• View a summary of your current balance as well as detailed transaction records of your registered deposit accounts, mutual fund units, loans, credit cards and Be1st cards
• Print your transaction history
• View your credit card statements and transactions over the last three months
• View the repayment history of your loan account to see how much principal you have left to repay and how much you have repaid in the last six months

• Pay for goods and services online including Bangkok Bank credit cards and supplementary credit cards
• Set payment dates in advance up to 12 months so you won't forget to pay bills when they are due
• Register for Bualuang Direct Debit Service to make bill payments

You can register for Bualuang Direct Debit Service via Bualuang iBanking. You can authorize companies that send you bills to deduct funds from your account automatically to pay for goods and services. The company will continue to send you a bill each month, but rather than having to make the payment yourself, it will be deducted automatically.

To register for Bualuang Direct Debit, please select "Register Direct Debit" from the "Payments" page. Before we process your request we will send an OTP via SMS to the mobile phone number that you have pre-registered with Bualuang iBanking. You will need this OTP to activate your online request to register for Bualuang Direct Debit Service.

You can contact the payee company to ask for details of the bill payments which will be processed by Bualuang iBanking, or check this information in the bill you receive from the payee.

Free registration for Direct Debit service and no transaction fees.

Your mobile phone number has been changed

If you have changed your mobile phone number and have not yet advised the new number to Bualuang iBanking, please complete the Bualuang iBanking Amendment Form and hand it in at any Bangkok Bank branch, together with your ID card or passport for identification purposes.

For more information, please call Bualuang Phone on 1333 or (66) 0 2645 5555

• Transfer funds between your Bangkok Bank accounts
• Transfer funds to a third party that has accounts with Bangkok Bank
• Transfer funds to a third party that has accounts with any other bank

You can optionally schedule funds transfers – immediate transfer, future transfer and regular transfer – for your Savings account, Fixed Deposit account, Sinmathaya Subthawee account and Current account. 

Note: Deposits into a Fixed Deposit account or Sinmathaya Subthawee account via Bualuang iBanking can be made between 6:00a.m. and 11:00p.m.

Online registration of third-party accounts

You can register third-party accounts online without having to go into a branch. Here's how to do it:

1. Go to the “Preferences” menu in Bualuang iBanking and click on the “Activate the SMS Authentication” sub-menu. Enter your mobile phone number (for your security, this number must match the number that you originally registered or subsequently amended with Bualuang iBanking). Bualuang iBanking will confirm that Bangkok Bank is able to send SMS messages to you.
2. Go to the “Transfers” menu and click on the “Add 3rd Party Account” sub-menu. Enter an account number to which you want to transfer funds and select the bank that the account is held at.
3. After you have confirmed the information, a One Time Password (OTP) will be sent via SMS to the mobile phone number you have pre-registered with Bualuang iBanking. Enter the One Time Password (OTP) in the box on the “Add 3rd Party Account Verification” page and click “Confirm”. You have now added a new third-party account.

To add more third-party accounts, only step 2 is required. You also have the option to deactivate SMS Authentication, if you prefer not to use it.

Check the account name when adding a third-party account

We have included the account name in the SMS message that we send when you are adding a new third-party account.

You should read the information contained in the message carefully. The SMS One-Time-Password message now includes the name of the intended account as well as the account number. Please check your SMS carefully before entering your OTP to ensure it has the correct:

• Account number
• Account name
• Bank name (for an account with another bank)

Note: account names may appear in Thai and may not be available for accounts held at other banks.

When transferring funds to any third party for the first time

We will send you an OTP via SMS the first time you make a transfer to a newly added third-party account and request you to enter the OTP.

You are requested to check the account information and then to enter the OTP to confirm the fund transfer order (1st time only).

An OTP is required only for a first-time funds transfer to a newly added third-party account. After you input the transfer information, the bank will send the OTP via SMS to your registered mobile phone number. Please check your SMS carefully and then enter the OTP to confirm your transaction.

Your mobile phone number has been changed

If you have changed your mobile phone number and have not yet advised the new number to Bualuang iBanking, (check under the “Preferences” menu / “View Contact Information” sub-menu) please complete the Bualuang iBanking Amendment Form and hand it in at any Bangkok Bank branch, together with your ID card or passport for identification purposes.

Four options for inter-bank funds transfer:

• PromptPay transfer
• T-Express – immediate execution
• T-Priority – same day execution*
• T-Basic – next-day execution*

*Transfer transaction is placed before 9:00a.m.

Fast and convenient funds transfers using the T-Express option are available for inter-bank transfers nationwide to 21 other banks:

• Kasikorn Bank
• Krung Thai Bank
• TMB Bank
• Siam Commercial Bank
• Thanachart Bank
• UOB
• Bank of Ayudhya
• CIMB Thai Bank
• Land and Houses Bank
• Government Savings Bank
• Kiatnakin Bank
• TISCO Bank
• Bank for Agriculture and Agricultural Cooperatives
• Citibank N.A.
• Government Housing Bank
• Industrial and Commercial Bank of China Limited
• The Thai Credit Retail Bank
• Standard Chartered Bank (Thai)
• Hongkong and Shanghai Banking
• Sumitomo Mitsui Banking Corporation
• Mizuho Corporate Bank
  
   

The transfer transaction charge may differ according to the funds transfer options, the amount and/or how quickly the transaction is executed.

SMS confirming the third-party funds transfer

You can now receive an SMS confirming your funds transfer and whether it has been processed or not. You can also opt to receive this alert via email. This service is available for immediate transfers, future-dated transfers and recurring transfers to a third party with Bangkok Bank accounts and to other banks using T-Express. Automatic messages are not generated for inter-bank transfers using T-Basic and T-Priority services.

SMS message notification

You can send an SMS message in either Thai or English to notify the recipients that you have transferred money to them. This option appears at the bottom of “Transfer Funds” page when "3rd Party Account" is selected.

For more information, please call Bualuang Phone on 1333 or (66) 0 2645 5555

A great way to transfer money overseas securely and quickly. The service requires a one-time registration set-up, including beneficiary registration, after which transfers can be made on demand at your own convenience and funds can be transferred for any number of reasons.

For Thai nationals

• Educational expenses
• Family support
• Living expenses
• Payment for goods
• Payment for services 
• Travel expenses
• Personal expenses
• Gifts
• Donations

For Foreigners

• Salary repatriation

Fees

• 300 baht (normal fee is 400 baht) when choosing to pay only the sending fee*
• 1,050 baht (normal fee is 1,150 baht) for all currencies, except JPY** and HKD***, if you choose to pay both Bangkok Bank’s and the foreign bank’s charges (The bank may collect an additional fee by debiting from your account if the foreign bank charges a higher fee. Beneficiaries may not receive fun ds in full in some circumstances.)

* Recipients may not receive the funds in full if foreign banks charge extra fees

** 2,400 baht for JPY (normal fee is 2,500 baht)

*** 1,350 baht for HKD

Apply for the International Funds Transfer service 

Bualuang iBanking user

1. Go to "Quick Menu" >> "Add 3rd Party Intl. Account".
2. Complete the form clearly. You can submit your request between 6:00a.m. and 9:00p.m. on bank working days. The bank will inform you of the result of your request by email within three business days.
3. If you are a foreigner working in Thailand, you will need to complete your online registration by sending a copy of your work permit OR employee card OR certificate of income issued by an employer, via fax to (66) 0 2553 5443 or via email to outward.ift@bangkokbank.com, within three business days. Please call (66) 0 2553 5475 to confirm your submission during our business hours between 9:00a.m. and 5:00p.m. on bank working days.

Once you’ve successfully registered for the International Funds Transfer service via Bualuang iBanking, you can send a request to update beneficiary information or delete beneficiaries via Bualuang iBanking.

Bangkok Bank branches

1. Print out the “Application for International Funds Transfer Service via Bualuang iBanking”.
2. Complete the application form clearly.
3. Submit your application along with the required documents to any Bangkok Bank branch.

Required documents

Thai Nationals 

• Citizen ID card OR government ID card OR State Enterprise ID card OR Driver’s license stating citizen ID number
• Copy of house registration (if the ID card does not contain a ID number)
• Passbook OR cheque book OR cheque request form of the deposit account used for Bualuang iBanking

Foreigners 

• Passport
• Work permit OR employee card OR certificate of income issued by an employer
• Passbook OR cheque book OR cheque request form of the deposit account used for Bualuang iBanking

Note: You will need to sign the application form as well as the form titled "Terms and Conditions Governing the International Funds Transfer Service via Bualuang iBanking", which will be provided to you at the branch, in front of a bank officer. For security reasons, the signature on the "Application for International Funds Transfer Service via Bualuang iBanking" needs to be the same as the signature provided for your savings or current account registered for Bualuang iBanking.

The bank will need 3 to 5 working days to process your application. Once your application is approved, the beneficiary account you registered with your application will be shown on the “International Funds Transfer” page in Bualuang iBanking.

Service conditions 

• For transactions made between 9:00a.m. and 4:00p.m. on bank business days, the bank will complete the transfer immediately. For transactions made outside these hours the transaction will be executed at 9:00am the next bank business day. For future-dated transfer instructions, the transfer will be executed at approximately 9:00a.m. on the instructed day. 
• The bank will complete international transfers using the Selling Rate T/T as announced on the transfer date. 
• Transfer limits for senders are: 
  • Not more than USD25,000 per day
  • Up to USD100,000 per month
  • Up to USD500,000 per year
• If you have activated the email or SMS service, the bank will send you a notification once the instruction has been processed.

• Check your balance
• View transaction history for the last two months
• Make funds transfers from your foreign currency deposit account to your baht deposit account

Whether you’re a foreigner or Thai national, you can open a foreign currency deposit account in any of 16 currencies:

• US Dollar (USD)
• China Yuan (CNY)
• Euro (EUR)
• British Pound (GBP)
• Japanese Yen (JPY)
• Hong Kong Dollar (HKD)
• Australian Dollar (AUD)
• New Zealand Dollar (NZD)
• Swiss Franc (CHF)
• Canadian Dollar (CAD)
• Danish Krone (DKK)
• Norwegian Krone (NOK)
• Swedish Krone (SEK)
• Singapore Dollar (SGD)
• Malaysian Ringgit (MYR)
• Indonesian Rupiah (IDR)

Note: MYR and IDR available only for Thai individual/juristic persons with DFCD account

Service conditions

• You must have a baht deposit account as the main account and apply for Bangkok Bank’s Bualuang iBanking service.
• When transferring funds from your foreign currency deposit account to a baht account:
  • You can transfer to your baht account at Bangkok Bank.
  • Maximum daily transfer limit per customer is 1,200,000 baht.
  • Transfers made between 9:00a.m. and 6:00p.m. on bank working day will be completed immediately. Transactions made outside these hours or future-dated transfers will be completed at approximately 9.00a.m. on the specified date.
  • The Bank will complete international transfers using the Buying Rate T/T as announced on the transfer date.

How to apply

• If you already have a foreign currency deposit account, you can apply for the Bualuang iBanking service at the branch where you opened the account. 
• You can also open a foreign currency deposit account and apply for the Bualuang iBanking service concurrently. Find a Bangkok Bank branch which provides a foreign currency deposit account service.

View your mutual fund account information and make buy, sell and switch orders for your funds via Bualuang iBanking 24/7.

Start investing in mutual funds online by adding mutual funds accounts to Bualuang iBanking in two ways: 

1. Add mutual funds accounts online (every day between 7:00a.m. and 10:00p.m.). Go to “Quick Menu” and select “Add own account and cards”. This will take you to “Account Type”, then select “Mutual funds account” and follow the on-screen instruction. After you have completed adding the fund accounts, you can immediately check your mutual funds unit balance under the same unit holder number and start investing right away.
2. Add mutual funds account at a branch* by completing the Bualuang iBanking Amendment Form and bringing in the following documents:
   • Citizen ID card or passport (for foreigners)
   • Bangkok Bank mutual fund passbook (unitholder number starting with 888 or 889)
   • Savings or current account used for Bualuang iBanking

*You will be able to make transactions on your mutual fund account via Bualuang iBanking within 3 to 5 working days of applying at the branch.

Mutual funds available on Bualuang iBanking are:

• Unitholder numbers starting with 888 – i.e. Bualuang Thanatavee, Bualuang Buakaew, Bualuang Infrastructure, Bualuang Top-Ten, Bualuang Thanarat, Bualuang Thanasarn, Bualuang Thanasarn Plus, Bualuang Fixed Income - Term Fund.
• Unitholder numbers starting with 889 – i.e. Bualuang RMF, Bualuang LTF.

To invest in mutual funds, you can pay by:

• Auto direct debit from your savings account or current account.
• Auto direct debit from Bangkok Bank credit card* registered for Bualuang iBanking (exclusive to the investments in RMF/LTF).
  *Excluding AMEX Cards, Purchasing Cards, Corporate Cards and UnionPay Credit Cards.

To make a buy, sell or switch order for mutual funds units using Bualuang iBanking

• To make a first-time buy order to buy new funds via Bualuang iBanking under the same unit holder numbers that are already registered on Bualuang iBanking, select menu “First time buy order”.
• To make a buy order to buy the funds that you have invested in, select menu “Buy order”.
• Buy, sell and switch orders are available for immediate, future dated or recurring transactions. Orders that the bank receives after 4:00p.m. (Bangkok Bank system time) will be processed on the next working day.

To download mutual funds documents

You can download Certificate of RMF/LTF Purchase, Certificate of RMF/LTF Redemption and Withholding Tax Certificate for RMF/LTF Redemption, for up to five previous tax years (from the present year) by following the instruction below:

1. Go to “Investment Menu” and select “Mutual Fund Document Service”.
2. Select “Service” to download.

Note: Investment carries risks. Investors are advised to study the relevant information before deciding to invest.

If you are interested in securities investments, apply today for a Securities Trading Account with Bualuang Securities Public Company Limited, the capital markets arm of Bangkok Bank. A Securities Trading Account will give you the opportunity of returns from both dividends and changes in stock prices.

To apply for a Securities Trading Account, simply select "Securities Services" from the "Investments" menu. After you have completed the online application, information will be sent to Bualuang Securities and their representatives will contact you.

Note: Bangkok Bank acts as an introducing agent for Bualuang Securities for investors wishing to open a securities trading account. The bank is not responsible for approving the opening of accounts, securities trading, or other services of Bualuang Securities.

Investors are advised to study the product characteristics, returns conditions, and risks before deciding to invest.

Apply for “e-Dividend Service” via Bualuang iBanking or any Bualuang ATM to receive dividend or interest payments directly to your account.

How to apply via Bualuang iBanking

1. Log on to Bualuang iBanking and go to the “Investments” menu.
2. Select “e-Dividend” and the “e-Dividend application” page will be displayed. Select “Account for e-Dividend”, enter your Citizen ID number (Thai citizens only) and your mobile phone number, and then click “Next”.
3. Verify the information you have entered and then click “Confirm”.
4. The screen will display the confirmation page of your e-Dividend Service application which you can print out for reference.

How to apply via Bualuang ATM

1. Insert your ATM/Be1st card into the ATM, enter your PIN, select your language, and then select “Apply for Service”.
2. Select “e-Dividend Service” and the “Related Conditions” screen will be displayed. Please read and press “Agree” to accept the conditions.
3. Select account for e-Dividend, enter your Citizen ID number (Thai citizens only) and your mobile phone number.
4. Verify the information you have entered and then click “Confirm”. Please wait for your receipt and keep it for your reference.

Note:

• Fixed deposit accounts, joint accounts and accounts which are already closed cannot be used to apply for e-Dividend Service.
• For more information, please contact SET Contact Center (66) 0 2009 9999 or visit https://www.set.or.th/tsd/en/investorportal/investorportal.html
• Foreign securities holders, please contact TSD.

• Order your cheque books.
• View the list of cheques issued or deposited into your accounts that have been returned over the last two months.
• Suspend your cheque payments (available between 6:00a.m. and 11:00p.m.).

Convenient and fast…you can order your cheque book 24/7 via Bualuang iBanking if you have a current account (in baht) previously registered with Bualuang iBanking, then select your desired number of cheques and number of cheque books. You can pick up your cheque book from the branch where you hold the account. For an account held at a metropolitan branch, you can pick up your cheque book from the branch on the next working day. For an account held at a provincial branch, you can pick up your cheque book three working days after your request.

Service conditions

• The ordering cheque book service can be used only with the current account (in baht) that you have registered with Bualuang iBanking.
• To order a cheque book, your mobile phone number must be registered with Bualuang iBanking. If you have not yet registered your mobile phone number, please contact your nearest Bangkok Bank branch.
• One order can be placed per day for each account.
• Orders can be placed 24/7; however, an order placed after 3:00p.m., or on a bank holiday, will be processed on the next business day.
• The bank will destroy your cheque book if it is not collected within 15 days.

• Suspend the use of your lost passbook (available between 6.00a.m. and 11.00p.m.).
• Request a hard copy of your bank statement over the last two months.
• Bank Mail – a channel to send and receive messages from Bualuang iBanking staff safely and securely.

1. Respect of our Customer's Right to Privacy

Bangkok Bank realizes that the trust of our customers is our most valuable asset. We recognize that customers expect a high level of privacy and security for their personal and financial affairs. We maintain rigorous standards and procedures in order to safeguard sensitive information entrusted to us and prevent misuse of this information.

2. Information that is Collected and Retained

The information that we will collect about you will depend on how you use the facilities offered by the Bangkok Bank websites.

We collect, retain, and use information about you only where we believe that it will help better run our business or provide products, services, and other opportunities to you.

We use such information to protect and administer your records and account; to comply with certain laws and regulations; to help us design or improve our products and services; and to help us to understand your financial needs so that we can provide you with superior service.

We collect and retain information about you only for specific business purposes - and we will provide full disclosure to tell you why we are collecting and retaining it upon your request.

Please see "9. Details of What, When, and Where Information is Collected".

3. Security and Privacy of Information
   

We employ world class security standards, technologies and procedures to help prevent unauthorized access to confidential information. We have made a significant investment in time, money and people to ensure our website meets the highest standards, including Firewalls, Hardware Key Management, Intrusion Detection and Assessment technologies. For Internet Banking, we utilize up to 256-Bit "strong encryption" for all access to our transactional services on the Internet, and require customers to register prior to using the service.

For services other than Internet Banking we may use other key-lengths for encryption.

We constantly update and test our technology to improve the protection of our information about you and to assure the reliability of our information.

4. Ensuring Accuracy of Information

The Bank strives to ensure your account information is accurate and up to date. If you find that your account information is incomplete, inaccurate or not current, please contact us via our Bualuang Phone service, Bualuang iBanking service or at one of our branches. We will investigate and respond in a timely manner.

5. Limiting Access to Information within the Bank and Group of Companies

Bangkok Bank is made up of a number of companies, such as our Bank, the Bualuang Asset Management Co. All of these companies work together to provide the accounts and services you want.

With your consent, we may also share information from your applications and external sources, such as credit reports, among the Bangkok Bank family of companies in an effort to serve you.

By sharing information about your accounts and relationship between our family of companies, we can serve you more efficiently and make it easier for you to do business with us. For example, if you have business relationship with one of our companies and want to establish a new relationship with another of our companies, we may share information you have provided to us. This could save you time in contacting us since you may not need to furnish the same information twice.

We share information for mailing labels to be used in marketing campaigns among the Bangkok Bank family of companies.

6. Disclosure of Information to External Parties

We do not reveal specific information about your accounts or other personally identifiable data to external parties outside the Bangkok Bank group, unless:

A. Your consent has been obtained;
B. The information is provided to help complete a transaction initiated by you;
C. The information is provided to a reputable credit bureau or similar authorized information reporting agency;
D. The disclosure otherwise is lawfully permitted or required by any relevant authority.

We do not provide account or personal information to external parties outside the Bangkok Bank group for the purpose of independent telemarketing or direct mail marketing of any non-financial products or services of those companies.

7. Acceptance and Changes to our Privacy and Security Policy

This is the current Bangkok Bank Privacy and Security Policy. It replaces any other Privacy and Security Policy for the Bangkok Bank websites published to date.

Bangkok Bank may at any time vary the Privacy and Security Policy by publishing the varied Privacy and Security Policy on the Bangkok Bank websites.

8. Privacy Guidelines

The following explains the security technologies we employ and your role, as customer to ensure that your banking information remains secure.

• ID and Password
  When you register for our Electronic Banking services, you are given a unique identifier and are required to select a password to use this service. The Bank knows your ID, but only you know your Password. We have made significant investments to ensure the password remains a secret to both internal and external parties.
  
  You are responsible for maintaining the security of your banking information by not sharing your I.D. or password with anyone, by changing your password periodically, and by remembering to sign off from the system as soon as you are finished.
  
  
• Cookies
  To provide better service and a more secure website, we use "cookies" as part of our interaction between your browser and the Bangkok Bank computer systems. A "cookie" is a small text file placed on your hard drive by our web page server. These cookies are encrypted and used to maintain the secure connection between the browser and the server; they do not contain customer specific information, are one-time only and cannot be reused.
  
  Cookies are commonly used on websites and do not harm your computer system. By configuring your preferences or options in your browser, you determine if and how a cookie will be accepted. Your browser must be configured to accept cookies in order to access our transaction websites.
  
  
• Privacy of Online Information
  Whenever you access or enter personal information on our website, we use up to 256-Bit Secure Socket Layer (SSL technology) for transferring data. This technology encrypts - or scrambles - information so it's practically impossible for anyone other than Bangkok Bank to read it.
  
  
  
• E-mail
  We preserve the content of all e-mail sent to us by customers, including the e-mail address and a copy of our responses, so that we can efficiently process any subsequent questions you may have. We may occasionally contact you at your e-mail address if we think a particular Bangkok Bank service might apply to your situation.
  
  It is important to note that regular non-encrypted Internet e-mail is not secure. We cannot be sure that you actually sent it, or that the message contents have not been seen by other parties. In the instances where Bangkok Bank Internet e-mail addresses are provided, these should be used for information inquiries of a non-sensitive and non-confidential nature.
  
  You may contact us via our Bualuang Phone service, Bualuang iBanking service or at one of our branches.
  
  
  
• Third Parties and Consolidators
  Consolidation sites are Internet websites which offer the ability to collect all of your personal information on one website. For example, you may be encouraged to provide consolidation websites with your personal finance information, such as your Online ID, Access ID, PC Password or Online Password for Internet Banking.
  
  BANGKOK BANK RECOMMENDS THAT CUSTOMERS NEVER PROVIDE THIS INFORMATION TO SUCH SITES.

9. Details of What, When, and Where Information is Collected

• Browsing Information
  If you visit the Bangkok Bank website to read, browse or download information, our system will record the date and time of your visit to our site, the pages viewed and any information downloaded.
  
  
• On-line Tools and Application Forms
  The Bangkok Bank website currently offers, or will offer, a number of interactive facilities including tools such as a home loan calculator, as well as on-line application forms.
  
  If you use any of these tools we generally do not capture any personal information that you may enter when using these tools. An exception is where a tool allows you to suspend entry and retrieve the details at a later time. In that case, the information is stored on our systems so that you may recover the information when you resume your plan. Any information stored is not used by us.
  
  If you complete an on-line application form, the information that you enter onto the on-line form will only be collected by us if you submit your on-line application. If at any stage you cancel your application or log out prior to submitting your application, the information you have entered up to that point will be automatically deleted. If you suspend your application, for example because you wish to complete it at another time, the information that you have entered will be retained in our systems so that you may recover the information when you resume your application. On-line applications that have been suspended are not processed by us.
  
  
• Links to Third Party Web Sites
  The Bangkok Bank website may contain links to websites of third party providers of goods and services. If you have accessed Third Party websites through the Bangkok Bank website, and if those third parties collect information about you, Bangkok Bank may also collect or have access to that information as part of our arrangements with those third parties.
  
  Third Party websites should contain their own privacy policies. Third parties are responsible for informing you of their own privacy policies.

• Don’t download or install Bualuang mBanking or other applications from sources other than the Apple App Store and Google Play Store.
• The authentic application name must be “Bualuang mBanking”
• The application icon must be  
• The developer name must be “Bangkok Bank PCL”
• Beware of malicious app. Please contact Bualuang Phone immediately if you see any suspicious app.
• Don’t make transactions on device with jail-broken (iOS) or rooted (Android) operating systems 

• For a Mobile PIN, do not choose numeric sequences, repeating numbers, or a number which can be easily guessed such as an ID card number, credit card number, vehicle registration number or date of birth.
• For a Password, do not choose numeric sequences, repeating numbers, or a number which can be easily guessed such as an ID card number, credit card number, vehicle registration number, date of birth, name and last name or nickname. If your Password is all in English characters, it should include both lower case letters and capital letters.
• Your Mobile PIN and Password can be changed as often as you like.

• Do not click the URL link in suspicious SMS, MMS, Email or Pop-up.

• Do not enter your mobile number if you access the Bank website and you are asked on the screen for your information in order to download App. It may be Trojan viruses. 

• Do not enter any personal information if you get an SMS, MMS or Email claiming to be from Bangkok Bank. Bangkok Bank will never send an SMS, MMS or emails requesting you to download or install any software or application to make a transaction with us or introduce any pop-up asking for your personal information. Therefore, if you receive this kind of SMS, MMS or emails, or have clicked any link to download suspicious software or application, or see any unfamiliar/irregular screen, please immediately stop any transactions and contact Bualuang Phone 1333 or (66) 0 2645 5555. Our service is available 24/7.

• Avoid making financial transactions when connecting using public Wi-Fi, make a transaction on a secure network/Wi-Fi only. 
• Do not make transactions using any device with jail-broken (iOS) or rooted (Android) operating systems.
• Do not install anti-virus applications onto your mobile phone, smartphone or tablet, especially those you use for online transactions.
• Set up a password to lock your mobile phone/other devices and be especially cautious when entering those codes in public areas.
• Before you sell your device or send it in for fixing make sure to delete the Bualuang mBanking APP from the device for your security.
• If you lose your mobile phone, please immediately contact Bualuang Phone at 1333 or  (66) 0 2645 5555 to temporarily suspend the service.
• If you change the mobile phone number that you registered with Bualuang mBanking, please contact a Bangkok Bank branch to update your information
• Bangkok Bank will notify you of every transaction, including fund transfers and bill payments. The notification will be sent to the email address that you first registered with Bualuang mBanking. If you did not make the transaction, please immediately contact Bualuang Phone at 1333 or (66) 0 2645 5555. Our service is available 24/7