Sustainability

Strategies
Stakeholder Engagement
Materiality Issues
Sustainable Development Goals
Engagement for Driving Sustainability
Policies

Guidelines for Sustainable Business

Thailand has been facing multiple challenges from economic volatility and geopolitical conflicts to environmental and climate change including rapid development of technology and artificial intelligence. These challenges are complex and interconnected across economic, social, and environmental dimensions, and present both risks and opportunities for businesses. Adapting appropriately and promptly to these challenges requires a carefully considered, multifaceted approach. The Bank integrates environmental, social, and governance (ESG) dimensions into its business strategy, using materiality issues identified through engagement with all stakeholders as the starting point for defining our sustainability strategy. This includes specifying commitments, indicators, and targets for each issue.

In addition, we have established our sustainability policy as a guideline for driving the organization to manage changes in a timely manner as well as being able to mitigate risks and create business opportunities simultaneously, as follows:

Risk Management: Building a risk culture with prudent and comprehensive risk management for significant issues both in the short and long term including ESG and climate change risks, while keeping abreast of situations and assessing business opportunities resulting from changing economic, social and environmental conditions.
Human Resource Management: Treating employees equally and fairly without discrimination, providing for their occupational health and safety, promoting employee wellbeing, and continually developing their knowledge and skills.
Good Corporate Governance: Complying with good corporate governance principles as stipulated by the regulators, applying these good corporate governance principles to the organization, and raising awareness of the Code of Conduct, the Bank’s business ethics and related policies for all employees, as well as ensuring that employees comply with them.
Sustainable Value Creation for Society and Environment: Providing financial knowledge, financial inclusion, and financial support for the transition to a low-carbon economy, participating in socially beneficial activities, mitigating the environmental impact from the Bank’s operations, and encouraging suppliers to conduct their businesses in a sustainable manner.

In addition, we place importance on factors that ensure the effective implementation of the sustainability policy, namely: sustainability governance, stakeholder communication and engagement, and building capabilities of committees and employees at all levels.

Guidelines for Sustainable Business

Stakeholder Engagement

Stakeholder engagement is the foundation of sustainable business conduct as it promotes mutual understanding and builds good relationships, leading to shared benefits between the Bank and all stakeholders. The Bank has always placed great importance on the stakeholder engagement process to ensure participation from and communication with stakeholders to enable understanding of the expectations, needs, and impacts of the Bank’s business operations, both positive and negative and across every dimension, whether economic, social or environment, on all groups of stakeholders. The Bank adheres to principles of the AA1000 AccountAbility Principles (2018) which covers four aspects: 1. Inclusivity; 2. Materiality; 3. Responsiveness; and 4. Impact. The Bank also requires the results of stakeholder engagement to be reported to the Corporate Governance Committee on a yearly basis.

Stakeholder Analysis Process

Identification of stakeholders: Identification of stakeholder groups by considering responsibilities, influence, relationships, dependencies, and impacts on the stakeholders from the Bank’s business activities.
Assessment of the level of impact from the Bank's activities on stakeholders:Assessment of both positive and negative impacts of the Bank’s business activities, covering economic, environmental and social aspects, including human rights, on stakeholder groups.
Assessment of the level of influence of stakeholders on the Bank: Assessment of the influence level of stakeholders on the Bank, covering finance, operations, regulations, reputation, risks and strategy.
Prioritization of stakeholders: The Bank's stakeholders are divided into four groups according to the level of impact on them from the Bank's operations and the level of influence that the stakeholders have on the Bank which are 1. High Impact; High Influence; 2. High Impact, Low Influence; 3.Low Impact, High Influence; and 4. Low Impact, Low Influence.

Stakeholder Identification and Prioritization

Stakeholder Identification:Identification of stakeholder groups by considering important factors such as responsibility, influence, dependency, and relationship.
Stakeholder Prioritization:Stakeholder prioritization is conducted based on two factors: 1. The level of stakeholder interest in the Bank's operations, which may arise from positive or negative impacts resulting from the Bank's business activities, whether directly or indirectly, or from involvement in the Bank’s business and 2. The level of influence stakeholders have on the Bank's operations, including the power to change or influence decision-making in specific areas of the Bank.

Stakeholders can be categorized into four groups as follows:

Key Player: Highly interested and influential stakeholders whose management and communication the Bank should focus on closely.
Subject: Highly interested but less influential stakeholders whose operational performance and information the bank should continuously communicate.
Context Setter: Less interested but highly influential stakeholders whose satisfaction levels the Bank should maintain.
Crowd: Less interested and less influential stakeholders whose feedback the Bank should periodically follow up on.

Note that we use the results of this stakeholder identification and prioritization in a Double Materiality Assessment and to determine the appropriate stakeholder engagement approach for each stakeholder group.

Building Stakeholder Engagement

The Bank provides opportunities for stakeholders to express their opinions on their needs, expectations, and impact resulting from the Bank’s business activities through various channels. We use the information and opinions we gather to determine guidelines for response and engagement to each stakeholder group. We have classified our stakeholders into eight groups as follows: 1. Regulatory Agencies; 2. Shareholders and Investors; 3. Employees; 4. Creditors; 5. Customers (Businesses and Individuals); 6. Other Financial Institutions; 7. Suppliers (Vendors, External Service Providers and Contractors); and 8. Community, Society and Environment.

Double Materiality Assessment

The Bank has conducted a Double Materiality Assessment, considering the economic, social, and environmental impacts arising from the Bank’s business activities (Impact Materiality) in relation to each materiality issue, which requires engagement from stakeholders. We also determined how the materiality issues may financially or reputationally impact the Bank’s business operations and performance (Financial Materiality). The aggregate outcomes from the assessment are used to support the identification, selection, and prioritization of the Bank’s materiality issues. In this regard, the Bank reviews the materiality issues on an annual basis to ensure their relevance and appropriateness in light of changing circumstances.

Materiality Assessment Procedure

Understanding the Organization’s Sustainability Context
Identifying and Assessing Impacts
Prioritizing the Materiality Issues
Verifying and Reviewing

Double Materiality Prioritization

Double Materiality Prioritization

Sustainability Performance

The Bank implements sustainability policies, guidelines and activities that promote the UN Sustainable Development Goals (UNSDGs). The Bank established five sustainability guidelines that are aligned with 17 materiality issues, each of which has been incorporated as a part of the Bank’s strategy to meet the expectations of all stakeholders and to jointly create value for the economy, society and the environment and to support the sustainable growth of the Bank.

Participation in Driving Sustainability and Support for External Organizations

Collaboration across all sectors is key to achieving sustainability goals. We support and collaborate with various organizations, both nationally and internationally, to continuously drive our sustainability mission. In 2025 we sponsored the Bloomberg Sustainable Business Summit in Singapore to exchange insights and best practices in sustainable business with business leaders, investors, and experts from around the world. Our executives participated in panel discussions on the topic: ASEAN's Transition Journey and Thailand: Transition to Low Carbon Economy. We also supported The Economist Impact: Sustainability Week Asia 2025 to present perspectives from business leaders, policymakers, and experts on creating sustainability in business. Our executive gave an interview on Creating Opportunities in the Transition to a Low-carbon Economy – A Banker’s Perspective. The Bank also participated in sustainability exhibitions including The Sustainability Expo 2025, under the theme Growing Together - Growing Side by Side for Sustainability, to showcase the success stories of our environmental and social projects. Supporting these activities is part of our commitment to building partnerships with all sectors.

Memberships of External Organizations

The Bank has consistently promoted partnerships with various organizations, associations, networks and other agencies established to benefit the development of financial institutions, the exchange of knowledge and best practices, and the support of achieving sustainable development goals and greenhouse gas reduction targets at both the organizational and national levels. During 2025, as a founding member of the Thailand Supply Chain Network (TSCN), the Bank organized the Thailand Sustainability Academy (TSA): Train the Trainer seminar to educate businesses on climate risk management, climate change impact assessment, greenhouse gas accounting, developing sustainable procurement policies, and the participation of business partners in the supply chain.