Message from the Chairman, the Executive Chairman and the President

Bangkok Bank creates long-term value by managing our business in a responsible way in keeping with our commitment to be a trusted partner and reliable close friend (puan koo kit mit koo baan). Our ultimate sustainability goal is to be the most trusted bank by striving for business sustainability, managing risk effectively, and considering the long-term benefit for stakeholders when making decisions with a view to build a sustainable future for all parties involved. There is growing awareness of the important role that the financial industry plays in environmental, social and governance (ESG) issues. As such, we are incorporating these factors into our decision-making at every level, building awareness about ESG among our employees and integrating it into our organizational culture. To translate our commitment into action, we established the Sustainability Policy to provide principles and direction to the Bank. Our approach to sustainability is based on four key pillars – efficient and effective risk management, sound human resource management, good corporate governance and creating sustainable value for society and the environment. In alignment with the UNSDGs, our three-year sustainability strategy comprises five key areas. As detailed in this report, they are Be Resilient, Be Responsible, Be Customer Centric, Be Caring and Be Ethical. Placing our current and future activities within this sustainability framework helps focus our vision and business strategies while providing a clear path to achieving our sustainability goals and the UNSDGs.

Approach to Sustainability

The Bank has incorporated sustainability concepts and strategies into its strategic plans. This is aimed to help promote agility and resilience amid changes and assist the Bank to manage risks effectively, especially long-term risks that need be managed continuously given prevailing trends such as an aging and aged society, climate change and pandemics. The Bank has formulated sustainability strategies by considering materiality issues derived from a process of engaging various stakeholders, including executives and employees, as a basis for formulating its strategy.

The Bank’s strategies on sustainability cover four areas as listed below:

  1. Human Resource Development and Retention
    The Bank treats employees equally and fairly, provides for their occupational health and safety, and continually develops their skills.
  2. Management of Environmental, Social and Governance Risks
    The Bank conducts its business responsibly, respects human rights and strictly complies with laws, rules and regulations as stipulated by the government. The Bank also manages environmental, social and governance risks and the impacts thereof on its own business as well as on those counterparties in its supply chain.
  3. Supporting Inclusive Access to Financial Services
    The Bank provides financial literacy and promotes financial inclusion to prepare for Thailand becoming an aged society, to reduce inequality and build stronger foundations for Thailand’s economic system.
  4. Doing Business under Good Corporate Governance Principles
    The Bank adheres to good corporate governance principles, observes its established business code of conduct, and communicates its business code of conduct to all internal and external stakeholders.

Engagement of both internal and external stakeholders is pivotal to the Bank’s sustainable business conduct as it enables the Bank to better understand the expectations, needs and issues of its stakeholders. This understanding will lead to close collaboration for a better response to challenges and the mutually beneficial pursuit of new business opportunities. These actions, in turn, will enhance the development of our products and services to serve the needs of each group of stakeholders while preventing and mitigating any potential risks and negative impacts from carrying out our business. Through stakeholder engagement, the Bank will be able to create value and strengthen good relationships, laying a strong foundation for the Bank’s long-term sustainability. The Bank has classified its stakeholders into 7 groups as adapted from the Stakeholders Engagement Standard AA1000SES: 1. Shareholders and Investors, 2. Employees, 3. Customers (Business and Individual), 4. Counterparties (Suppliers, Service Providers and Contractors), 5. Creditors, 6. Industry Peers, and 7. Community, Society and Environment (including Regulatory Authorities, Public Sector and Mass Media).

Approaches to Stakeholder Engagement

  1. Materiality Issues
  2. Stakeholder Inclusivity
  3. Response to Stakeholder Expectations
Materiality Issues Assessment

The Bank reviewed the existing materiality issues which had been in use since 2018 to update them to be line with and appropriate for the current situation and the next few years. In so doing, the Bank provided an opportunity to all stakeholders to express their opinions on all material aspects that are significant to the Bank, as well as to share their expectations, perspectives and suggestions on the Bank’s operations, in order to underscore the importance of creating value together with stakeholders. The Bank has applied various methodologies to gather information and feedback from stakeholders, such as questionnaires and in-depth interviews, in order to identify materiality issues.

Steps of Materiality Issues Assessment

  1. Identification
  2. Prioritization
  3. Screening and Examination
  4. Review

Materiality Issues Year 2020-2023

Sustainability Performance

The Bank implements sustainability policies, guidelines and activities that promote the UN Sustainable Development Goals (UNSDGs). The Bank established five sustainability guidelines that are aligned with 15 materiality issues, each of which has been incorporated as a part of the Bank’s strategy to meet the expectations of all stakeholders and to jointly create value for the economy, society and the environment and to support the sustainable growth of the Bank.

5 Sustainability Themes

Managing risks to safeguard the financial health of customers, protect the Bank’s business and ensure we can be resilient amid crises and challenges

Risk & Crisis Management

Doing business in a responsible way that helps support sustainable activities, increases financial literacy and financial inclusion, strengthens communities and protects the environment

Responsible Finance

Financial Inclusion & Financial Literacy

Community Development

Mitigation of Environmental Footprint and Climate Impact

Placing customers at the center of our decisions, providing them with innovative, seamless and secure services and building and maintaining strong customer relationships

Digitalization and Innovation

Customer Relationship Management

Cybersecurity and Customer Data Privacy Protection

Creating a safe, fair and supportive working environment where our people can continuously develop their skills and fulfil their personal and professional aspirations

Talent Attraction and Development

Employee Welfare and Well-Being

Cultivating good governance, complying with laws and regulations and encouraging our suppliers to adhere to good business conduct, while respecting human rights and opposing any form of corruption

Corporate Governance

Code of Conduct

Human Rights

Supply Chain Management

Form 56-1 One Report / Annual Report and Sustainability Report

Form 56-1 One Report 2021

Full Report Attachments

Sustainability Report 2021

Full Report

*Form 56-1 One Report is available from 2021 onwards.

Annual Report 2020

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Sustainability Report 2020

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Annual Report 2019

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Sustainability Report 2019

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Annual Report 2018

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Sustainability Report 2018

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Annual Report 2017

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CSR Report 2017

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Annual Report 2016

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CSR Report 2016

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Annual Report 2015

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CSR Report 2015

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Annual Report 2014

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CSR Report 2014

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