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Social Responsibility and Value Creation

Commitment


To be socially responsible by creating shared value with society, helping communities to cope with environmental and social challenges, and promoting suppliers’ social and environmental responsibility.

Materiality


Extending beyond conducting business ethically, the Bank’s social responsibility encompasses making meaningful contributions to society. Our commitment to social responsibility and value creation is reflected in a variety of initiatives, both independently undertaken and in collaboration with partners and stakeholders. These efforts aim to generate positive impacts in diverse areas, including the economy, society and the environment, as well as religion and cultural heritage. By undertaking these social initiatives, we not only foster stronger relationships with communities and build trust but also inspire and motivate our employees. In 2024, we maintained our focus on projects that address three critical challenges facing the country, namely: the aging society; economic and social inequality; and environmental challenges including adaptation to climate change. In addition to ongoing initiatives, we continue to introduce new projects that bring tangible benefits, with the hope that all initiatives will contribute to improving the quality of society and the environment to the greatest extent possible. Beyond our social initiatives, we further demonstrate our commitment to social responsibility through supply chain management, ensuring that environmental, social, and governance (ESG) factors are integrated into our supply chain, while also promoting responsible business practices among our suppliers in alignment with the Bank’s Supplier Code of Conduct.
Management Approach
We have established a comprehensive Corporate Social Responsibility (CSR) policy and encourage the companies within our financial group to apply and implement the policy as appropriate to their own businesses. In considering the implementation of social initiatives, we evaluate various factors, such as the significance of the initiative to the community and society, alignment with the United Nations Sustainable Development Goals, collaboration with partner organizations, and our business strategy and expertise. This approach ensures that the initiatives generate tangible and positive impacts and provide benefits not only to us but also to participating employees and supporting partners. We have assigned the Public Relations Department as the central unit responsible for overseeing the execution of our CSR projects. We also encourage other units to take the initiative and propose their own projects.
Key Activities
Social Responsibility and Value Creation Initiatives

We actively promote employee engagement in volunteer activities, encouraging participation in social projects that align with their personal interests. These initiatives are organized into six key areas: 1. Supporting the wellbeing of communities and society; 2. Promoting healthcare services; 3. Supporting youth development and promoting educational opportunities; 4. Strengthening the agriculture sector and SME; 5. Promoting and preserving Thai culture and heritage; and 6. Nurturing religion. The details are as follows:

  1. Supporting the Wellbeing of Communities and Society

    • Bualuang Save the Earth: Rak Tha Chin

      To mitigate the impact that marine waste has on aquatic life and human wellbeing, we have launched a waste management initiative at the estuary of the Tha Chin river, a key area connected to the Gulf of Thailand, under the Bualuang Save the Earth: Rak Tha Chin project. This initiative is carried out in collaboration with local communities, government agencies, the private sector, and other relevant stakeholders at the local level. The selected pilot area for this project covers Luang Sahakon canal and Pittayalongkorn canal at Khok Kham Subdistrict, Mueang District, Samut Sakhon Province. The project was officially launched on February 23, 2024 at Wat Sahakon Khositaram, where we provide the community with essential waste management tools, including a buoy-strung litter trap, bamboo cage litter trap, and stake-based litter traps, as well as a permanent waste shelter in the shape of the whale shark Nong Jud for storing used plastic bottles that have been recovered from the water and land. By the end of 2024, this project successfully captured over 27.4 metric tonnes of waste, contributing to a reduction of 95.79 tonnes of CO₂ equivalent from sending the captured non-recyclable waste to landfills. Recyclable wastes on the other hand were processed through established recycling channels. In the next step of the project plan, we will focus on promoting the management of community waste prior to its disposal into rivers by following the 3R principles Reduce, Reuse, and Recycle. This will include supporting the establishment of community waste banks to promote comprehensive waste management and create an additional source of income for local communities.


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    • Utokapat Foundation

      We are honored to support sustainable water resource management by continuing the royal initiatives of His Majesty King Bhumibol Adulyadej the Great. In support of the Utokapat Foundation under Royal Patronage, we share knowledge about water resource management to help communities facing water shortages for consumption and agriculture. This initiative aims to empower communities to better cope with flooding and drought challenges. We share the successes of these projects with other communities to enable them to implement similar solutions. In 2024, we continued our support and active participation in various projects including: 1. Knowledge exchange on community water resource management based on the royal initiative at the watershed level; 2. The royal initiative project on water conservation, Season 10; 3. Natural history museum of community water management, in line with the royal initiative; 4. For the King project; 5. Project for the dissemination and promotion of successful case studies; and 6. Community water management services project toward sustainability.

    • Bualuang Foundation Joins the Community to Solve Drought Project

      In collaboration with the Bualuang Foundation and the Utokapat Foundation, the Bank continued the Bualuang Foundation Joins the Community to Solve Drought project for the fifth consecutive year, under the theme Transforming Drought into Abundant Wellbeing. This initiative aims to enhance water resource management within communities by supporting the development of infrastructure such as dams, ponds, reservoirs, solar-powered water pumping systems, mountain water supply systems, and water filtration systems. The project benefits six communities across six provinces: Chiang Rai, Phayao, Phitsanulok, Ubon Ratchathani, Chaiyaphum, and Chanthaburi. These efforts encompass over 2,372 rai of agricultural land, have benefited more than 2,000 households, and resulted in an additional 114,726 cubic meters of water available for consumption.

    • Wheelchair Donation Project for Underprivileged Disabled People

      The Bank has supported JS 100 Radio in donating wheelchairs for underprivileged disabled people since 2019. This project has delivered more than 3,860 wheelchairs in the Bangkok area and across other provinces through provincial public health networks, the governor of each province, the Ministry of Social Development and Human Security, and the general public. This is aimed at helping underprivileged disabled people and the elderly who have physical illnesses and lack funds so that they can do their daily routines and outdoor activities more conveniently.

  2. Supporting Medical Advancement and Ease of Access to Healthcare Services for Vulnerable Groups

    • Credit and Debit Cards Supporting for Target Groups to Access to Healthcare Services

      We support medical schools in collaboration with the Bangkok Bank Titanium Ramathibodi Hospital Credit Card, the Bangkok Bank Visa Platinum Siriraj Credit Card, and the Be1st Smart TPN Rabbit Siriraj Card. The Bank donates the annual cardholder fee with an additional 0.2 percent of card spending to the Faculty of Medicine of the participating hospitals. By the end of 2024, we had more than one million cardholders, with total donations for the year exceeding Baht 70 million. Since the inception of the program, we have donated a total of Baht 570 million.

    • Mobile Medical and Dental Unit

      We have partnered with the Mobile Medical and Dental Unit Foundation to provide mobile medical and dental services to low-income earners in rural and remote areas across the country. These services include treatment for general medical consultations, specialized treatments, dental procedures such as fillings, extractions, wisdom tooth surgeries, scaling, fluoride applications, sealants, and the provision of dentures, all offered free of charge. In 2024, four mobile service units were deployed in Chiang Mai, Ranong, Chai Nat, and Prachinburi provinces. We contributed Baht 400,000, along with 60 wheelchairs, 1,600 sets of toothbrushes and toothpaste, and 2,000 bottles of drinking water to support this project. This has benefited 7,033 individuals, with 142 of the Bank’s executives and employees volunteering to assist with the activities.

    • 8 million cc for 80 Years of Bangkok Bank Project

      In partnership with the National Blood Centre of the Thai Red Cross Society, for 29 years we have continuously supported the organization of mobile blood drives at our headquarters in Silom Road and the Rama 3 building. In 2024, in celebration of the Bank’s 80th anniversary, the donation target was set at 8 million cc. Thanks to the dedicated cooperation of the Bank’s executives, employees, customers and the general public, the total volume of blood donated reached 14 million cc, surpassing the goal and marking a proud achievement for the Bank. Furthermore, the Bank contributed Baht 100,000 to fund the production of commemorative T-shirts, which were presented to blood donors in honor of World Blood Donor Day 2024.

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  3. Promoting Youth Development and Educational Opportunities

    We are committed to the belief that quality education is key to sustainable national development. As such, we work with partners to enhance the potential of both teachers and students, working collaboratively to create value and foster the development of high-quality education for all.

    • The CONNEXT ED Education Project

      The CONNEXT ED School initiative is an education focused and ongoing program which requires our employees to actively collaborate with various organizations to enhance the quality of education in schools. 103 branch managers from 53 branches served as School Partners, working closely with over 5,000 teachers and educational professionals in 2024. This has supported the development of a wide range of learning and skill-building activities, benefiting more than 67,000 students across 240 schools in 54 provinces.

    • Area-based Development Project: Buriram Educational Fund Schools Network

      We have adopted the educational policy of His Majesty King Rama X as a guiding principle for the development of the Buriram Educational Fund Schools Network. Utilizing the area-based approach to support the needs of specific locations, we have supported the establishment of a community learning center at Ban Lam Nang Rong School, Nong Din Daeng District, which serves as the mentor school to connect and support three additional partner schools within the network. Furthermore, we provided each partner school with five laptop computers to be used as tools for enhancing the learning process.

    • Bangkok Bank Scholarships

      We strive to foster knowledge development and provide opportunities for postgraduate education at prestigious institutions both domestically and internationally. Aiming to award up to 25 scholarships annually across a range of fields, including digital technology, sustainability, business administration and finance, we continue to invest in the growth of the workforce and society. In 2024, a total of five scholarships, valued at over Baht 19 million, were granted. To date, we have awarded 196 scholarships, with a cumulative value exceeding Baht 345 million. All recipients (100 percent) have returned to work with the Bank, and 29 percent have advanced from staff positions to management roles.

    • Science for the Future

      We have supported the Chemistry Society of Thailand in organizing the BBL-CST Small Scale Chemistry Workshop Program for secondary school science teachers since 2017. The program is designed to enhance the capabilities and broaden the experience of science teachers, while improving teaching methods in both classrooms and laboratories. The objective is to inspire students to develop a future interest in chemistry study and research. To date, over 2,100 science teachers from Thailand, Cambodia, Myanmar, Vietnam, Indonesia, Malaysia, the Philippines, Nepal, Sri Lanka and India have participated in the program.

  4. Strengthening the Agricultural Sector and SME

    • Modern Agriculture

      We have long been committed to the continuous development and support of the agricultural sector. We began offering agricultural loan programs in 1962 and formally launched the Modern Agriculture Project in 1999 to further enhance our efforts in promoting the sector. Since its inception, the Modern Agriculture Project has encompassed a wide range of initiatives, including providing knowledge to improve productivity and product quality, fostering farmer networks to share expertise and create collaborative market opportunities, and offering assistance in modern marketing practices and technologies. These efforts have been carried out through various activities, especially seminars and field studies. In 2024, we hosted seminars and panel discussions on a range of relevant and timely topics, including Overcoming the Middle income Trap for Thai Farmers, Professional Farmer Networks in Roi Et Province, Professional Management of Durian Orchards in Southern Thailand, and Sustainability Era: Adapting the Thai Agricultural Sector for Longterm Sustainability. These events attracted over 1,000 participants. Moreover, we organized two sessions focused on financial planning tailored to the specific needs of Thailand’s agricultural sector, targeting smallholder farmers and stakeholders within agricultural value chains. These initiatives were conducted in collaboration with esteemed partners, including Hillkoff, Lampang Food, and the Highland Research and Development Institute (Public Organization). We organized the Modern Agriculture Day 2024 in the foreground of our Silom Road headquarters, offering a platform for farmers to sell their products to consumers under the theme 80 Years of Bangkok Bank: A Trusted Partner, Reliable Close Friend to Thai Agriculture. We curated a selection of 55 vendors featuring high-quality agricultural products from all regions of Thailand, including innovative agricultural solutions, community-based products, and health conscious, safe agricultural items. The event attracted over 2,000 attendees and generated sales exceeding Baht 3 million. In addition, we organized the Modern Agriculture 2024 seminar aimed at preparing Thai farmers to address challenges posed by emerging environmental trade regulations such as the Regulation on Deforestation-free Products (EUDR) as well as to navigate climate change impacts by leveraging digital technologies and AI in agriculture. The event also recognized excellence in the sector with the presentation of the Modern Agriculture Awards 2024 in the following categories: Outstanding Digital Technology User in Agriculture, Mr. Thanachot Sririnchai, Managing Director of P.T. Farm; Outstanding Agricultural Supply Chain Executive, Ms. Narumon Thaksa-udom, Managing Director of Hillkoff; and Outstanding Young Farmer, Mr. Sujit Jittichanon, Director of Neville Food Service.

    • Bualuang SME Club

      We are committed to strengthening the capabilities of SME and fostering collaborative networks. For over 20 years, we have supported the establishment and ongoing operations of the Bualuang SME Club. We actively contribute to a variety of initiatives organized by the club, including seminars, domestic and international study trips, business matchmaking, the publication of the SME NEWS journal, and the provision of a dedicated space at the Silom headquarters for club members to showcase and sell their products to Bank employees and the general public. To mark the Bank’s 80th anniversary, we offered space for 80 Bualuang SME Club members to promote their products and expand their businesses at the Bualuang SME Fair 15th Edition, under the theme Adapt, Grow, Sustain. The event attracted over 1,000 attendees and generated more than Baht 10 million in sales within a single day. In 2024, we also continued to support the Bualuang SME Club’s various initiatives, with a particular focus on organizing online and on-site seminars that address topics of significant interest to SME. These seminars covered a wide range of subjects, including Research as a Driver of Business Transition to Sustainability, How China Enhances the Competitiveness of SME, Generational Continuity in Family Businesses in the Digital Age, Key Megatrends and Transformation for SME, Thai SME Advancing Through Innovation, Enhancing SME Competitiveness While Addressing Global Crises Through Low-Carbon Business Practices, SME Green Productivity, Smart Factory AI in the Digital Age, and Digital Transformation for SME. Each of these seminars proved popular with both club members and non-members, attracting over 2,000 attendees. In addition, the Bank, in collaboration with its subsidiary Permata Bank, facilitated a study trip for 30 Thai SME to Indonesia to provide insights into the country’s economy, society and culture, conducting market research, and facilitating business matchmaking opportunities.

  5. Promoting and Conserving Thai Arts and Culture

    • Bangkok Bank Musical Art Center

      Bangkok Bank Musical Art Center was founded in 1979 with the goal of preserving and promoting Thai cultural heritage, including traditional Thai music, dance, performing arts and folk entertainment. Over the years, the center has organized a variety of engaging activities, such as the Sangkeet Saranrom performance, the Thai music competition Pralong Pleng Praleng Mahori, and the creative literary project Kawee Pakka Thong (Golden Pen Poet). In addition, the center has shared valuable performing arts content through its Facebook page and Bangkok Bank Musical Art Center’s YouTube channel. In 2024, the Bangkok Bank Musical Art Center, in collaboration with the Department of Children and Youth, Ministry of Social Development and Human Security, organized the 36th edition of the Pralong Pleng Praleng Mahori Thai music competition for secondary school students. The winner of the competition is awarded the Royal Trophy bestowed by Her Royal Highness Princess Maha Chakri Sirindhorn. The event attracted significant youth participation, demonstrating the continued success of our efforts to preserve Thai music. In recognition of these sustained efforts, the Bank received the Outstanding Organization Supporting the Development of Children and Youth award at the 2024 National Children’s Day event organized by the Ministry of Social Development and Human Security. This honor acknowledged the Bank’s long-standing contribution to youth development, specifically through the continuous organization of the Pralong Pleng Praleng Mahori Thai music competition for secondary school students from 1986 to the present.

    • Chommanard Book Prize 14th Edition

      In collaboration with Papasan Publishing we organized the 14th Chommanard Book Prize, a prestigious award for women’s literature. This prize provides a platform for women Thai writers to showcase their creative abilities and help them establish a career in writing. We hope that this initiative inspires new generations of women writers while also promoting gender equality and supporting Thai literature.

  6. Nourishing Religion

    • Royal Kathin

      We were honored to receive the Royal Kathin for the 58th consecutive year, continuing our longstanding support for the preservation of Buddhism. As the first financial institution to be granted this privilege, the Bank has presented the Royal Kathin at royal temples across various regions in Thailand and Thai temples abroad over many years. In 2024, marking the Bank’s 80th anniversary, we were granted the Royal Commission to present the Royal Kathin at Wat Traimit Witiyala Worawihan, Bangkok. Directors, executives, employees, customers and the general public from across the country participated in the ceremony, donating a total of Baht 22,564,929 to the temple.

    • Paying Respect on the occasion of Buddhist Lent

      We are deeply committed to supporting and preserving Buddhist traditions, with a particular focus on honoring senior monks for Buddhist Lent. This has become an established tradition for the Bank. In 2024, we presented offerings to His Holiness the Supreme Patriarch, Chairman of the Sangha Supreme Council of Thailand, along with 20 Sangha Supreme Council Directors and the advisory members of the Sangha Supreme Council of Thailand, totaling 37 senior monks from 23 temples.

    • The 9th Grade Buddhist Theology Examination

      For 51 consecutive years we have organized a congratulatory luncheon for Buddhist monks who have passed the ninth-grade examination, the highest level, in Buddhist theology. In 2024, the ceremony was honorably chaired by Phra Phrom Molee, Abbot of Wat Paknam, Councilor of the Sangha Supreme Council of Thailand; Mekong Bali Sanam Luang, as the President of the clergy; and the Bank’s Vice Chairman of the Board of Executive Directors, Singh Tangtatswas, as the Secular President. In 2024, a total of 76 monks and novices passed the examinations, including Novice Panuwat Kengtung, aged 17, from Wat Molilokayaram, who is the youngest novice in history to pass the exam.
Supply Chain Management
We recognize the importance of managing environmental, social, and governance (ESG) risks arising from the operations of our suppliers and have established a Supplier Code of Conduct that addresses ESG issues, including respect for human rights, labor rights and community rights. The Supplier Code of Conduct has been shared with all suppliers to communicate our expectations with regard to their operations. We actively seek to encourage and motivate them to conduct their business responsibly in accordance with the Supplier Code of Conduct. Furthermore, we promote the procurement of environmentally-friendly products and organize annual ESG knowledge-sharing activities for our suppliers to collaboratively build an environmentally-sustainable supply chain that benefits society.

Suppliers in the Bank's supply chain are classified into three types: 1. Suppliers who are those who are suppliers of supplies and equipment used in business operations under the responsibility of the Bank’s procurement section, 2. Contractors who are those who provide services such as repairs, renovations and maintenance of the Bank’s equipment and office buildings, and 3. External service providers who are those contracted by the Bank for specific tasks. In 2024, the Bank had a total of 2,756 suppliers registered with the Bank, comprising 2,357 domestic suppliers and 399 overseas suppliers. Of the total, 35 were new suppliers. We entered into procurement contracts with 1,398 suppliers.

Environmental, Social and Governance Management in the Supply Chain

ESG management in the Bank’s supply chain includes the following elements: screening new suppliers by considering important ESG issues as part of the evaluation, regularly assessing ESG risks associated with critical suppliers, managing risks at an acceptable level, communicating the Supplier Code of Conduct to all suppliers, and establishing a process for monitoring suppliers’ compliance with the Supplier Code of Conduct. We encourage all suppliers to fully comply with the Supplier Code of Conduct. In addition, we also encourage the Bank’s suppliers and business partners to increase their anti-corruption efforts and invite them to join the Thai Private Sector Collective Action Against Corruption.



We established a policy outlining guidelines for using external service providers covering criteria for selecting service providers, risk management, internal controls, data security and confidentiality, as well as labor practices. The Screening Committee for External Service Providers is responsible for overseeing the use of external services. Business units using outsourced services are responsible for considering and proposing the work requiring outsourced services and suitable external service providers to the designated screening committee; as well as overseeing compliance with contracts, monitoring, auditing and evaluating the performance of suppliers. This also includes monitoring information and news related to non-compliance with laws and the Bank’s Supplier Code of Conduct. Such information and news will be used as part of the consideration when reviewing the supplier registry in the following year or once the contract is due for renewal. Furthermore, the Bank has adopted the Three Lines of Defense principle to manage risks within its supply chain. The Compliance Unit is responsible for ensuring that procurement activities comply with the Bank’s regulations as well as applicable laws and regulations. The Audit and Control Division is tasked with reviewing operations related to procurement activities. If any stakeholders are negatively impacted by the operations or activities of the Bank’s contracted supplier, they may file complaints through the Bank’s complaint filing channels.

Supplier Screening

In the supplier screening process, we follow a comprehensive screening approach that thoroughly addresses material issues such as the quality of products and services, stability and trustworthiness, production capabilities and the supplier’s ESG practices. All suppliers, both new and existing, are required to complete an ESG self-assessment covering critical areas including environmental impact management, adherence to international human rights principles and standards, respect for fundamental workplace rights in accordance with the core labor rights conventions of the International Labour Organization (ILO), the illegal use of child labor and forced labor, protection of personal data, anti-corruption measures, and handling of complaints. Suppliers are required to meet the Bank’s evaluation criteria before they can be registered and enter into a procurement contract with the Bank. Once the supplier screening process is complete, the Bank will invite the potential supplier to present information on their products and services for our consideration and also to In the supplier screening process, we follow a comprehensive screening approach that thoroughly addresses material issues such as the quality of products and services, stability and trustworthiness, production capabilities and the supplier’s ESG practices. All suppliers, both new and existing, are required to complete an ESG self-assessment covering critical areas including environmental impact management, adherence to international human rights principles and standards, respect for fundamental workplace rights in accordance with the core labor rights conventions of the International Labour Organization (ILO), the illegal use of child labor and forced labor, protection of personal data, anti-corruption measures, and handling of complaints. Suppliers are required to meet the Bank’s evaluation criteria before they can be registered and enter into a procurement contract with the Bank. Once the supplier screening process is complete, the Bank will invite the potential supplier to present information on their products and services for our consideration and also to acknowledge the Bank’s Supplier Code of Conduct. Moreover, the Bank may assess the supplier’s qualifications based on service capability and reliability criteria and may conduct site visits to the supplier’s business for further inspection and assessment as appropriate.

Assessment of ESG Risks in the Supply Chain

The Bank regularly assesses the ESG risks of its suppliers by focusing on critical suppliers. These are the providers of products and services with high spending value, suppliers of critical components that produce essential goods and services for the Bank, and non-substitutable suppliers that produce products and provide services that cannot be easily replaced by other sources. The Bank has identified materiality risk issues by considering the likelihood and severity of the impact as follows:

  • Environmental: 1. Greenhouse gas emissions, 2. Energy management, and 3. Waste and hazardous material management.
  • Social: 1. Human rights, 2. Labor practices, and 3. Occupational health and safety at the workplace.
  • Governance: 1. Corruption, 2. Privacy protection, and 3. Fraud.
In cases where the risk level is found to be higher than the Bank’s acceptable threshold, we will consider implementing additional or more stringent risk mitigation measures as necessary. In 2024, the ESG risks associated with the Bank’s suppliers were deemed to be within acceptable levels, and the economic risks posed by suppliers were insignificant to the Bank’s operations and performance.

Transparent and Environmentally-friendly Procurement

We have implemented an online auction (e-Auction) system for procurement to foster transparency and fair competition. Moreover, we promote the use of environmentally-friendly or low-carbon products and materials. We have procured a range of environmentally-conscious products, including photocopy paper made from environmentally-friendly pulp, document forms made from recycled paper, printing toner certified to meet international environmental standards, employee uniforms bearing the Cool Mode label, nonCFC water-mist fire extinguishers, products manufactured through recycling and upcycling processes, bottled water packaging made from rPET (recycled PET) instead of PET, water-saving sanitary fixtures, office supplies certified by Leadership in Energy and Environmental Design (LEED), and office furniture certified for compliance with international environmental standards.

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