifestyle that most customers prefer, offering e-payment for seamless transactions to reduce risks from handling cash which is another concern of today’s customers.
“Coordinating with business partners who use cutting-edge technology and operate a high-potential business will help us to meet the increasing demands of the business environment. At the same time, it will enable businesses to satisfy their customers while providing digital experiences in line with today’s lifestyle trend of moving towards a cashless society. It also reflects the cooperation within the business sector to help bolster the digital financial ecosystem. In addition to a better user experience, customers of Bangkok Bank and Gojek will receive additional value from the use of various promotions including the co-development of new services in the future to better serve the needs of customers of both platforms,” said Mr. Pipat.
Mr. Pipat added that: “The fact that the business sector places an emphasis on expanding business partners gives us the opportunity to increase our customer base to new target groups while accelerating our business growth. Bangkok Bank puts great importance on being a “trusted partner” and is ready to provide customers with business solutions through excellent service, modern technology and skilled staff. This will help support businesses in all segments today and in the future, especially Transaction Banking services comprising Corporate Cash Management, Trade Finance, Supply Chain Finance and Securities Services.”
Shri Charkravarthy, Gojek Thailand Country General Manager, said: “The development of digital payments is in line with Gojek’s vision to reduce life’s daily frictions for users and to enable the success of SMEs. Amid the COVID-19 pandemic, e-Payments have proved to be a vital service for users, enabling safe, cashless payments while meeting everyday needs in the New Normal era.”
“This year, we are aiming to strengthen the service through both tech innovation and strategic partnerships, to deliver a more joyful experience to our users, merchants and driver partners. To this end, we are delighted to work with BBL, Southeast Asia’s leading bank, to expand our GoPay wallet top-up options for users and to collaborate on future initiatives aimed at expanding access to digital payments in the country,” added Shri.
GoPay is the most widely used e-wallet in Indonesia, processing billions of transactions each year. GoPay was launched in Thailand in April 2019 to provide a cashless payment solution for Gojek services. A large part of this is driven by GoFood, the largest food delivery service in Southeast Asia, as well as the expansion of GoPay into other sectors both inside and outside the Gojek ecosystem to provide the ultimate modern lifestyle experience to users of the platform.
Bangkok Bank joins with customers and partners to roll out Contour enterprise blockchain in ASEAN and Middle East
February 26, 2021
Bangkok Bank announces temporary system maintenance of Bangkok Bank Mobile Banking to enhance service efficiency and better serve customers
February 18, 2021
Bangkok Bank joins Kerry Express to increase channels for identity verification at Be My ID service points, inviting customers to open an e-Savings account via an app and offering special discounts of 40-baht on delivery fees until June 30, 2021
February 15, 2021
Bangkok Bank Senior Executive Vice President Niraman Laisathit (right) and Mr. Warawut Natpradith, Chief Operations Officer, Kerry Express (Thailand) (left), an “Exclusive Financial Partner”, extended their collaboration to enable customers of Bangkok Bank and Kerry Express to verify their identity at Kerry Express’s Be My ID service points. Customers who register to use the Bangkok Bank Mobile Banking app and use it to open an e-Savings account and verify their identity at Be My ID service points at Kerry Express parcel shops nationwide will receive a 40-baht Kerry e-Voucher for discounts on delivery fees from today - June 30, 2021 (each customer is eligible for one voucher only, and the entire campaign is limited to 100,000 vouchers). The discount will be valid until July 31, 2021.