Please beware of fraudulent emails (Phishing) claiming to be from the Bank. These may trick you into clicking a link and entering your personal information, or request you to install software or applications onto your mobile phone, smartphone, tablet or PC which could steal your personal information. Learn how to protect yourself against fraudsters.
You can register for Bualuang Direct Debit Service via Bualuang iBanking. You can authorize companies that send you bills to deduct funds from your account automatically to pay for goods and services. The company will continue to send you a bill each month, but rather than having to make the payment yourself, it will be deducted automatically.
To register for Bualuang Direct Debit, please select "Register Direct Debit" from the "Payments" page. Before we process your request we will send an OTP via SMS to the mobile phone number that you have pre-registered with Bualuang iBanking. You will need this OTP to activate your online request to register for Bualuang Direct Debit Service.
You can contact the payee company to ask for details of the bill payments which will be processed by Bualuang iBanking, or check this information in the bill you receive from the payee.
Free registration for Direct Debit service and no transaction fees.
Your mobile phone number has been changed
If you have changed your mobile phone number and have not yet advised the new number to Bualuang iBanking, please complete the Bualuang iBanking Amendment Form and hand it in at any Bangkok Bank branch, together with your ID card or passport for identification purposes.
For more information, please call Bualuang Phone on 1333 or (66) 0 2645 5555
You can optionally schedule funds transfers – immediate transfer, future transfer and regular transfer – for your Savings account, Fixed Deposit account, Sinmathaya Subthawee account and Current account.
Note: Deposits into a Fixed Deposit account or Sinmathaya Subthawee account via Bualuang iBanking can be made between 6:00a.m. and 11:00p.m.
Online registration of third-party accounts
You can register third-party accounts online without having to go into a branch. Here's how to do it:
To add more third-party accounts, only step 2 is required. You also have the option to deactivate SMS Authentication, if you prefer not to use it.
Check the account name when adding a third-party account
We have included the account name in the SMS message that we send when you are adding a new third-party account.
You should read the information contained in the message carefully. The SMS One-Time-Password message now includes the name of the intended account as well as the account number. Please check your SMS carefully before entering your OTP to ensure it has the correct:
Note: account names may appear in Thai and may not be available for accounts held at other banks.
When transferring funds to any third party for the first time
We will send you an OTP via SMS the first time you make a transfer to a newly added third-party account and request you to enter the OTP.
You are requested to check the account information and then to enter the OTP to confirm the fund transfer order (1st time only).
An OTP is required only for a first-time funds transfer to a newly added third-party account. After you input the transfer information, the bank will send the OTP via SMS to your registered mobile phone number. Please check your SMS carefully and then enter the OTP to confirm your transaction.
Your mobile phone number has been changed
If you have changed your mobile phone number and have not yet advised the new number to Bualuang iBanking, (check under the “Preferences” menu / “View Contact Information” sub-menu) please complete the Bualuang iBanking Amendment Form and hand it in at any Bangkok Bank branch, together with your ID card or passport for identification purposes.
Four options for inter-bank funds transfer:
*Transfer transaction is placed before 9:00a.m.
Fast and convenient funds transfers using the T-Express option are available for inter-bank transfers nationwide to 21 other banks:
The transfer transaction charge may differ according to the funds transfer options, the amount and/or how quickly the transaction is executed.
SMS confirming the third-party funds transfer
You can now receive an SMS confirming your funds transfer and whether it has been processed or not. You can also opt to receive this alert via email. This service is available for immediate transfers, future-dated transfers and recurring transfers to a third party with Bangkok Bank accounts and to other banks using T-Express. Automatic messages are not generated for inter-bank transfers using T-Basic and T-Priority services.
SMS message notification
You can send an SMS message in either Thai or English to notify the recipients that you have transferred money to them. This option appears at the bottom of “Transfer Funds” page when "3rd Party Account" is selected.
For more information, please call Bualuang Phone on 1333 or (66) 0 2645 5555
A great way to transfer money overseas securely and quickly. The service requires a one-time registration set-up, including beneficiary registration, after which transfers can be made on demand at your own convenience and funds can be transferred for any number of reasons.
For Thai nationals
* Recipients may not receive the funds in full if foreign banks charge extra fees
** 2,400 baht for JPY (normal fee is 2,500 baht)
*** 1,350 baht for HKD
Apply for the International Funds Transfer service
Bualuang iBanking user
Once you’ve successfully registered for the International Funds Transfer service via Bualuang iBanking, you can send a request to update beneficiary information or delete beneficiaries via Bualuang iBanking.
Bangkok Bank branches
Note: You will need to sign the application form as well as the form titled "Terms and Conditions Governing the International Funds Transfer Service via Bualuang iBanking", which will be provided to you at the branch, in front of a bank officer. For security reasons, the signature on the "Application for International Funds Transfer Service via Bualuang iBanking" needs to be the same as the signature provided for your savings or current account registered for Bualuang iBanking.
The bank will need 3 to 5 working days to process your application. Once your application is approved, the beneficiary account you registered with your application will be shown on the “International Funds Transfer” page in Bualuang iBanking.
Whether you’re a foreigner or Thai national, you can open a foreign currency deposit account in any of 16 currencies:
Note: MYR and IDR available only for Thai individual/juristic persons with DFCD account
How to apply
View your mutual fund account information and make buy, sell and switch orders for your funds via Bualuang iBanking 24/7.
Start investing in mutual funds online by adding mutual funds accounts to Bualuang iBanking in two ways:
*You will be able to make transactions on your mutual fund account via Bualuang iBanking within 3 to 5 working days of applying at the branch.
Mutual funds available on Bualuang iBanking are:
To invest in mutual funds, you can pay by:
To make a buy, sell or switch order for mutual funds units using Bualuang iBanking
To download mutual funds documents
You can download Certificate of RMF/LTF Purchase, Certificate of RMF/LTF Redemption and Withholding Tax Certificate for RMF/LTF Redemption, for up to five previous tax years (from the present year) by following the instruction below:
Note: Investment carries risks. Investors are advised to study the relevant information before deciding to invest.
If you are interested in securities investments, apply today for a Securities Trading Account with Bualuang Securities Public Company Limited, the capital markets arm of Bangkok Bank. A Securities Trading Account will give you the opportunity of returns from both dividends and changes in stock prices.
To apply for a Securities Trading Account, simply select "Securities Services" from the "Investments" menu. After you have completed the online application, information will be sent to Bualuang Securities and their representatives will contact you.
Note: Bangkok Bank acts as an introducing agent for Bualuang Securities for investors wishing to open a securities trading account. The bank is not responsible for approving the opening of accounts, securities trading, or other services of Bualuang Securities.
Investors are advised to study the product characteristics, returns conditions, and risks before deciding to invest.
Apply for “e-Dividend Service” via Bualuang iBanking or any Bualuang ATM to receive dividend or interest payments directly to your account.
How to apply via Bualuang iBanking
How to apply via Bualuang ATM
Convenient and fast…you can order your cheque book 24/7 via Bualuang iBanking if you have a current account (in baht) previously registered with Bualuang iBanking, then select your desired number of cheques and number of cheque books. You can pick up your cheque book from the branch where you hold the account. For an account held at a metropolitan branch, you can pick up your cheque book from the branch on the next working day. For an account held at a provincial branch, you can pick up your cheque book three working days after your request.
Be confident with our state-of-the-art security technologies, ensuring your security and privacy is protected.
We employ leading edge technology which makes Bualuang iBanking one of the most secure systems available.
Our system has an extremely high level of reliability. It can handle a huge peak hour volume and provide a high level of availability.
Secure Socket Layer (SSL)
SSL encrypts i.e. convert any data that comes from you to the Bank and from the Bank to you into numerical coding. This encryption process ensures that the data remains secure.
The higher the level of encryption, the stronger the security. We support up to 256 bits of algorithm, which is the highest level of encryption currently available for use in the world's banking industry.
A firewall is a software that acts as a security guard who kicks any intruders out of the door. We use several levels of firewall to protect our system and your data.
Intrusion Detection Software
We have installed intrusion detection software, so we are immediately alerted if any suspicious activities occur.
One Time Password (OTP)
The One Time Password is the password which Bangkok Bank will send to your mobile phone via SMS. The One Time Password can be used only once and then it will expire 5 minutes after it has been sent to you. Bangkok bank will require the One Time Password for certain transactions or events such as registering a new 3rd party account.
Alerts and Notifications
As a default setting, you will receive e-mail alerts automatically under the following conditions:
To choose which e-mail alerts you wish to receive, simply go to the "My Settings" menu in Bualuang iBanking and select the "Alerts & Notifications" sub-menu. You can update your Alerts & Notifications at anytime.
If you leave your computer screen idle, you will be signed off from our service automatically. This feature prevents anyone from using your account while you are away from the computer.
Bangkok Bank realizes that the trust of our customers is our most valuable asset. We recognize that customers expect a high level of privacy and security for their personal and financial affairs. We maintain rigorous standards and procedures in order to safeguard sensitive information entrusted to us and prevent misuse of this information.
The information that we will collect about you will depend on how you use the facilities offered by the Bangkok Bank websites.
We collect, retain, and use information about you only where we believe that it will help better run our business or provide products, services, and other opportunities to you.
We use such information to protect and administer your records and account; to comply with certain laws and regulations; to help us design or improve our products and services; and to help us to understand your financial needs so that we can provide you with superior service.
We collect and retain information about you only for specific business purposes - and we will provide full disclosure to tell you why we are collecting and retaining it upon your request.
Please see "9. Details of What, When, and Where Information is Collected".
We employ world class security standards, technologies and procedures to help prevent unauthorized access to confidential information. We have made a significant investment in time, money and people to ensure our website meets the highest standards, including Firewalls, Hardware Key Management, Intrusion Detection and Assessment technologies. For Internet Banking, we utilize up to 256-Bit "strong encryption" for all access to our transactional services on the Internet, and require customers to register prior to using the service.
For services other than Internet Banking we may use other key-lengths for encryption.
We constantly update and test our technology to improve the protection of our information about you and to assure the reliability of our information.
The Bank strives to ensure your account information is accurate and up to date. If you find that your account information is incomplete, inaccurate or not current, please contact us via our Bualuang Phone service, Bualuang iBanking service or at one of our branches. We will investigate and respond in a timely manner.
Bangkok Bank is made up of a number of companies, such as our Bank, the Bualuang Asset Management Co. All of these companies work together to provide the accounts and services you want.
With your consent, we may also share information from your applications and external sources, such as credit reports, among the Bangkok Bank family of companies in an effort to serve you.
By sharing information about your accounts and relationship between our family of companies, we can serve you more efficiently and make it easier for you to do business with us. For example, if you have business relationship with one of our companies and want to establish a new relationship with another of our companies, we may share information you have provided to us. This could save you time in contacting us since you may not need to furnish the same information twice.
We share information for mailing labels to be used in marketing campaigns among the Bangkok Bank family of companies.
We do not reveal specific information about your accounts or other personally identifiable data to external parties outside the Bangkok Bank group, unless:
A. Your consent has been obtained;
B. The information is provided to help complete a transaction initiated by you;
C. The information is provided to a reputable credit bureau or similar authorized information reporting agency;
D. The disclosure otherwise is lawfully permitted or required by any relevant authority.
We do not provide account or personal information to external parties outside the Bangkok Bank group for the purpose of independent telemarketing or direct mail marketing of any non-financial products or services of those companies.
This is the current Bangkok Bank Privacy and Security Policy. It replaces any other Privacy and Security Policy for the Bangkok Bank websites published to date.
Bangkok Bank may at any time vary the Privacy and Security Policy by publishing the varied Privacy and Security Policy on the Bangkok Bank websites.
The following explains the security technologies we employ and your role, as customer to ensure that your banking information remains secure.
Do not click the URL link in suspicious SMS, MMS, Email or Pop-up.
Do not enter your mobile number if you access the Bank website and you are asked on the screen for your information in order to download App. It may be Trojan viruses.
Do not enter any personal information if you get an SMS, MMS or Email claiming to be from Bangkok Bank. Bangkok Bank will never send an SMS, MMS or emails requesting you to download or install any software or application to make a transaction with us or introduce any pop-up asking for your personal information. Therefore, if you receive this kind of SMS, MMS or emails, or have clicked any link to download suspicious software or application, or see any unfamiliar/irregular screen, please immediately stop any transactions and contact Bualuang Phone 1333 or (66) 0 2645 5555. Our service is available 24/7.