Approach to Sustainability

Message from The Chairman, The Executive Chairman and The President

The Bank is firmly committed to conducting its business in accordance with generally accepted sustainable development standards and the United Nations Sustainable Development Goals (UNSDG). It seeks to formulate its business direction, strategies and policies at the overall corporate, business unit and functional levels with due consideration to minimize adverse impacts on the environment and society, while promoting good corporate governance. Importantly, under our established corporate culture, the Board of Directors and all senior executive advocate conduct of the Bank’s business and performance of one’s duties in compliance with the Bank of Thailand’s new notification on corporate governance for financial institutions. The notification underscores the importance of fostering a risk culture and behaviors, fair treatment and transparency in business, duly taking into account the interest of every stakeholder group and further aiming to support the country’s sustainable economic growth.

Sustainable Business Undertaking


The Bank has incorporated the concept of sustainability as an integral part of its business strategy with the view to manage long-term risk factors, such as demographic changes, inequality in various dimensions, problems related to the environment and natural resources, and climate change. This is also intended to respond to its stakeholders’ expectation that the Bank should play an important role in nurturing and uplifting the quality of the environment and society in addition to its traditional role as a financial intermediary that is crucial to economic growth and stability. The Bank is confident that adopting sustainable business practices will lead to sustainable value creation and good performance results.

Stakeholder Engagement and Expectations

Bangkok Bank engages with stakeholders regularly to better understand and respond to their needs and expectations. Through such engagement, the Bank can develop products and services as well as organize activities that meet the needs of each group of stakeholders. Realizing the importance of stakeholder engagement to relationship building with all stakeholders, the Bank has established guidelines for treatment of stakeholders. It also includes the Bank’s service standards which have been established with the view to gain the trust of stakeholders and prevent potential risks and negative impacts on the Bank’s image, reputation and business undertakings, in accordance with its code of conduct and business ethics.

Materiality Issues Assessment

The Bank identified materiality issues by engaging with stakeholders to consider issues important to the Bank and issues important to stakeholders, covering both current and potential sustainability issues. The Bank collected information and viewpoints from stakeholders through various means such as questionnaires, in-depth interviews, and workshops in order to assess and identify materiality issues.

Steps of Materiality Issues Assessment

  1. Identify Materiality Issues
  2. Prioritize Materiality Issues
  3. Examine Materiality Issues
  4. Review Materiality Issues

Materiality Issues Year 2018-2020

Sustainability Performance

Fully realizing the importance of sustainability and the expectations of its stakeholders and society on its sustainable development endeavors, the Bank has established four sets of sustainability guidelines that are aligned with its 12 materiality issues. These are aligned with the Bank’s business strategies aimed to deliver stable and sustainable growth as well as create value to all stakeholders. The guidelines also help advance the Sustainable Development Goals (UNSDGs), a collection of global goals on sustainability set by the United Nations.

Sustainability Initiatives

Realizing the importance of natural resources and the environment for sustainable development, the Bank is committed to conducting its business through efficient utilization of resources and energy to reduce and prevent any negative impact to the environment or contribution to climate change.

Reduction of Greenhouse Gas

Data Performance of Environmental Dimension

Environmental Activities

Creating shared values between communities and the Bank, enhancing quality of life, reducing social and economic inequality, educating and promoting financial access through constructive and sustainable development of communities. In addition, The Bank encourages vendors in its supply chain to preserve the environment, respect human and labor rights, while upholding fairness and transparency in business dealings with its vendors. This will enable the Bank to achieve a sustainable, reliable and effective supply chain which will create value for the society and environment.

Corporate Social Responsibility Policy & Strategies

Human Rights Policy

Social Activities

The Bank undertakes its business under the aspiration to be “Puan Koo Kit, Mit Koo Baan” or a trusted partner and reliable close friend for its customers and the Thai society. The Bank builds long-term relationships with customers based on sincerity and consistency to help customers achieve financial stability and robust business growth. The Bank values prudent and careful financial management and maintains suitable levels of liquidity and capital to support future business expansion. Most importantly, the Bank ensures that it is responsible in its business conduct regarding the environment, society and all stakeholders in order to attain sustainable growth.

Responsible Lending Policy

Financial Products and Services for Sustainability

Financial Inclusion & Literacy

Customer Satisfaction

Financial Information

Sustainability Report

Sustainability Report 2019

Sustainability Report 2018

CSR Report 2017

CSR Report 2016


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